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Advanced messaging not working

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Tutor

Advanced messaging not working

After update this morning my text messages no longer show typing/delivered/read. The advanced messaging is on. I've turned my phone on and off. I've turned it on and off while restarting. Only change was update. And yes my phone is updated. It's a note9 btw.

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Message 1 of 22
Administrator

Re: Advanced messaging not working

Good morning, @Didi19830

Thank you for the post. We can definitely help you with the Advanced Messaging features on your Note9.

We would like to continue the conversation in private so we're sending a personal message (PM). You will find it in your inbox. Simply reply to get started.

Kenneth, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 22
Tutor

Re: Advanced messaging not working

Yes my messages still dont show as delivered/read/or typing symbol when
messaging like before between me and my husband. We have same phones. No
changes except for the update
Message 3 of 22
Administrator

Re: Advanced messaging not working

Hello @Didi19830,

 

Thank you for informing us. Did your husband's cell phone get a software update as well, or did only your device get the software update? What software version are you and your husband using on both of the devices? Are you able to use the Advanced Messaging feature while text messaging with any of your other contacts? Please let us know. We look forward to hearing back from you.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 22
Tutor

Re: Advanced messaging not working

I have no idea whatever is most up to date. It only worked between me and
my husband because all my friends have iphones.
Message 5 of 22
Administrator

Re: Advanced messaging not working

Hello @Didi19830,

 

Thanks for letting us know. You can Check your device's software version by following the steps at the link provided. Please let us know what software version is shown on both of the cell phones. Also, is your husband able to use Advanced Messaging with any of his other contacts? Please let us know.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 22
Tutor

Re: Advanced messaging not working

We have the exact same problem. The version is ONE UI
Message 7 of 22
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎08-15-2019 4:29 PM

Re: Advanced messaging not working

Greetings @Didi19830!

 

We can help with that. Navigate to Messages > More > Settings > Advanced Messaging and make sure read status is enabled.

 

Also, clear the thread between you and your contact and start a new one as previous messages sent and received before the update may be affected.

 

What's more, check whether Enhanced LTE Services is enabled by navigating to Settings > Data usage > Mobile data Enhanced LTE Services.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 8 of 22

Re: Advanced messaging not working

I have an S9 and none of these solutions worked, advanced messaging button is on, the mobile data thing isnt even an option on my phone

Message 9 of 22

Re: Advanced messaging not working

I have an S9  and none of these solutions worked, advanced messaging button is on, the mobile data thing isn't even an option on my phone

Message 10 of 22
Contributor

Re: Advanced messaging not working

Not working on my S9 either!!

Message 11 of 22
Contributor

Re: Advanced messaging not working

It seems in the last 6 months or so every time a software update is released, advanced messaging gets broken. Why is this being overlooked in every software update. I have tried all recommended fixes as I have in the past with no success. Please address this and test it before pushing out updates in the future. I will call and open another ticket again for the third software update.

Message 12 of 22
Contributor

Re: Advanced messaging not working

Installed new update this morning in hopes that it was the fix... nope still nothing! Ugh!

Message 13 of 22
Contributor

Re: Advanced messaging not working

Deleting all the texts between my husband and I worked for us. But we did get another update today as wel . 

Message 14 of 22
Scholar

Re: Advanced messaging not working

Text messages do Not show as Read anymore, yet it is turned On!!!  What is problem????

Message 15 of 22
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