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5g update on note 9 making wifi calling not work

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5g update on note 9 making wifi calling not work

I live in an area where I don't get good service. I rely on my wifi calling for calls and texts. Ever since I did the 5g software update wifi calling doesn't work properly and I can't make calls unless i walk into my drive way. My internet is fine I can use the internet great but not receive or make calls in my home or texts. I called AT&T and they said there is no outages in my area and since this is a new phone I got two weeks ago it may be the update. Please help me figure this out. It's awful. If I get an important call what do I do? It says wifi calling is on and everything. I can use everything else on the internet... I've had my note 9 almost 2 weeks. Update happened about 3 days ago right when this issue started. My phone works fine when I leave my area and I dont need wifi calling.

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Accepted by ATTKevin
‎02-22-2019 8:30 AM

Re: 5g update on note 9 making wifi calling not work

Hello @donnalynch92,

 

We understand the importance to stay connected and would like to help! If you would like to use the Wi-Fi calling feature, we recommend keeping your device on airplane mode as this will prevent your phone from connecting to the network. 

 

Let us know if you have any further questions!

 

Bobbie, AT&T Community Specialist 


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