02-07-2017 10:54 AM
I have been trying to get the unlock code for my phone since before November 2016, and have gotten nowhere. I have put in at least 5 different cases with AT&T and still nothing. Each time I fill out the unlock code request online, it comes back telling me that the device is active on another persons account. Ok, so I have also contacted the person I bought the phone from and she has also filled out the request and made calls to AT&T only to get the same rejection message. So can anyone tell me how my phone can say its being used on someone elses account? I just need the unlock code so that I can switch networks!!!
02-07-2017 12:15 PM
The reason that it is getting kicked back is probably because the person is either still under contract or it is on a payment plan and not fully paid off. You should contact @ATTMobilityCare and see if they can see what is the issue.
02-08-2017 7:21 AM
Have they updated the IMEI for their new device on their account or is it still their old one?
02-08-2017 9:52 AM
Well I would say to contact @ATTMobilityCare and see if they can figure out what is preventing you from unlocking your device.