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how do I know what my mailbox number is?

Tutor

how do I know what my mailbox number is?

My daughter never set up her voicemail when we got her phone. Now when I try to go through the steps to set up her voicemail we can't get past entering the mailbox number. Samsung A737 slider phone. Trying to follow the steps below:
 
Dialed 1 to access voicemail- it says more information needed to direct your call to the appropriate mailbox. To leave a message dial a 10 digit mailbox number or if you have a mailbox on this system press #
 
We press # it asks that we enter the mailbox number which I am assuming is her phone number. That's where we are stuck. I've entered her entire number with area code, number without area code, and the last four of her phone number. It tells me it does not recognize a mailbox with that number.
 
What is this??? All of our other phones were set up when received and never had this problem. We hit voicemail and it goes straight to our mailbox, never have entered a mailbox number.
 
Any ideas????????????? 
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Message 1 of 7
Expert

Re: how do I know what my mailbox number is?



benz1rif wrote:
     My daughter never set up her voicemail when we got her phone. Now when I try to go through the steps to set up her voicemail we can't get past entering the mailbox number. Samsung A737 slider phone. Trying to follow the steps below:
     Dialed 1 to access voicemail- it says more information needed to direct your call to the appropriate mailbox. To leave a message dial a 10 digit mailbox number or if you have a mailbox on this system press #
     We press # it asks that we enter the mailbox number which I am assuming is her phone number. That's where we are stuck. I've entered her entire number with area code, number without area code, and the last four of her phone number. It tells me it does not recognize a mailbox with that number.
     What is this??? All of our other phones were set up when received and never had this problem. We hit voicemail and it goes straight to our mailbox, never have entered a mailbox number.
     Any ideas????????????? 

     Call customer care, the system deactivated your voicemail due to not setting it up.
Message 2 of 7
Tutor

Re: how do I know what my mailbox number is?

thanks! Saved me from spending hours trying to find an answer for this.
Message 3 of 7
Contributor

Re: how do I know what my mailbox number is?

what do you do after calling cs should you talk to a person or automated message because i am having the same problem
Message 4 of 7
ACE - Expert

Re: how do I know what my mailbox number is?


brodster967 wrote:
what do you do after calling cs should you talk to a person or automated message because i am having the same problem

 

Talk to a person, automated system may be good at answering generic questions or solving common tasks, but if you have a specific VM problem a person is always better to troubleshoot.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7
Community Support

Re: how do I know what my mailbox number is?

Hello Community!

 

This is one of our more popular threads, so we wanted to take a moment to provide you with resources to resolve this, and many other Voicemail issues.

 

Set up Basic Voicemail

 

Set up Visual Voicemail (Smartphone Voicemail)

 

Troubleshoot and Resolve Voicemail Issues

 

Reset VM Password

 

Manage Voicemail Features and Security

 

If you still have questions, please send us a Private Message so we can assist!

 

Tim, Community Specialist.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 6 of 7
Contributor

Re: how do I know what my mailbox number is?

This is easy, just call customer support. I had the same problem, calling customer support and telling them my same problem worked for me. Smiley Happy

Message 7 of 7
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