Tutor
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5 Messages
Wifi Calling in airplane mode not working
I have a galaxy s8 and s8+. Both have wifi calling turned on. When I put them in airplane mode and try to make a call from my house it says I can't make a call with airplane mode on. Any suggestions? I have very poor service in my home.
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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117K Messages
5 years ago
Once you turn airplane mode on, you have to turn Wifi back on (your “fan” would be dark until you do).
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jms54
Tutor
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5 Messages
5 years ago
Thanks. I know that I have turned wifi back on after airplane mode.
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jms54
Tutor
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5 Messages
5 years ago
So your accepted solution is not a solution. I have airplane mode on with wifi turned back on and can't make calls.
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goodsizer
Tutor
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7 Messages
5 years ago
The solution is for AT&T to fix whatever they messed up. This is ridiculous.
It isn't your router, or your phone...it is an AT&T problem.
I have verizon and my wifi calling/text is working fine in the same house where an iphone and an android AT&T phones can't make or receive any wifi calls/texts.
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
So the next question is , “do you have home internet?” It may sound like a stupid question, but unless you have all the boxes checked, Wifi calling isn’t going to work.
You need an ATT branded phone. Capable phone, the S8+S8+ is. Home internet with Wifi. You need to set up Wifi calling in settings, verify your e911 address, then your phone will show either the + on the Wifi fan, or AT&T Wifi in notification bar.
If neither phone will connect to Wifi calling despite all being correct, it is a phone problem. Although 2 would be very odd. There have been a few phones reported that won’t connect after recent updates. Solution is to reset network settings and sign in to Wifi again.
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
@lizdance40 There have been multiple WiFi calling not working posts since yesterday, enough to conclude there might be some issue on the ATT side. No problem on our two phones, though. WiFi calling is working fine. @goodsizer, have you tried rebooting your phone? The last time my phone would not go to WiFi calling, a reboot fixed it.
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jms54
Tutor
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5 Messages
5 years ago
Yes, I have high-speed internet, two different wifi compatible phones and have tried it at home and at a neighbor. I have reset my settings. I have called tech support and spent quite a lot of worthless time on the phone with them. I will wait as it does seem that the problem is on AT&T's side.
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goodsizer
Tutor
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7 Messages
5 years ago
Ive tried everything and it is two different phones
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