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We can't complete your unlock request right now

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We can't complete your unlock request right now

Make sure you have the correct IMEI:

 

Note: IMEI provided is not an AT&T IMEI

 

Then, submit a new request when you're ready to try again.

 

Did you know that it isn't always necessary to unlock a device if you're planning a trip?

 

Learn how you can use the talk, text & data you already have in over 100 countries with International Day Pass.

 

Thanks for choosing us,
AT&T

 

I dont understand why its saying this when the IMEI is corrct
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