Contributor
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2 Messages
Unlock request denied even though requirements were met. why?
Hi, i submitted a unlock request for my samsung galaxy phone. Despite the fact of meeting the General Requirements to unlock. I recieved a email from AT&T customer service indicating its denied. I spoke with an AT&T customer representative and they were not able to do anything.
Had this phone for over 3 years and am using a prepaid service that runs on the AT&T network . Am wondering why this request has been denied?
GeekBoy
Master
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4.1K Messages
9 years ago
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dreamxoxo
Contributor
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2 Messages
9 years ago
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Gonzalo20
Teacher
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27 Messages
9 years ago
AT&T se reserva el derecho de rechazar cualquier solicitud de desbloqueo que considere que podría violar esta política o que forme parte de un intento de defraudar a AT&T o a sus clientes. AT&T además se reserva el derecho de modificar esta política de desbloqueo a su criterio y sin previo aviso.". Which translates to "at&t can deny any requests that can violate the policy (bla bla bla ) and at&t can modify this policy without previous notice". So yes, they can denie your request and you'll never find out why
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formerlyknownas
ACE - Sage
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116.6K Messages
9 years ago
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hello! @dreamxoxo thanks for posting your concerns.
Sorry to hear you’ve had problems getting your phone unlocked. Please send me a private message by Clicking Here and include the following information so we can check the reason for the unlock being denied:
Your cellular or account number
Your full name
The IMEI of the phone you requested
A good email address to contact you
Hope this helps!
Charise
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