Contributor
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1 Message
Unlock Device-AT&T says IMEI not theirs
I have recently received a replacement device, which when powers on says AT&T. Phone is out of contract, has no installments. On the unlock page it says "The IMEI you entered does not appear to be an AT&T wireless phone or tablet. Please re-enter the correct 15-digit IMEI number for your AT&T wireless phone or tablet. You can obtain the IMEI number from the wireless phone by dialing *#06#." I need to use this phone overseas. Help
ATTHelp
Community Support
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230.7K Messages
7 years ago
Hey there @JonnyQuest86,
I apologize about the trouble with unlocking your device! I am happy to help get this taken care of!
Based on the information you provided, it seems you received the message on the unlock portal in error. I would like to work together to get this fully resolved. I will be sending a private message to your Forum Inbox to gather more information. Please keep an eye out for my message and respond promptly so we can resolve this issue as soon as possible!
I hope to hear from you.
Adrian, AT&T Community Specialist
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Kkkkj01
Contributor
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2 Messages
7 years ago
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ATTHelp
Community Support
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230.7K Messages
7 years ago
Hello there @Kkkkj01,
Thanks for being engaged in this thread! I would be glad to assist you with your device unlock too!
Please send us a private message to @ATTMobilityCare. Be sure to include your full name, phone number, IMEI of your device and a good email. I will review this on my side and get back to you as soon as I can.
Thank you and have a great day.
Adrian, AT&T Community Specialist
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carolehayes
Voyager
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2 Messages
5 years ago
I know this is an old thread, but I'm currently having this same issue. I have an AT&T iPhone X that I'm trying to unlock, but when I enter the IMEI it tells me, "Looks like the IMEI number you entered doesn’t match an AT&T device."
Can someone please help me?
Thanks!
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carolehayes
Voyager
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2 Messages
5 years ago
Couldn't edit my post, but wanted to update: I called AT&T customer service this morning and a very nice lady was able to unlock my phone for me. Took less than five minutes and I'm now using my new phone. : D
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