Contributor
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2 Messages
Stolen phone returned after 3 months
"My Samsung Galaxy Note 8 was stolen in March of this year. I reported it to AT&T and submitted a claim to Asurion. My friend, the account holder did not do her part. I never received a phone from the insurance co. However; this past June my phone was returned back to me by the one who stole it. Now I want to use my phone and be the account holder. Is this possible?"
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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117K Messages
6 years ago
First you need to get straight if insurance claim was made or not.
If not, but was reported as stolen it was blacklisted, so you have the account owner remove it from blacklist.
If your number is still active, maybe in a spare phone, you can swap the sim once it’s removed from blacklist. (Not before!)
The second part is asking the account owner to do a transfer of billing responsibility to you.
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Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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117K Messages
6 years ago
You have to go through the account owner to pay off and unlock your devices.
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NickiD76
Contributor
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2 Messages
6 years ago
claim was submitted but never received a phone from insurance. acct holder offered to pay deductible but did not follow through. All I want is to unlock my phone, my tablet and phone watch! Any suggestions?
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