- edited 04-04-2016 2:24 PM
AT&T has received reports of some customers experiencing software update installation interruptions/failures when attempting to upgrade to Android 5.1 on select Samsung devices. The device is still usable but the latest software update cannot be installed.
The following devices are affected:
The issue may be related to available storage memory on the device. If clearing space does not resolve the issue, the device can be updated to the latest version of software at an AT&T DSC or Best Buy Samsung location.
To resolve the issue:
AT&T Customer Care
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For additional support, please visit us at our AT&T services hub.
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Solved by: Go to Solution.
10-23-2015 3:00 PM
Samsung S5. This solution didn't work for me. Update failed and after that "check for update" says that my version is current : Android 5.0. build LRX21T.G900AUCU4BOF3
10-23-2015 4:44 PM
Can you give us a way to remove the bloatware you guys load in that create this issue in the first place?!
- edited 10-24-2015 6:10 AM
10-24-2015 7:29 AM
10-24-2015 10:07 AM
Take a look at this post:
I visited my local Best Buy yesterday, but the Samsung rep didn't have the update file yet. I wiped my cache, set my phone clock ahead, and am trying the download again myself. I have over 7 gigs free. Fingers crossed...
Good luck to you.
10-24-2015 10:53 AM
I did the same... worked as well. One other thing I did was change the date back to auto just before applying the update.
- edited 10-24-2015 7:17 PM
10-24-2015 7:37 PM
- edited 10-25-2015 12:12 AM
10-25-2015 7:19 AM
My update appeared to be successeful. However, now many things are swapped left-to-right. For example, the notification bar now has the time, battery, bars and data left to right in that order. It used to be right to left in that order.
Another example is the settings. The round icons are now on the right side but they used to be on the left side.
I'm wondering if mine is an isolated case. I haven't yet found any other reports.
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