Samsung S7 Edge keeps on failing during Software Update.

Hi @Football60.

We’ve got answers! If your device memory is full, you will need to free up space for the update. If you have memory free, it may be an issue that can be resolved with a manual update or by following the steps other users did in this thread. Check out our How To for downloading software for the Galaxy S7 Edge.

Let us know if you have further questions.

Dawn, AT&T Community Specialist

Don't do it! The new updates have destroyed the samsung s7 active phones. Don't know if it is the same one the edge or not but beware. You can see on the forum all the problems

thank you for that warning.  It appears that when I compare the current level of software to what is now available, my phone hasn't been able to accept updates for over a year.  I know it's been awhile, but wow.  I certainly don't want to make my phone useless as it is the means by which I am paged for work-related issues.  I'm frustrated with Samsung devices in general.

AT&T support:  So it appears based on the information you have provided, that I have missed over a year's worth of updates.  If you are telling me that the most current update should be all inclusive, fine, great, however, I have already done the following before I placed this question on the community site:

- Cleared my memory on the phone, it showed over 1.6GB of memory free (100% optimized)

- I made sure I had all my photos, contacts, etc.. backed up to the cloud and backups were being done daily

- I factory reset my phone

- I then allowed the restoral of my backup on the phone, and made sure all my contacts, messages, etc.. were successfully restored

- Went to settings, software update, check for updates.  allowed the update to be downloaded to the phone.  Same issue as in the past year:  During the applying of the update, the update % gets to 28% complete, then the phone reboots; update interrupted. 

I would be interested in AT&T's response to this. and to the other post about the recent issues people are having with the update on Galaxy S7 Edge.  While my phone doesn't update, at least it is functional. 

Lastly, in your link on how to update the Galaxy S7 to Oreo, it indicated that I need to be on a certain level of software in order to accept this:

• You can download the update via Firmware Over the Air (FOTA).
• You must connect your device to Wi-Fi to download the update.
• Although there should be no impacts to settings or data, we recommend that you back up your media files to an SD card, a PC, or using a favorite application, prior to upgrading the software.
• To receive this software update, your device must be on baseband version G935AUCS4BRC1 or G935AUCS4BRD1. If not, repeat the update process until you've installed G935AUCS4BRC1 or G935AUCS4BRD1, and then you should be able to install the latest software update.

I am currently on baseband G935AUCS4BQC2.  Now how do I get this phone updated?

Did you ever find a fix for this issue ? Because my phone is doing the same thing and I have tried everything you have tried .

@ And you aren't going to.

As you pointed out, the ' help ' provided from AT&T in this forum is disingenuous, at best..

You can't download an update without your phone having received the prior updates ( need to be running baseband version ××××× to accept the new update )

BUT..they won't supply you those prior updates and SAMSUNG says they will NOT either. 

AT&T is responsible for releasing the updates..

Basically, we have all been conned into buying a $700/$800 phone and paying premium monthly cell phone charges to be unsupported or protected against known security dangers that have remedies..

For everyone else that has made a similar financial investment or even one 25% of our purchase cost ( if you purchased your phone new from AT&T or bought outright )

This, I believe, constitutes a criminal act, but I will have to a wait my state's Attorney General's report..