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Samsung Note 9 FAQs - Info From The AT&T Community Team

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Samsung Note 9 FAQs - Info From The AT&T Community Team

 

Note9.jpgQ: What is the difference between Galaxy Note and Galaxy S series?

A: The main difference is that the Galaxy Note has the S-Pen. Which allows you to make handwritten notes on the screen and then save them. There are also differences in screen size, battery life, and memory.

 

Q: Is a wireless charger included with the Note9?

A: The Note9 is compatible with wireless chargers but one is not included. In the box, a charging block and cable come with the device.

 

Q: Is this phone waterproof?

A: While no phone is truly waterproof, the Note9 is rated IP68 for water and dust resistant.

 

Q: All the pictures I've seen has the S-Pen on the outside of the phone. Does the pen fit inside the phone?

A: Yes, the pen can be stored within the phone.

 

Q: I currently have an iPhone, can I keep and transfer my contacts to a Note9?

A: Yes, contacts can be transferred but make sure to back up your data first. To make the transfer process easy, the Smart Switch app from Samsung can help. Learn more here: www.samsung.com/us/smart-switch

 

Q: How do I redeem the Fortnite or AKG headphone pre-order offer?

A: The offer is only valid on pre-order purchases of the Note9 from 8/10 – 8/23 and is fulfilled by Samsung. For instructions on redemption go to https://samsungpromotions.com/workplay/

 

Q: What is the front display screen made of?

A: Samsung's Super AMOLED screen is made from Gorilla Glass.

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‎08-22-2018 1:22 PM

Re: Samsung Note 9 FAQs - Info From The AT&T Community Team

We have seen a few questions regarding the Note 9. We have answered a few above. Check it out!

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Re: Samsung Note 9 FAQs - Info From The AT&T Community Team

Answer this: Why is AT&T one of the last carriers to ship a pre-ordered 512gb Note 9's?

 

I pre-ordered the 512gb. BIG MISTAKE! The phone came out 5 days ago and I have a ship date of 2 weeks from today. THIS IS UNACCETABLE AT&T. For pre-odering I get to get the phone almost a month after it comes out?!

 

Message 3 of 8
ACE - Expert

Re: Samsung Note 9 FAQs - Info From The AT&T Community Team


@heyiamnowhere wrote:

Answer this: Why is AT&T one of the last carriers to ship a pre-ordered 512gb Note 9's?

 

I pre-ordered the 512gb. BIG MISTAKE! The phone came out 5 days ago and I have a ship date of 2 weeks from today. THIS IS UNACCETABLE AT&T. For pre-odering I get to get the phone almost a month after it comes out?!

 


You could have preordered the device at best buy and had the same problem.  I have a friend that works for BB and they got 1 512gb att version on launch and it was preordered.  Samsung did not make enough is what it boils down to.  Just like apple with their higher storage models.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 8

Re: Samsung Note 9 FAQs - Info From The AT&T Community Team

You sure do alot of replying on AT&T's community forum with 15,000 posts; odd how you keep challenging all of my posts today.

 

I would think AT&T representatives know what they are talking about. They told me they would fullfill my order, they checked to see which location near me had it in stock, and said I could have the blue 512gb Note 9 within 2 hours if I cancelled my first order and lost my headphones. I do not know why you are trying to make me prove what I have already told you.

 

AT&T had a "glitch" on my order and changed my receive date and expects me to just accept it and possibly risk loosing my headphones still if it comes after the 9/13 deadline. This is NOT right.

 

Apple has an amazing track record for getting their backorders to their customers on-time.  Let’s see if AT&T and Samsung can do the same. It was dirty of AT&T to change the date on me like that, and then act as if it is no big deal.

 

I cannot keep replying with you on several posts. I am not being paid and AT&T has waisted enough of my time. I just want to warn people about pre-ordering with AT&T; you are better to go in the store and buy it if you don't want to wait month to receive it.

 

Message 5 of 8

Re: Samsung Note 9 FAQs - Info From The AT&T Community Team

UPDATE: MY PHONE ARRIVED! August the 31st infact! The Note 9 is living up to the hype so far. I really like the S-Pen with bluetooth working with the camera. I am really happy with it. I was able to order my AKG headphones and was given a ship date already. I appreciate AT&T for getting on my order, and getting it to me and righting a wrong. I feel they took care of the issue.

Message 6 of 8
ACE - Expert

Re: Samsung Note 9 FAQs - Info From The AT&T Community Team


@heyiamnowhere wrote:

UPDATE: MY PHONE ARRIVED! August the 31st infact! The Note 9 is living up to the hype so far. I really like the S-Pen with bluetooth working with the camera. I am really happy with it. I was able to order my AKG headphones and was given a ship date already. I appreciate AT&T for getting on my order, and getting it to me and righting a wrong. I feel they took care of the issue.


My only problem is the battery life of the s-pen.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 8
Community Manager

Re: Samsung Note 9 FAQs - Info From The AT&T Community Team

@heyiamnowhere

 

Thank you so much for posting an update! How are you liking your new Note9? I'm loving mine.

 

Dmitriy


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