The Samsung Galaxy S24
dlambert93's profile

Tutor

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7 Messages

Monday, September 26th, 2016 6:57 PM

Samsung Galaxy S6 signal issues

This will be kind of a long post so bear with me. A couple of months ago I filed an insurance claim on my HTC One M9 because I was having problems to where I could not get a 4GLTE signal even though I lived in an area where I know I have the service. (Also my wife is on the same plan as me and she has no issues.) So the claim went through and they sent me a Samsung Galaxy S6. I get it activated and my LTE is back so I'm initially happy. However a short time later I notice my cell signal is only sitting at one bar. I contact ATT about it and after several days of trouble shooting with Tech support they decide so send me a replacement for the S6. So they send me another S6 and it has the same exact issue as before. I have done several speed tests and can barely get 2 mb/s. I have also put my SIM in a friend's galaxy S7 and got a full signal as it should be. When I treid to contact ATT about it, they basically told me there's really nothing else that can be done unless I upgrade which I cannot afford at this time. So does anyone know another way around this or am I just out of luck until I upgrade? Thanks Everyone

Community Support

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230.7K Messages

8 years ago

Hey @dlambert93!

 

I definitely apologize for the trouble you’re having with the signal on the Samsung Galaxy S6! I can totally understand how annoying and upsetting that can be especially when it is the third phone having the same issue!

 

I see that you mentioned that it is only happening with your phones and not your wife’s or friend’s, does it happen in other locations or just the home? Have you gotten a new SIM card for the current S6 phone?

 

I can recommend testing a brand new SIM card for that second replacement phone first. This is going to help us pinpoint if it is indeed a network issue, or a coincidence of being a hardware issue. You can get a new SIM card at any AT&T Corporate store location free of charge, activated and tested as well before you leave.

 

If you decide you would like to troubleshoot the phone a bit more, you can visit the AT&T Troubleshoot & Resolve tool online. From here, you can go through a few steps on checking the settings and such on the phone. Once on the webpage, you might need to change the make and model of the phone before getting started. Make sure to choose Phone Calls under the Select a Service-Related Issue column.

 

If you’re still having trouble with the network connection, I can suggest contacting us to check on the provisioning of the account and if needed, you can visit a Device Support Center or a Samsung Experience Center, both can provide you with free technical support in person.

 

Have a wonderful week!

 

Kevin, AT&T Community Specialist

Tutor

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7 Messages

8 years ago

It was happening at work and home. Oh and yesterday believe it or not it stopped happening at work and now I have normal signal strength there. So thanks ATT Overlords. At home everyone has the same signal so I think it is just a weak tower where I live. So it seems everything is back to normal. I appreciate your reply

Community Support

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230.7K Messages

8 years ago

@dlambert93

 

That’s awesome to hear that your phone is back up and running properly! If you ever suspect a possible outage or weak tower in the area, I can recommend installing the AT&T Mark the Spot app on the phone. It’s a great tool that can help our network engineers pinpoint any location that is having tower issues, so the more people that are using it and reporting an area, leads to more attention drawn and a quicker resolution.

 

Visit your smartphone application store to download AT&T Mark the Spot:

 

 

Have an amazing rest of your week!

 

Tim, AT&T Community Specialist

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