Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Also..here are a few other things I tried :

1) Factory Data Reset
2) Take out SIM and Battery and put them back
3) Change to a new SIM card
4) Trade in Phone at the warranty center for a new phone
5) Put phone in and out of airplane mode

Nothing has worked so far. I still am missing calls. I spoke to ATT again today and they said they are going to "re broadcast" my number . I am to give it 48 hours and then check again to see if my GS3 is still dropping calls. I will update this thread after the 48 hour window is up and confirm whether "re broadcasting" my cell number solved the issue or not.
Message 31 of 499 (89,906 Views)
Voyager

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I am having the same issue on my Samsung Note 2. I am note sure if it is an ATT problem, Android or Samsung. My problem started after the new Jelly bean update 4.1.2., it is very frustrating because you spend all this money to buy a new and you can't receive call. I miss a tons of important calls this week. Did anybody got this issue resolved? wont am going to call ATT but I am sure they won't to able to fix the problem. 

Glauber

Message 32 of 499 (89,901 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Solution (might work) 

 

Solution might be to disable LTE. Following steps are for S3 - not sure about other phones.

Found from one thread which was talking about saving battery.

 

1) While the phone turned is On - Remove back cover and press SIM card to move it out of slot (but not completely) - Don't remove battery
2) Phone will recognize there's no SIM & it will prompt for restart
3) Restart phone
4) After phone is turned on - Dial *#2263#  &  Wait for next options to appear
5) Select WCDMA (I think 2nd option) & under that WCDMA All (I think it's for HSPA+/3G)
6) Press SIM card back
7) Restart phone

Message 33 of 499 (89,875 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

I believe the issue is with the update. I believe that something with the modem or how the phone switches from LTE to 4G is really hurting service. After the update I have suffered from major issues when trying to make outbound calls and receiving calls. When trying to dial out, after I hit talk it will immediately say call ended. Sometimes I have to try the call 3 times for it to work, sometimes I have to soft reset the phone. People have been texting me lately asking whats up with my phone. They either get a weird message "User Unavailable", a fast busy tone or it will not ring through. I have 2 friends try to call me a total of 8 times and were only able to get through 2 times. I am in an area where I have full bars of LTE coverage.

I dont think its a device issue as I am not on my 3rd GS3. I have traded out SIM cards, been disconnected and reconnected to their network. They cleared all of my data in there system and reset me. Ultimately I think something is very wrong with the software. I went into the local store and a girl that worked there said they have been doing a lot of GS3 and Note 2 warranty exchanges after the 4.1 update with users complaining about the same symptoms that I am describing. Hopefully we will get another update with a new modem and it will fix the issue.

 

We might be able to fix it by turning off the LTE, but in all honesty I want my LTE. I didnt sign a 2 year agreement for an LTE device not to be able to use it. 


AT&T customer retention said they will trade my phone out for any new phone they have, including the Note 2, but since the Note 2 suffers from the same issues it wont do me any good.

I think we need a direct line of communication with the higher ups on the software side. Motorola was good with that. Their forum moderators were able to take issues directly to the source and work on it.

Message 34 of 499 (89,831 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Samsung Galaxy S3 Not Receiving Calls - After upgrade to Jelly Bean

 

These are my exact same problems also - called AT&T they want me to get a new sim card, then they want to send me a refurb for my "NEW" phone if that doesn't fix it. Noticed it started after upgrade to Jelly Bean. I have missed calls from my boss and I am on call in the evenings, I am dependant on this phone but found I have to forward all my calls to another cell phone until I get this fixed or loose my job.

 

I bought what they told me was the best so I would not have problems. Imediately after the upgrade it would over heat, and run down the batterry so turned all bells an whistles off unistalled all apps and reboot everyday.

 

So now I have phone that is expensive with a pretty screen. I have to start shopping for another carrier and fight this out with them later.

AT&T told me there are no known problems after the Jelly Bean upgrade, that I cannot restore Ginger Bread!!!!

 

Message 35 of 499 (89,824 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

You might have noticed issue after JB update but it's not related to JB.

Also S3 came with ICS not GB.

 

Follow the steps I have mentioned few posts above & see if it resolves the problem.

Message 36 of 499 (89,791 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Ok I will follow your instructions and update if it corrects the issue.

Also I called Samsung tech support - they are aware of the issue, they said they actually have repaired phones with this problem. They want me to send it to them, they will send my origonal back... in 9 to 14 days.  Smiley Sad

I wander are they just trying to drum up business or have they found a fix. They said only AT&T will put out a fix or patch when and if it becomes available.

 

So I will try your fix, and cross my fingers.

Message 37 of 499 (89,780 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I can confirm that my issues began with the JB 4.1.1 update.

 

I downloaded it via KIes and updated my phone. The Att warranty center folks, undid my installation  saying it may not have been done correctly and redid it from their computers.It solved nothing.

 

If this is indeed the JB update screwing up the phone, I am surprised that this issue is not widespread and more actively reported. Scouring through the forums, there is no official word on the next update to JB 4.1.2, which could very well be 5 - 6 months away given how fast ATT is with android updates and we end up stuck with a phone that decides when it should recieve calls and from whom  Smiley Mad

 

Message 38 of 499 (89,761 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Did you try this out ? Shutting down LTE. But then like somone else said , it is not an acceptable solution given the fact that we paid for an LTE device.

 

But if it does indeed work...do let us know. Better a non LTE phone recieving phone calls than an LTE device that doesnt.

Message 39 of 499 (89,760 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Your correct it came with Ice cream sandwich, my bad, but I never had any negative feedback until after JB.
Message 40 of 499 (89,739 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I might mention I have had this problem with two Galaxy Note 2's that come with Jelly Bean and the issue existed before any updates.  The phone came out on Nov 9th on AT&T's network, and had problems out of the box.

 

Based on what some of my friends have said, I have disabled WIFI for the last two days, and have had no issues.  I will keep this thread updated.  Has anybody else tried this?  This is a horrible work around, even though I have the unlimited data plan, I will be throttled when I reach a certain data cap.  But, we will see.

 

If Samsung acknowledges there is an issue, why won't AT&T?  Are there any AT&T moderaters that care enough about their customers monitoring these forums?  When my contract is up, which unforunately is quite a ways away, I'm out of here.

Message 41 of 499 (89,735 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?


efrancosky wrote:

I believe the issue is with the update. I believe that something with the modem or how the phone switches from LTE to 4G is really hurting service. After the update I have suffered from major issues when trying to make outbound calls and receiving calls. When trying to dial out, after I hit talk it will immediately say call ended. Sometimes I have to try the call 3 times for it to work, sometimes I have to soft reset the phone. People have been texting me lately asking whats up with my phone. They either get a weird message "User Unavailable", a fast busy tone or it will not ring through. I have 2 friends try to call me a total of 8 times and were only able to get through 2 times. I am in an area where I have full bars of LTE coverage.

I dont think its a device issue as I am not on my 3rd GS3. I have traded out SIM cards, been disconnected and reconnected to their network. They cleared all of my data in there system and reset me. Ultimately I think something is very wrong with the software. I went into the local store and a girl that worked there said they have been doing a lot of GS3 and Note 2 warranty exchanges after the 4.1 update with users complaining about the same symptoms that I am describing. Hopefully we will get another update with a new modem and it will fix the issue.

 

We might be able to fix it by turning off the LTE, but in all honesty I want my LTE. I didnt sign a 2 year agreement for an LTE device not to be able to use it. 


AT&T customer retention said they will trade my phone out for any new phone they have, including the Note 2, but since the Note 2 suffers from the same issues it wont do me any good.

I think we need a direct line of communication with the higher ups on the software side. Motorola was good with that. Their forum moderators were able to take issues directly to the source and work on it.


 

I agree. AT&T should find a solution since we are paying for new LTE phone & locking on 2 years contract.

But LTE is the last thing in the world I would worry about as long as I receive calls & data.

Message 42 of 499 (89,720 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

That's what I do with my galaxy s3 right now. I have to disable Wifi for my phone to start acting like a phone and receive calls. I don't have unlimited data so this temporary fix has bad consequence. Smiley Sad

Message 43 of 499 (89,688 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I am having same issues with GS3 ( my second one) had problems with both latest and previous firmware. ATT basically saying it is a coverage issue and you have to live with it. This after 8-9 extended phone calls to tech support and talking to 2, supposedly managers. When asked if engineering is looking at it they said that their engineers lookes at the network towers and they reported no problem. This needs to get to another level of engineering to try and trouble shoot the problem. I, too, am of the belief that it is an LTE technology issue. Can't wait for my ATT contract to expire.
Message 44 of 499 (89,661 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Day Two Since I have turned off data and only have my phone on 4G.  I have not had any issues receiving phone calls or texts.  Two days ago, before turning off wifi, it was getting so bad, I would have to toggle airplane on my phone 3 or 4 times a day.  Not sure if this is coincidence or not, but, if it isn't, then does it really have anything to do with network strength?  

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