Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

"AT&T 4G LTE lets you do more of th things you love, even faster". Well when the ones you love contacts you hours later and say they  called you a fews times and you miss out on dates, work , meeting, parties , and so on . only thing faster it causes is problems. 

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Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

ATT Reps, any updates? 

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Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

This is unbelievable! How can AT&T legally get away with charging us for a service that they are not providing? I am a brand new customer. Was with Sprint for 12 years but switched last week because AT&T supposedly has better coverage in my area. Our family has five new lines with five new Galaxy s3 and in several areas, we cannot call, text, or do anythiing at all. No data, no signal, NO roaming even!!

 

I am sick over this. My kids cannot reach me, nor I them, in the areas we spend the most time in... my work, their school, and the town we do all our shopping and errands in.

 

Still within my 14 day grace period but having to pay restocking on five lines is so wrong!!  I am furious!

 

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Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?


muskette wrote:

This is unbelievable! How can AT&T legally get away with charging us for a service that they are not providing? I am a brand new customer. Was with Sprint for 12 years but switched last week because AT&T supposedly has better coverage in my area. Our family has five new lines with five new Galaxy s3 and in several areas, we cannot call, text, or do anythiing at all. No data, no signal, NO roaming even!!

 

I am sick over this. My kids cannot reach me, nor I them, in the areas we spend the most time in... my work, their school, and the town we do all our shopping and errands in.

 

Still within my 14 day grace period but having to pay restocking on five lines is so wrong!!  I am furious!

 


Man do I feel for you. Based on the lack of communication from AT&T on this issue, you will have to decide if you think they will fix this soon or at all. If you do stay with AT&T, you can apply the work-around from this thread and hope for a fix or use your 14 day grace period and go with another carrier. I know both options are far from perfect but you have one more option that I do. My grace period is long gone. If you do decide to wait AT&T out for a fix, the work-around has at least allowed my phone to receive sms and calls. Of course, I am not able to utilize the LTE network that drew me to this phone and contract.

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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I just posted my concern on there face book page hopefully other will too.
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Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

send link please. 

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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Message 217 of 499 (3,589 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

look under alfa dorid 

 


Alfa Dorid
http://forums.wireless.att.com/t5/Android-Discussion-and-Support/Samsung-Galaxy-S3-Not-Receiving-Cal... minutes ago


Alfa Dorid
Dear At&T: I am sure you aware of the lte 4g issue alot of people are having, where we are missing calls and texts are really late the we have to change from 4g to 3g to get are phones working. It is sad that you seem not to care or keep us updated in the forum. i don't you realize the pain it cause .34 minutes ago



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Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Not surprised
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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

Sorry it's there , also i just got off the phone them , they said i sould go to a store and get a new sim card.

Message 220 of 499 (3,573 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

LOL.
That wont help u.
Save ur self the time and stay Home.
New sim wont help, new phone wont help.
Many before u tried.....
Its a waist of time.

Message 221 of 499 (3,559 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Lol i have seen it here enough to know that. 

Message 222 of 499 (3,553 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

They also put me through those very same hoops! New sim card, new refurb phone,  factory reset, upgrade to JB, etc. Problem still there, it is not your phone.

Message 223 of 499 (3,554 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Same here
Zero resolution, zero communication, zero support.
Like all waiting for family contract to end and moving elsewhere
Message 224 of 499 (3,549 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Seem like the best solution. i saw where daily you asked any updates, and nothing from the reps.

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