Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

That was me, enjoy. I'm glad it helped. But remember, ur paying for lte but can't use it, so yes be happy. But also demand result from att :-)
Message 151 of 499 (4,167 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

LOL by "march" they mean sometimes in the fall or next year

Message 152 of 499 (4,154 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

After talking with ATT support, it seemed like the best idea was to have ATT drop me back to 4G ( no LTE) They can easily do this. Now I have some documentation to go back to ATT with, and ask for compensation for not having LTE capabilities; even though I am being charged. for them. Best case scenario is that when ATT finally comes up with a fix to allow full LTE and no calls just showing up in VM, they will come up with a reasonable and fair credit for the time not having LTE and the vast number of time consuming calls made to tech support trying to get through to them that there is a problem. I think the word is finally getting to tech support that there are issues. If you call tech support and they do not know what you are refering to, tell them that you believe that there is an issue with the service in your area not switching between, LTE and 4G. This may or may not be nation wide, but only in specific regions. I believe that they are working on the problem, but I would not expect and immediate solution

Message 153 of 499 (4,114 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

AT&T customer service called. Said that they were aware of the problem with LTE and Android but had no resolution. They are sending a new SIM card to just have on record that they tried. I told her repeatedly to check this thread. She was unaware that it existed and refused to write it down, so I read it into the 'recorded' version of the call and also pointed her to the IM threads from three previous sessions which she said she didn't have access to.

 

I've been testing a work-around since the network monitor I've installed shows that every voice call switches the network from LTE, 4G to UMTS, 3G. When the call completes, it switches back to LTE, 4G. 1% of the last 48 hours, it has switched to HSPA+, 4G then back to LTE, 4G.

 

The work around is that I've enabled the AT&T mobile data even when I’m on a solid Wi-Fi connection. It appears that the mobile data connection is necessary to manage the network switch since about 100K in data network traffic happens even when I've got a solid Wi-Fi connection to manage the switch between the 4G and 3G networks.

 

Since I'm on a 300M data limit, the AT&T rep said that AT&T would compensate me for any overage in network usage for leaving the mobile network on. Others who are having the issue might want to try this work-around. But since if someone calls, the phone doesn't ring and if they leave no voice mail, I can't tell how mad they are until I get a second call that goes through or a text or an email, I'm not sure this work-around works. But so far, no missed calls since making this change, or at least none that I know about.

Message 154 of 499 (4,103 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

What are the 13 markets that are affected? I live in South Florida and there is a brand new GS3 waiting for me at home to replace the GS2 that is having an issue of shutting itself down when it's idle and the battery draining and you never know you've missed calls, since an over-the-air update in December.

 

My father has stage 4 kidney disease and I just can't miss a call in case I'm needed. Please tell me if any of you experiencing this problem live in South Florida.

Message 155 of 499 (4,084 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

NoStuff -- could you explain how to "enable mobile data" even when on Wi-Fi?

 

In general, how does WiFi status affect the problem that people are experiencing? Do missed calls occur when on Wifi? When not on Wifi? Does it matter?

 

 

Message 156 of 499 (4,068 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

you will miss calls when you are on LTE only. 

Message 157 of 499 (4,068 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

In my case, my radios (WIFI and DATA) are always off unless and I use them on demand. With both radios off, my phone still would not permit calls/texts to come through. The fix of using a code through the dialer has stopped this but I am not utilizing the LTE phone and network I am paying for.

Message 158 of 499 (4,066 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

and that is exactly why this thread is about. 

thats what weve been trying to get att to do...

fix it

since were paying for it

Message 159 of 499 (4,069 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

bztips - you enable 'mobile data' in Settings - Data Usage then check Mobile Data.

Since making this switch, I'm not having the problem with calls not ringing.

Message 160 of 499 (4,018 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

Just to add another market it is happening in is Michigan. It is happening to a few of my friends also. I'm so fed up with this crap that I'm willing to cancel all of my contracts, sell the phones on eBay to pay the cancellation fees and switch over to Big Red. I just read today that ATT is going to expand it's LTE network to LTE Advanced in the second half of 2013. What a joke. They can't even get the original LTE working, so what good is the advanced going to do?

Message 161 of 499 (3,996 Views)
Former Community Manager

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Hey all....

 

AT&T is aware of the issue and we have begun working on a resolution.  We continue to investigate reports of customers not able to make or receive calls.  We hope to resolve this issue in the near future.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 162 of 499 (3,942 Views)
Voyager

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

My GS3 has been repeatedly dropping calls and missing texts.  Three calls to AT&T customer support have "resolved" the issue, only to have it re-appear days later.  

 

I've absolutely had my fill with this.  There is NO REASON for this to happen.  If you sell me an LTE device, the implication is you'll have a functional LTE network for it.  I'm this close to paying an early termination fee and switching to Verizon.  I don't care about the cost - I need a functional phone, and AT&T has failed to provide that.

 

Fix this NOW, or you'll lose a loyal customer.

Message 163 of 499 (3,851 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

To add my 2cents worth, My cell is an extension of my office phone. Working from home or on the road, my cell is as critical as my office phone.  My company requires the use of ATT for Cell service (and they also pay for it).  I have a S3 running 4.1.1.

 

My problems include

  • missed calls, both direct to the cell and forwarded by my company's PBX to my cell.
    • My company uses a SmartPhone application to integrate the Cell and PBX.
  • Poor transistion from WiFI home network to 4G-LTE.  No IP address aquired if moving from WiFi to 4g. Requires the manual stopping of the WiFi and then a On/Off toggle of "Airplane" mode to restart and connect the 4G.
  • Non-working GPS.  Requires a  phnoe restart to clear.

90% of the time, I am in my home office with my cell connected to my home WiFi.  Missed calls are seen when a Voice Mail is received, but the cell did not ring.... UGH.

 

Looking forward to 1) a resolution and 2) the upgrade to 4.1.2

 

Message 164 of 499 (3,827 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

How is it possible that they are "AWARE" but every time i call they blame me, my cell, google, everyone but admitting there is an issue. 

oh, and thats after me trying to convince them for 45 minutes that there is a problem.... 

 

dont just say" they are aware" show us where it is posted that ATT is officially recognizing an issue and working on resolving it.... 

Message 165 of 499 (3,803 Views)
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