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Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

j5k
Teacher

Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I just got a Samsung S3 a week ago.  I have received calls and texts on it, but it appears that I am missing calls.  Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call.  Today, the same thing happened again with two calls, and neither appeared in my missed call log.  They sent a text and it didn't appear until about 20 minutes after it was sent.

 

I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage."  In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring.  I have a normal amount of bars on my phone.

 

During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.

 

Does anybody have any recommendations for solving this?

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Message 1 of 499

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

ok, but what to do if iam not u.s. citizen?? we have the same issues here in europa Smiley Sad
Message 496 of 499

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

nope..iam on 3G (4G for U.S.) so non LTE..its completely random, 15 time per day i have receiving sms messages about missed calls..the same with WIFI to OFF..not solved yet

Message 497 of 499
Community Manager

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Hello milanvalda,

 

You will need to contact your carrier for assistance with network issues, if your phone was not designed for your carrier, that might be causing issues, and that is not something you can "fix", it would be a hardware limitation.

 

Thanks,

Dmitriy


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Message 498 of 499
Community Manager

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed.


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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