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Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I'm not sure it is an ATT problem because Verizon and other carriers have folks with Galzxy with the same problem.  I really think it is a Samsung problems and we are on our second Galaxy in a month because of other unexplainable problems.  Also, I have an Iphone 5 that does not have this problems.  My husband has the Galaxy s3 that does not ring.  I posted earlier that if I call the Galaxy with my Iphone it will ring but not if I call using a land line.  While that test only worked on and off with cell to cell. 

Message 316 of 499
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

One of the technical support persons I talked to did recognize the issue and confimed to me that it's an issue with LTE. Both Android and iPhone phones should be impacted by this. My colleagues in the office experience the same issue with their iPhones. 

Message 317 of 499

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

No problem with our Iphone5 but since other carriers are having this problem maybe it's the LTE for all carriers?

Message 318 of 499
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

The technician described the issue as a switching problem between LTE and 3G, at least for AT&T. I suppose if the LTE signal is weak or lost, the phone will be swtiched to 3G for the services to continue. It appears that in many cases the switching does not happen properly and the phones are stuck in the "no signal" stage. It's possible this issue could happen to other carriers at least in theory. There seem to be more people complaning about AT&T LTE than that of any other carriers - based on my google search. Many colleagues of mine in the office use GS3 with VZ and they don't have any signal issue. 

Message 319 of 499

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Our GS3 can receive text, ring tone for the text message coming in but it does not ring for incoming calls.  Is this the same for all of you?

Message 320 of 499
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I, too, have been told this is a "circuit switch fallback" issue. Apparently, in order to save battery life, AT&T chose to have the phones stay in LTE only (which is a data-only system), and then if a call or text comes in, the phone "falls back" to 4g to take the call or text. This way, only one radio in the phone is working at a time instead of two, thus saving battery life. Looks great on paper, just isn't working in real life. I think AT&T put all their eggs in the fallback basket, and it doesn't work. They can't figure out how to fix it without re-doing the who system, and are in a world of you know what over this. Why else treat your customers this way? Even if they refuse to let people out of their contracts, eventually all our contracts will expire, and we will move on. Believe me, I hope they CAN fix it somehow, I'm stuck for almost a year yet. But if we let them sit on this, and more people sign up for it, they will string it along until they are ready to start whatever system comes along next. When will that be? Next year? Five years?
Message 321 of 499
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?


Danvee wrote:

Simply that calls and texts were being missed, and the only recourse was to turn off WiFi, or disable 4G LTE.

Either way, you weren't getting the services for which you were paying or getting full use of the phone and its functions. 

They can 'see' the missed calls and texts. In our case, the call would go straight to VM, and the intended recipient would show neither a missed call nor a VM. 

It might also have been helpful that we were a new activation, with 3 phones, and within a time frame that would have had us returning everything and going with a different carrier. 

Also, we were insistent, but pleasant and polite, asking for escalation as needed. 


Received credit with case open to resolve issue in 3 days.

In my case I had replaced phone (new), sim, network reset couple of times - so I had 4-5 earlier calls to customer care for this issue with first issue reported in 2012 end.

So explain CSR (in polite tone) that you are having issue from xyz months, you have called earlier, tried xyz solution & mention you have paid for phone upgrade with 2 years contract & paying xyz/month but still missing calls.

 

If CSR mentions to disable LTE to resolve issue then may be ask him how to do & let him explain the process.

At the end ask him for bill adjustment / credit since you upgraded phone but still being forced to disable LTE to receive calls.

Message 322 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

If more people hit them in the stockholders' wallets with this the quicker it'll be resolved.
Continue to follow up on your case. They log every time you call, and log every missed call/text.
You should be able have the adjustment be applied to every billing automatically until the issue is resolved.

Message 323 of 499
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I'm experiencing the same issues with calls not coming through, and it's been making using my phone for my work difficult and frustrating. The lack of concern and urgency on ATT's part has driven me to come to the conclusion that I'm most likely going to jump ship to another carrier once my contract is up. If I suddenly stopped holding up my end of the bargain and quit paying my bill I'm sure they would spring into action, but the fact that right now I am paying for phone/data service that doesn't work as intended certainly doesn't seem to get them to worked up. ATT needs to consider that consumers vote with their dollars, and I'll be voting with mine by taking them to another carrier.

Message 324 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

True, but complaining to us does nothing.
Complaining to AT&T, setting up a ticket, and requesting a billing adjustment will incentivise them to fix the issue.
Imagine if everyone effected did that.
The stockholders would hold management's feet to the fire until it was corrected.
Money talks...... Large amounts of money are obeyed.
Message 325 of 499

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I have the same issue since November. Tried all trouble shoooting steps. I posted it on AT&T's facebook page ( https://www.facebook.com/ATT/posts/10151354193843909 ) which got hugh attention from AT&T initially but then they stopped replying. I reached out to them on twitter, they were very quick to respond but the Tier 1 support just can't help you. I wrote to engadget, the verge and other blogs but they didnt think it interesting enough because it was only me who complained.

 

The only way to get this issue fixed is getting AT&T's attention. And only way to get AT&T's attention is when they stop receiving $$$. I have received credit of $250 so far. I also received a brand new Note II (Not replacement, they let me keep my Galaxy S3 and sent me additional phone for free) which is worth around $700. I encourage everyone to do the same. This is the only way they will get attention.

Message 326 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?


AnnoyedAngryUser wrote:

I have the same issue since November. Tried all trouble shoooting steps. I posted it on AT&T's facebook page ( https://www.facebook.com/ATT/posts/10151354193843909 ) which got hugh attention from AT&T initially but then they stopped replying. I reached out to them on twitter, they were very quick to respond but the Tier 1 support just can't help you. I wrote to engadget, the verge and other blogs but they didnt think it interesting enough because it was only me who complained.

 

The only way to get this issue fixed is getting AT&T's attention. And only way to get AT&T's attention is when they stop receiving $$$. I have received credit of $250 so far. I also received a brand new Note II (Not replacement, they let me keep my Galaxy S3 and sent me additional phone for free) which is worth around $700. I encourage everyone to do the same. This is the only way they will get attention.


What department at AT&T did you speak to for these adjustments to your account?

Message 327 of 499
Voyager

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

When is 4.1.2 going to be released for the S3???
Message 328 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Maybe some day.... Given AT&T's history with updates... Maybe after 5.0 is released. 

Maybe never..... Only time will tell, as nobody at AT&T is going to tell us - until it actually happens. 

Message 329 of 499
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I feel so angry!!!!

Because of this problem, I missed my phone interview call  !!!!

Can anyone tell me whether it's the phone issue or AT&T issue ?

I will absolutely change one of them to its competitor's product !

Message 330 of 499
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