Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

One additional note - the missed calls seem worse during the middle of the day.  In the PM, testing seems OK, but the same test around noon fail.

 

Message 166 of 499 (3,751 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

This is exactly what I am experiencing.

I also find it coincidental that it began just after at&t began to throttle me. Does anyone else have this experience.

It's there any solution?
Message 167 of 499 (3,723 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Having same issue in north Boston on Samsung galaxy note 2.
Trying apn fix, will call at for rebate.
Att response is really sad on this issue, very disappointed, but not surprised. Wonder how many people have this issue but don't realize.
Message 168 of 499 (3,715 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Adding another voice to the mix--phone has rolled over to voicemail without ringing since 2/21/13 in the p.m.; have checked all settings and tried all suggestions on this post. Today everything has rolled over EXCEPT one call, which tells me it's not the phone--it has to be the network. I tested it, got sent to my voicemail, put it down and then the phone rang about two minutes later. Tested it again just now from both a land line and another ATT phone and it rolled over to voicemail again.

Message 169 of 499 (3,675 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

AT&T customer service called. They said that there are no network issues in my area and have closed the case. I explained that it is impossible to know if the issue is resolved since when someone calls and the phone doesn't ring, doesn't leave a 'missed call' notice and the caller doesn't leave a voice mail or doesn't call back and complain, there's no way to know if the issue has been resolved.

 

He wasn't listening, said that it was a problem with my phone. He did confirm that there needs to be a solid network access in order for the incoming call to force the network from 4G LTE to 3G UMTS, which is what happens everytime I get a voice call. I told him that I had a solid Wi-Fi when it was happening but he said that I need to ALWAYS have the AT&T mobile data turned on.

 

So, no way to know for sure if this is really solved. But my case has been closed by AT&T.

 

If anyone wants to see the network switch, you can download https://play.google.com/store/apps/details?id=gdip.android.phonecenter&feature=search_result#?t=W251...

 

 

Message 170 of 499 (3,667 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

any update on this? 

Message 171 of 499 (3,460 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

well, 

i called att again. 

after many many many minutes of arguing with them this is a real issue (again)

they finally gave me something, how much of a B S it is i am unsure...

but i was able to get the so called case number of the memo of this issue.... 

according to them this is the ticket ID: {Personal content removed for your safety}

 

so feel free to call, check, ask and refrence this number...

i wonder if they just B S'ed me or its a real case number to check status of our issue.... 

 

what REALLY{word filter evasion} me off is when i asked why i am being charged full price with no usage of the phone while on LTE, their response was "we dont primiss LTE"

wow

 

Message 172 of 499 (3,385 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

m.a.s.e wrote:

well, 

i called att again. 

after many many many minutes of arguing with them this is a real issue (again)

they finally gave me something, how much of a B S it is i am unsure...

but i was able to get the so called case number of the memo of this issue.... 

according to them this is the ticket ID: {Personal content removed for your safety}

 

so feel free to call, check, ask and refrence this number...

i wonder if they just B S'ed me or its a real case number to check status of our issue.... 

 

what REALLY {word filter evasion} me off is when i asked why i am being charged full price with no usage of the phone while on LTE, their response was "we dont primiss LTE"

wow

 


This truly is a "wow"!  I have zero faith they will correct this and unfortunately, AT&T does not value us as customers.

Message 173 of 499 (3,382 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Hmmm, AT&T feels they shouldn't have to compensate us because they can not guarantee LTE.  They also feel they should not have to compensate us because they can't guarantee basic phone service (our phones ringing when we get a call).  It's all win for AT&T.  They happily take our money, but, refuse to treat us with integrity and respect.  Well, the only thing that gets me through this is knowing when my contract is up, I have learned my lesson to never get into a contract again (pay the premium for a non-subsidized phone) and flee as far as I can from AT&T.  It also helps to know that as I educate others in my experience with AT&T, many of my friends, collegues, and family members will not be joining the AT&T family.   So, fellow AT&T members, although we are locked into a contract with dire financial burden if we choose to break it because we assumed we were at least going to get a service that rang our phones when we got a call, we can fight back by telling EVERYONE we know about our experiences!  It's time we the consumer fought back against this bull.

Message 174 of 499 (3,337 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

<CM EDIT>

 

there is no resolution yet.

our phones will not ring while on LTE 

 

the fast solution is to perform the fix i gave a few posts back with the tech code and disable LTE

 

the future solution is to releast Jelly Beans 4.2 where this issue is resolved. but we need for ATT to release 4.2.... 

 

Message 175 of 499 (3,268 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

<CM EDIT>

 

For the sake of the issue, here is a cliff notes version of what was posted before:

 

-I have a GS3, it doesnt accept phone calls  (gee, a phone that doesnt function as a phone)

-Located in the western suburbs of Philadelphia, PA

-AT&T customer service wont listen to me, keep telling me its a fault with my device

<CM EDIT>

 

I mean really... is it too much anymore to ask that a cell phone actually functions as a cell phone?

Message 176 of 499 (3,255 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

For the record, the so called "fix" does NOT WORK.  Althought it allows more calls than the initial problem, it is now causing my phone to drop service entirely for a few minutes at a time, before re-gaining signal.  And by this I mean the phone drops to no bars, then to the "no service" icon.

 

which, for the record, means that i dont even have a tablet at that point... no internet, or outside communication at all.  i use this phone for navigation, and its beginning to cause a problem.

 

SOMEONE START MAKING AT&T ACCOUNTABLE FOR THIS PROBLEM.

Message 177 of 499 (3,197 Views)
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

It seems as though we have a few people that are trying to shed light on this situation (more than ATT has) and that information is being edited out. Perhaps it is because someone has said something that is true that ATT does not want out?

Jamileh, I would like a response from someone above you on this issue. I want that person to verify their name and title within ATT so that we can understand what is going on. We need a firm timeline for the fix.  Not "1-2 months". We want a firm timeline. We want a timeline that shows potential solutions within a given week. If that week is 6 weeks away we want that. If it is next week, we want that. No wait, we deserve that . At this point you have posted multiple times. First, it was that the problem is solved (which is what it still states on the forum which is A FLAT OUT LIE). Second, you responded that you can't speak to when updates will be out (i.e.. JB 4.2), and third, you have stated that ATT is aware of the issue and is working on a fix. Now you are editing people's posts.

 

I have not heard of people on Verizon having these issues that we are having. Perhaps all Galaxy S3 users on ATT living in cities with LTE should ask for a refund so that we can switch? Would that be acceptable to you and others at ATT? I have been an ATT customer for over 10+ years and I find this to be ridiculous. The lack of communication and transparency on this issue and the fact that it seems as though everyone wants to cover it up and act like it is not their issue.

 

The fix that you provided doesn't work in the sense that it actually allows my phone to be working all the time. I too, get the "network not available" icon and the "emergency calls only" popup at least a couple times a day. So please make sure that we have a firm deadline as to when it will be fixed. I know of a lot of issues all around this world that I can say I am working on (just like ATT is telling us they are aware and working on this issue) but that doesn't mean that I am going to get around to actually fixing them within the next 5 years. You are running the risk of alienating a lot of long-time customers. And remember, the people that you see posting on this forum is just the tip of the iceberg. Think about all the people that are not posting on this forum that are having this same issue.

 

 

[Per Guidelines:  Keep it Relevant and Appropriate].

Message 178 of 499 (3,116 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Well Said, 

the solution for this issue needs to be removed. 

it should be changed to my posted solution with the tech code that will not result in "emergency calls only" but even then, it should not be accepted as a "solution" but rather it should be "temp solution". 

 

i would love it if the Community manager will bring us an official response from ATT.

ultimatily i would love it that when people call, the ATT tech rep that answers the phone does not respond with "i am not aware of any issue" and instruct me to bring the phone back to ATT. 

i have 3 SG3's in my fam. all have the same issue, started at the same time.

it is def not a phone issue. 

 

i would love an official response. 

and would love to see the "solution" being removed as it is clearly not a solution.... 

Message 179 of 499 (3,113 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Actually the word "solution" should be removed altogether and perhaps replaced with "work-around". I too had constant emergency calls only using the solution from a video where you create a whole new APN but the remedy of entering a code through the dialer has worked for me to receive calls and texts with not once getting a no service warning. I am still very angry that I cannot utilize the LTE network which drew me to this phone and fully expect to regain that service I contracted for!

Message 180 of 499 (3,110 Views)
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