08-09-2012 5:15 PM
I just got a Samsung S3 a week ago. I have received calls and texts on it, but it appears that I am missing calls. Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call. Today, the same thing happened again with two calls, and neither appeared in my missed call log. They sent a text and it didn't appear until about 20 minutes after it was sent.
I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage." In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring. I have a normal amount of bars on my phone.
During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.
Does anybody have any recommendations for solving this?
Solved by: Go to Solution.
01-17-2013 5:51 PM - last edited on 02-05-2013 9:33 AM by jamileh
I got this issue fixed. You dont have to remove the battery or even restart your phone for that matter. This problem occurs mainly because of 4G LTE. I dont know if its the phone or the service. So, I have found an alternative.
What you need to do is add a new APN and run your device on 3G so that you can still get calls and browse until att or samsung fixes this issue. You can either use 4G toggle which you can download from google play to toggle between 3g and 4g. Or you can add as I have said above the new APN. Please go to Settings -> More settings -> Mobile Networks ->Access point names-> (+ new APN) . Give the Name of your choice but the APN should be defined as wap.cingular and finally save it. Change the existing apn to your newly created apn. Go to you home menu and you will see the 4G is used insted 4G LTE. You can even check your speed by using speed test.
Actually now I even have fewer dropped calls and I get the calls as soon as they call it.
Please watch the below url: http://www.youtube.com/watch?feature=player_embedded&v=TqXFd5aJcuY or read this link : http://forums.androidcentral.com/t-galaxy-s-iii/243505-jelly-bean-4-1-1-phone-calls-bug.html
We are researching this but I have marked jan_raghavan's suggestion as an Accepted Solution for the time being because it's worked for a couple people.
I have to note that this is NOT an AT&T solution and it will limit your capabilities on the device because you won't be on 4G but since it's helped a few of you, I want to make sure it's visible.>
08-22-2013 4:17 PM
08-22-2013 6:02 PM
08-22-2013 7:15 PM
08-22-2013 8:45 PM
I live in the NYC metro area, 30 miles outside of NYC, and don't get LTE.
This whole situation is a joke.... It's unfortunately on us, and we're not laughing.....
09-03-2013 11:36 AM
Everyone is talking about ATT supplied phones... I have a Galaxy S3 Mini that I brought unlocked from 3rd party and also have the same problem with missed and dropped calls. My husband tells me that he gets a message that "the user is out of network" and can't even leave a voice message.
Haven't tried the two fixes noted in this thread yet, hoping they work for the unlocked phone. Any thoughts on that?
09-04-2013 7:16 AM
My wife and I are being bitten by this but we only recently realized it. The issue is not confined to Samsung or even Android; my wife's phone is an iPhone 5 (mine is the Galaxy Note II). Oddly, we can get calls and texts on 4G LTE if and only if we stay disconnected from our home wifi. If we connect to our home wifi, calls and texts stop coming in. Turn off the wifi, reboot, and the backlog (including voicemail notifications) comes through. It's very repeatable.
My kids' phones are HSPA+ and are not affected. They get calls and texts even while on the home wifi.
The fix from jan_raghavan doesn't work for me. When I set up the new APN, my phone doesn't connect to any data network at all which is weird; since the kids' phones immediately show an "H+" icon when I take them off the wifi, I would expect my Galaxy Note II to switch over the 4G without the "LTE" in the icon just as was shown in the youtube video. But it doesn't. It just sits there.
At least I can work around the issue while at home by turning off the wifi. But I have no idea if the phone is actually missing calls when I visit relatives and am on their wifi networks.
09-04-2013 9:32 AM
I'm still not convinced wifi has much to do with it - I think it's a design flaw in the whole 4G-LTE concept requiring multiple radios (one for data, one for voice). We had the problem a lot on the S3's, but on the S4's I've only had a couple of missed calls in the past two months. I turn the wifi on when I'm at home, off when I leave, but have missed the occasional call both at home with it on, and at work with it off.
After filing an FCC complaint, I received a call from someone at AT&T that told me they were unable to fix the problem and would I like to be let out of my contract. I suspect they can make it better (as the S4 did) by pushing everyone to Android 4.2.2, but that doesn't seem to eliminate it completely. I bet they could also make it better by tweaking the firmware in the towers themselves, but they don't seem to be so inclined. I've also heard it can be solved with something called "Voice over LTE" but that won't roll out for a couple of years.
Earlier posters here stated that rooting your phone, and installing the newest Android for that model, eliminates the problem, but I cannot verify as that voids the warranty and I don't want to do that yet.
09-04-2013 5:24 PM
09-05-2013 4:56 AM
If the workaround you are referring to is the one that creates a new APN, it didn't work for me either. Use the one outlined in earlier pages by M.A.S.E. using the stock dialer. It does work.
09-05-2013 7:31 AM
09-05-2013 8:13 AM
09-05-2013 6:17 PM
09-05-2013 7:26 PM
09-05-2013 8:43 PM - last edited on 09-05-2013 9:20 PM by Phil-101
So, essentially, We're still locked into a contract and paying for services that AT&T is incapable of delivering at this point in time.
In fact, they knew that at the time the contract was signed.
As they knew that, and we didn't, doesn't that constitute a form of fraud on their part, and, forcing us to pay, and holding us to a contract that they're completely incapable of fulfilling, compound it?
[Legal discussions are not permitted per the Guidelines]
09-06-2013 3:03 AM
Well I am officially free of this problem, so far. I bought out of my ATT contract, which I will admit they were generous with my buy out. My new phones and service with V- - - z- - n has been great with no problems like these in this forum. I am fortunate to live and work in areas that are signal-strong and the 4G LTE is spot on, for me anyway.
As much as I would like to give my old Galaxy S3s a Darth Vader funeral I will contemplate selling. I don't feel right selling a problem like this to anyone.