Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Mace, Danvee and Ark42, I cant say how much I appreciate your guidance.

 

ATT can delete, block, omit and censor all they want.  In the end I will be liberated from your uninformed bracket of ignorance and misleading advisories.  As I am sure that the support reps are good people trying to do their job under policies that a person standing alone would not abide, what is offered by ATT to the people who have chosen them to provide a cell service is far from what is advertised. 

 

So please enjoy our discussion and try to pay attention as we ignore you and help each other instead because it is the only option we have left.

 

Thank you

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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

But, note that any of these modifications void your warranty. 

So, again, in order to stay with AT&T and still have a phone which can allow us to use all of the features for which we've contracted and are paying, we need to give up our warranty. 

 

What part of that makes sense to anyone with an IQ above room temperature? 

 

Also, m.a.s.e, they are rooted and using custom ROMs. Problem is still there. 

Might need to go with 4.2.2 or higher, but I'm pretty sure that's a kludge.

The International models that these ROM's are ported from have different hardware than the AT&T S3.

We were 'lucky' enough to get 4.1.2 a couple of weeks ago..... 

 

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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Danvee,   It's a very difficult decision to make as the warranty is important, especially to people like myself who work a physical job and my phone can take a beating unless I take it off my person.  So I know exactly where you are coming from.

 

As for me I am approaching the halfway point in my contract that includes 2 phones so I do not mind so much parting with the $ETF$ to open the doors to freedom from this mistake.

 

I don't have time to spend on the phone doing basic steps I know will not work after reading this forum.  Additionally, I cannot rely on the remote chance that my phone will connect with my wife's phone in the event of an emergency situation which has actually happened on 2 occasions and failed.

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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I'm not really sure what you guys think the warranty covers. If your phone is going to break, it's almost certainly going to be from one of the things the warranty does NOT cover anyway: dropped and broken screen, water damage, etc. If the hardware is going to fail for some reason that would make the phone actually need the warranty, it will almost certainly fail within the first few weeks. After you've had it for months, the warranty is more or less meaningless.

 

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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Good point Ark, see Danvee?  Warranty is useless so start ruuting!

 

Actually I probably lose a little more since I bit onto the extended warranty bait.

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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?


Ark42 wrote:

I'm not really sure what you guys think the warranty covers. If your phone is going to break, it's almost certainly going to be from one of the things the warranty does NOT cover anyway: dropped and broken screen, water damage, etc. If the hardware is going to fail for some reason that would make the phone actually need the warranty, it will almost certainly fail within the first few weeks. After you've had it for months, the warranty is more or less meaningless.

 


This is quite true but the warranty is so valuble in the event the AT&T software were to fail on the phone. Say for instance the AT&T software prevented the phone from receiving calls and texts!  /sarcasm

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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Sarcastic maybe but has anyone tried that idea????????  If so I'd LOVE to hear how the story ended.

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Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?


Samsunk-Failaxy wrote:

Sarcastic maybe but has anyone tried that idea????????  If so I'd LOVE to hear how the story ended.


Yep. I didn't use the same argument, but I did get several warranty replacements for my phone, even a warranty upgrade to the S3 I have now. Ultimately, you're still getting a phone with AT&T's software, so the issue should still be there.

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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

So the issue still exists in your latest replacement?

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Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?


Samsunk-Failaxy wrote:

So the issue still exists in your latest replacement?


Indeed it does. I started this desperate search for a solution close to a year ago on a Galaxy S2 Skyrocket. Went through the normal "replace your SIM" crap until they sent me to a warranty center where they wiped my phone and reinstalled the factory software, and then I finally got a different Skyrocket altogether. When that didn't work, they sent me through the normal channels again before I asked to speak to one of their CS managers, who authorized the warranty upgrade to the S3. I should really call again and explain to them that I can't use LTE and see what they can do for me. 

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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

You are paying for it so I would say give it a shot, although it sounds like we can all guess the answer on what they can do for you.  Outrageous.

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Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

Samsunk-Failaxy wrote:

You are paying for it so I would say give it a shot, although it sounds like we can all guess the answer on what they can do for you.  Outrageous.


Eeeexactly. Like I said, after...actually, more than a year at this point, I'm sick of dealing with AT&T's CS department. It's the same stuff every time until I can get someone to understand that I've been through all of this before and I do, in fact, know what the [word filter avoidance] I'm talking about. I finally had a really good Tech Support rep on my latest round through them, but I have no way of getting ahold of her anymore.

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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Defeat through frustration = 1 in win column for ATT.  Thats beyond rotten JT.  That is why I wont even start.  I don't have the patience.

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Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?


Samsunk-Failaxy wrote:

Defeat through frustration = 1 in win column for ATT.  Thats beyond rotten JT.  That is why I wont even start.  I don't have the patience.


Pretty much. Unless you get a good person, all they do is give you the run-around and tell you they'll call you in 3-5 business days.

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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

The issue also exists in the S4, with Android 4.2.2. After filing an FCC complaint, I got a call from someone at AT&T offering to let me out of my contract. She said they were unable to solve the problem. I told her no, to reopen the ticket, so she did that and will get back to me someday. I checked prices on the only compeditor I would consider, and with 5 phones for the family, plus 3 data plans, it would run me maybe $60 more a month. So just jumping ship isn't an option.

 

I did ask her about "Voice over LTE" as a possible fix, and she said it would be another year or two. 

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