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Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

j5k
Teacher

Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I just got a Samsung S3 a week ago.  I have received calls and texts on it, but it appears that I am missing calls.  Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call.  Today, the same thing happened again with two calls, and neither appeared in my missed call log.  They sent a text and it didn't appear until about 20 minutes after it was sent.

 

I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage."  In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring.  I have a normal amount of bars on my phone.

 

During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.

 

Does anybody have any recommendations for solving this?

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Message 1 of 499

Accepted Solutions
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Guys,

 

I got this issue fixed. You dont have to remove the battery or even restart your phone for that matter. This problem occurs mainly because of 4G LTE. I dont know if its the phone or the service. So, I have found an alternative.

 

What you need to do is add a new APN and run your device on 3G so that you can still get calls and browse until att or samsung fixes this issue. You can either use 4G toggle which you can download from google play to toggle between 3g and 4g. Or you can add as I have said above the new APN. Please go to Settings -> More settings -> Mobile Networks ->Access point names-> (+ new APN) . Give the Name of your choice but the APN should be defined as wap.cingular and finally save it. Change the existing apn to your newly created apn. Go to you home menu and you will see the 4G is used insted 4G LTE. You can even check your speed by using speed test.

 

Actually now I even have fewer dropped calls and I get the calls as soon as they call it. 

Please watch the below url: http://www.youtube.com/watch?feature=player_embedded&v=TqXFd5aJcuY or read this link : http://forums.androidcentral.com/t-galaxy-s-iii/243505-jelly-bean-4-1-1-phone-calls-bug.html

 

 

 

<CM EDIT:

 

We are researching this but I have marked jan_raghavan's suggestion as an Accepted Solution for the time being because it's worked for a couple people. 

 

I have to note that this is NOT an AT&T solution and it will limit your capabilities on the device because you won't be on 4G but since it's helped a few of you, I want to make sure it's visible.>

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Message 57 of 499

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Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

If u only knew how many times I did that with absolutely ZERO support or response.

I got a so called escalation then they called me back one time while I was at work only to notify me that since I didn't answer ATT will be closing the escalation ticket (for the3rd time) and if I want I can start the process again.

 

Safe to say u (att) won and I simply gave up on any type of support.

I was charged for months full usage for LTE while couldn't use it.

 

All I keep hearing is "were sorry please call again", really? Call again and talk to a front line tier1 support that will read from a script and tell me to replace my sim, phone, toaster, fridge. Shut off my router and turn it back on and every other none logical and useless solution they keep reading from that silly script they see on their screen.

 

Due to ETF I had no choice but to be stuck with att service. The smartest thing I did is to get a new phone and get rid of your poor attempt of an OS. Now the great part here that you just wrote for everyone that have this issue to simply send u guys a support request on a different format then this forum.

 

Meaning u guys will do zero attempts to help us all here and just let us continue to suffer with zero support on "support forum". Most likely this forum mods are contracted to just keep a clean language but to give no tech support.

 

This should be a unified attempt from att to fix a massive issue. Not go on the route of "devide and concur" and tell us all to individually file a support request that will go again to useless tier 1 representative And make us stop complaining here for all to see.

 

Great trick to get money u don't deserve. Thank you M.a.S.e - another unsatisfied suffering att customer.....

Message 421 of 499
Community Manager

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Hello m.a.s.e, the link is to send us a private message. I apologize you had some bad experiences with out tech support in the past. Let me please clarify. Mods are here to make sure this forum is a pleasant place for everybody (moderation) and Community Managers are here to communicate with users, and to connect them to the right person that can help. ATTCustomerCare managers (via private message that I posted a link to) are here ho help with specific problems, they go above and beyond to fix customer's issues. If there is a problem with your account or equipment they will help, if you believe the issue is widespread, they will need to get more details from users experiencing issues so it can be addressed. That's why we ask for private messages.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 422 of 499
Highlighted
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

1. i had Nemours amount of "private massages" "tier 3 calls" "tier 1 calls" and whatever else you can think of. 

2. if i "believe" this is a wide spread? are u serious? 

havnt u read all the pages here. can u honestly say u still think its a 1 user issue? 

3. i lost hope a long time ago and i am seriously tired of hearing each time a new person writing the same exact thing cause now its your shift and too lazy to read the entire thread again. 

obviously u guys get no notifications or do a normal shift transfer of known issues. cause each time there is a new ATT employee name on this thread is the same story re-explaining everything from scratch and listening to the same exact comments from reps. 

 

 

if ATT really cared. they wouldve contacted me a long time ago, especially since i am the ONLY one who gave the ONLY temp fix that fix the issue. Nuff said. 

Message 423 of 499
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

ATTENTION AT&T EMPLOYESS READING THIS:

 

I have replied to those private message "temptations" 3 times now.  The front line will tell you they really care, it will get escalated to Tier 2, you will wait a week and then when you call back (not when they call you back in most cases), your case is closed because "the issue has been resolved"  There are countless others who have done this as well.

 

If you really do want to assist, private message is an insult to us who have gone through it time and time again.  I believe some of you really would like to help, however, that is not the way.  Talk with your supervisors, have them check out this post and provide real help.  This is causing people who have been loyal to AT&T for years looking at Verizon Plans instead...

Message 424 of 499
Community Support

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Hi coxkun3,

 

I just checked in on your case and I see that it is still open and our top tech experts are still investigating. I'm sorry there isn't a quick solution to this complicated issue. We appreciate your patience.

 

Thanks!

 

Nicole K.

AT&T Social Media Manager

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please send us a private message.
Follow us on: Twitter @ATTCares and @DIRECTVService
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 425 of 499
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

My issue is, the case keeps getting closed and they say it's resolved.  It's only currently pending, because I asked the rep to reopen it - the problem still persists.  Of course, there is no way for me to be able to contact them directly, or is there?

Message 426 of 499
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I'm still waiting for my call from the last PM on July 3rd. Who are you trying to kid???? You are just trying to throw a smoke screen at the people here. There used to be a count of the number of posts in the forum, but when it got over 300, suddenly the coint disappeared. At least that showed AT&T took a little notice. Even my formal comaint to the FCC only vot me a phone call full of lies and $100 for my HOURS on the phone with Moe, Larry, and Curly in tier one support. I wish I had the knowledge that M.A.S.E. has, (Who, by the way posted the only workaround that works. A customer, NOT AT&T) to root the phone and install an new OS. But hey, maybe you're new and naive, and truely hope to help. But remember we've been here, some for over a year, listening to quite a few people trying to help.
Message 427 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Very simply.... They called on another phone/line, or, after I called them they'd mention that they'd called me, sending a screen shot of the call having been made. 

Message 428 of 499
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

The funny part is that ATT claim they call but geniuses !!!! we cant recieve incoming calls or texts so how are we suppose to answer !! LOL- FAIL

Message 429 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Very simply.... They called on another phone/line, or, after I called them they'd mention that they'd called me, sending a screen shot of the call having been made. 

In some cases I'd get a notification of a voice mail (a few hours later) which contained the time and details of the missed call. 

In all cases I had at least 3 bars, so it wasn't a matter of not having service. 

Message 430 of 499
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

 
Message 431 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

What a revelation! Did you read the thread before posting? That is what this whole thread has been about, the workaround you mention was brought to us from M.A.S.E as early as page three of this thread!

Message 432 of 499
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Funny how att dropped a few lines every week bumping this thread up and then disappear again for a month. Lol
Message 433 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

But, jt1019, aren't you paying for reliable talk and text AND 4G/ LTE? 

 

Given that, AT&T are making out very well on you and everyone else using this workaround. 

We're all paying for all 3 services, yet AT&T can skate by charging full price and delivering only ⅔ of the services we're contractually bound to pay for, and they're contractually bound to deliver. 

Letting them conserve costly  bandwidth at our expense when they admit (to a few of us) that it's an issue on their end is about as close to fraud and misrepresentation as you can get. 

 

FCC and FTC have been informed of this situation by many of us. Suggest that everyone effected do the same, also calling and demanding appropriate reductions in billing until the situation is rectified, a new phone that wouldn't be effected, or release from the contract without penalty due to AT&T's apparent inability to fix the issue, or give a time frame other than 'by the end of the year'. 

 

Keep their feet to the fire on this: it'll only get resolved when it starts to impact the P&L or the stockholders' dividends. 

Message 434 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Has anybody found a solution that disables LTE without forcing you to be on only GSM or WCDMA? I'm in an area that has lots of places with LTE but also lots of places with only GSM towers, yet the voice quality is pretty poor on that compared to WCDMA. Having an Automatic WCDMA or GSM choice would be a pretty useful option, regardless of this whole issue.
Message 435 of 499
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