Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

ATTJulieCS, if you had been following this thread, you'd know that the solution currently marked as "accepted" does nothing at all, and there is actually no "solution" at all to this problem currently. There is a work-around, where by you can completely disable LTE, but that is not a solution for people who feel they are paying specifically for LTE on an LTE phone in an LTE market. There is apparently also more involved work-arounds, which involve rooting your phone and installing non-AT&T ROMs, which don't contain this problem, but again, this is hardly a solution for the average joe.

 

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Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

The workaround to revert the phone to 3G apparently does not persist past a reboot, and has its own problems - disconnects and reconnects all the time, and data rate is as bad as the old "dialup" speed.

 

Looks like only way to fix is A) Update this phone to Android 4.1.2 - all other carriers have done this, or B) give us a phone that works, like the Galaxy S4.

 

I sent you my contact info, and open support ticket number, so hopefully you can expedite this. Support has promised to call me back twice but has not. Latest support rep promised to call me back next Monday, so we'll see. After that I'll be speaking to a retention specialist, who seems to be the only ones authorized to send out S4's (new, not refurbished).

 

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Community Support

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Hi LogicSmith,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

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Message 378 of 499 (2,243 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

For all of those who have this problem with your samsung smartphone. what happens is that samsung has an auto reject list function on their smartphones which automatically blocks some contacts to which you deny calls from. This function is activated by defaul, but you can always go to the phone icon on your SG. Then hit the "MENU" key and scroll down to the "CALL SETTINGS" then go to "CALL REJECTION" and set "AUTO REJECT MODE" to OFF. You can always check your auto reject list.

 

Hope this works for all of you. 

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Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Interesting...never knew this setting existed. I have turned it off, will see if calls now get through.

 

However, on all of the calls that get rejected (that I know about), the same caller rings through sometimes, so if this is the cause, it's sporadic in which callers it rejects.

 

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Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Hi,
Does this mean that having wireless "on" is ok and impacting the phone call reception?
Thx,

riedelox

Message 381 of 499 (2,190 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I have not noticed a difference in missing calls whether Wifi is on or off. What I have noticed is that having Wifi on really shortens battery life. So now I only turn it on for a short time at home daily to see if I have new app updates available.

Message 382 of 499 (2,072 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Had same prob but sorted as phone had added some numbers to a barred number list !! Turned it off and all ok ! Not the easiest to find but if u still have prob it may b this go to settings -accessibility - call answering/ending - next u need to go back using arrow in top left of screen- scroll down select additional settings - call barring- call barring - voice call !! Hope this works took me ages to find with a bit of luck !!
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Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

 
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Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

I've been dealing with this issue for about a year now. I, however, have noticed it more with my text messaging, as I don't make or get very many calls anymore. It followed me from my Galaxy S2 Skyrocket to the refurbished Galaxy S3 that they finally upgraded me to. I recently had them change my phone number, but that didn't seem to work either. I've been through just about every level of tech support, and so far none of them have helped me. I didn't read through all of the pages in this thread, but I did see something mentioned that the issue was fixed in the 4.2.2 update. Does that mean that the S4 doesn't have this problem? 

Message 385 of 499 (1,375 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I demanded and received a new S4 from AT&T retention and have had the phone for months now without any issues of any kind. 

Message 386 of 499 (1,326 Views)
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

In May, I was comtacted by AT&T in response to my formal complaint to the FCC, telling me that they were going to switch to voice over LTE in June, which would "fix" this issue. It is now almost August. On July 3rd, ATTjulieCS asked us to private message her with our issues. I did, and was messaged back that a manager would be contacting me shortly. An email did arrive later that day saying I would be I would be contacted in 3 business days. It is now almost August, no contact yet. A few get lucky and catch the right person on the right day, and get large refunds or a new s4, the rest are shown just how valuable we are to AT&T. There is no solution to this problem, only the work around, and that was given to us by a user, NOT AT&T. I just checked the other day if I coild upgrade to the S4, and was told only at a discounted rate, not free.

Sorry, I know I'm not offering any solutions here. Just had to say it to someone besides an uncaring AT&T rep.
Message 387 of 499 (1,271 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I just got a new S4 in June and it does have this problem. Missed calls do not show up in the call log and if they dont leave a voice mail you never know they called.

Message 388 of 499 (1,224 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Yeah, they finally replaced our S3's with S4's and almost immediately found the S4 also has problems receiving calls. In my case, I checked to make sure the call blocking was disabled, the call forwarding was disabled, and that calls would ring the handset if the handset was in the middle of another call. I talked with the engineering group that was able to check my call history and they had no explanation either. Right now, best guess is that it's the 4G LTE towers themselves. So I'll call support back this week and have them reopen my ticket.

 

In the meantime, it looks like the S4 solved all my other issues, particularly the battery life. I can go all day with wifi and GPS enabled and still have more than 75% power left. And all messages, including those with photos attached, seem to come through immediately.

Message 389 of 499 (1,206 Views)
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Well, I talked to an AT&T tech support rep today, and she said that it's a known issue for Samsung devices after checking with a Samsung rep. They're apparently working on a patch to fix it, but it's taking forever to actually complete for whatever reason. She told me that I could use an upgrade on my account, trade in my S3 for the $100 off deal they're running, and then credit my account the other $100.

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