Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Aug 9, 2012
5:15:14 PM
View profile
Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I just got a Samsung S3 a week ago.  I have received calls and texts on it, but it appears that I am missing calls.  Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call.  Today, the same thing happened again with two calls, and neither appeared in my missed call log.  They sent a text and it didn't appear until about 20 minutes after it was sent.

 

I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage."  In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring.  I have a normal amount of bars on my phone.

 

During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.

 

Does anybody have any recommendations for solving this?

I just got a Samsung S3 a week ago.  I have received calls and texts on it, but it appears that I am missing calls.  Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call.  Today, the same thing happened again with two calls, and neither appeared in my missed call log.  They sent a text and it didn't appear until about 20 minutes after it was sent.

 

I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage."  In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring.  I have a normal amount of bars on my phone.

 

During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.

 

Does anybody have any recommendations for solving this?

0
(0)
  • Rate this reply
View profile
Solved
Jan 17, 2013 5:51:42 PM
0
(0)
Teacher
Edited by jamileh on Feb 5, 2013 at 9:33:18 AM

Guys,

 

I got this issue fixed. You dont have to remove the battery or even restart your phone for that matter. This problem occurs mainly because of 4G LTE. I dont know if its the phone or the service. So, I have found an alternative.

 

What you need to do is add a new APN and run your device on 3G so that you can still get calls and browse until att or samsung fixes this issue. You can either use 4G toggle which you can download from google play to toggle between 3g and 4g. Or you can add as I have said above the new APN. Please go to Settings -> More settings -> Mobile Networks ->Access point names-> (+ new APN) . Give the Name of your choice but the APN should be defined as wap.cingular and finally save it. Change the existing apn to your newly created apn. Go to you home menu and you will see the 4G is used insted 4G LTE. You can even check your speed by using speed test.

 

Actually now I even have fewer dropped calls and I get the calls as soon as they call it. 

Please watch the below url: http://www.youtube.com/watch?feature=player_embedded&v=TqXFd5aJcuY or read this link : http://forums.androidcentral.com/t-galaxy-s-iii/243505-jelly-bean-4-1-1-phone-calls-bug.html

 

 

 

<CM EDIT:

 

We are researching this but I have marked jan_raghavan's suggestion as an Accepted Solution for the time being because it's worked for a couple people. 

 

I have to note that this is NOT an AT&T solution and it will limit your capabilities on the device because you won't be on 4G but since it's helped a few of you, I want to make sure it's visible.>

Accepted Solution

Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

192,641 views
498 replies
(2) Me too
(2) Me too
Reply
View all replies
(498)
0
(0)
  • Rate this reply
View profile
Jun 13, 2013 5:49:32 PM
0
(0)
Contributor

I just gave in and finally got an iPhone 5 today. Everyone says I even sound clearer on the iPhone then I did on the S3. Right when I got the phone it was weird because everyone started calling me on it lol. I wonder how many calls I actually missed cause of the S3. It was just too frustrating. I also like the way the iPhone 5 feels in my hands. I still might consider getting another Galaxy phone later on down the road but for now, I'm stuck with the 5 for 2 years but, I Think it's worth it, I hope.

I just gave in and finally got an iPhone 5 today. Everyone says I even sound clearer on the iPhone then I did on the S3. Right when I got the phone it was weird because everyone started calling me on it lol. I wonder how many calls I actually missed cause of the S3. It was just too frustrating. I also like the way the iPhone 5 feels in my hands. I still might consider getting another Galaxy phone later on down the road but for now, I'm stuck with the 5 for 2 years but, I Think it's worth it, I hope.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

361 of 499 (2,882 Views)
0
(0)
  • Rate this reply
View profile
Jun 14, 2013 2:03:19 AM
0
(0)
Tutor

I upgraded from iphone 4s to galaxy s4 last month 05/07/2013, and I lives in Pullman WA where we have LTE network here. My GS4 missed phone calls 4 times after I got it and they are all random, there is no missed call in the log at all.

 

Just put my problem here and see if anyone has the same problem with GS4, maybe we should open a new theared for this problem for the GS4.

I upgraded from iphone 4s to galaxy s4 last month 05/07/2013, and I lives in Pullman WA where we have LTE network here. My GS4 missed phone calls 4 times after I got it and they are all random, there is no missed call in the log at all.

 

Just put my problem here and see if anyone has the same problem with GS4, maybe we should open a new theared for this problem for the GS4.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

362 of 499 (2,863 Views)
0
(0)
  • Rate this reply
View profile
Jun 16, 2013 8:46:22 PM
0
(0)
Tutor
Edited by BOZO THE CLOWN on Jun 16, 2013 at 9:01:19 PM

MN-Android wrote:

theskyisnotalwaysblue wrote:

Hi,

 

I am having this same issue on S3 with AT&T and I live in Tennessee. I do not even see the calls coming in and then after the calls come in they get put on block some how right after and then I have a hard time with calling them back. I can receive text messages fine and check my emails fine. I am stressed out about the fact I cannot receive calls. My doctor had to call the home phone due to the fact he could not reach me on my cell phone. I was relieved he had my home phone but that is not the only important call I've missed.

 

What should I do? My friend in Florida is having the same problem with her S3.

 

Thanks


As far as having a phone that can receive calls, you can do the work around outlined by M A S E in earlier pages of this thread. When I did this and dropped down to HSPA vs LTE, the phone never failed but that is hardly a suitable fix over AT&T addressing and fixing it. As far as what you an do with AT&T, I wish you good luck. They will have you look at and verify every setting on the phone, send you to your nearest AT&T store for a new sim card and then finally exchange your phone for a refurbished one. None of this will cure ths issue and you will have to start completely over with explaining the issue with each new call to AT&T. The front line techs know nothing of this ongoing LTE issue but deeper levels of tech support do but they too can offer no remedy. 


Good God did you sum it up perfectly in short paragraph. It’s quite a charade they want you to endure just to end up with the same problem. I have three of the S3’s and all had the same problem no matter where I was in the country. I had one of them back to Samsung three times because I didn’t want a refurbished S3 through at&t, but to no avail. I dropped down to HSPA as outlined by M A S E in earlier pages of this thread, and no more dropped calls. I eventually managed to have at&t agree to a $900 credit to my account for the trouble. I was just happy that after about 30 hours on the phone with them, someone from the deeper level of support finally admitted there was a problem. The front line support was insulting and infuriating to get through… all while listing to their chip cheery at&t commercials while waiting on hold.


MN-Android wrote:

theskyisnotalwaysblue wrote:

Hi,

 

I am having this same issue on S3 with AT&T and I live in Tennessee. I do not even see the calls coming in and then after the calls come in they get put on block some how right after and then I have a hard time with calling them back. I can receive text messages fine and check my emails fine. I am stressed out about the fact I cannot receive calls. My doctor had to call the home phone due to the fact he could not reach me on my cell phone. I was relieved he had my home phone but that is not the only important call I've missed.

 

What should I do? My friend in Florida is having the same problem with her S3.

 

Thanks


As far as having a phone that can receive calls, you can do the work around outlined by M A S E in earlier pages of this thread. When I did this and dropped down to HSPA vs LTE, the phone never failed but that is hardly a suitable fix over AT&T addressing and fixing it. As far as what you an do with AT&T, I wish you good luck. They will have you look at and verify every setting on the phone, send you to your nearest AT&T store for a new sim card and then finally exchange your phone for a refurbished one. None of this will cure ths issue and you will have to start completely over with explaining the issue with each new call to AT&T. The front line techs know nothing of this ongoing LTE issue but deeper levels of tech support do but they too can offer no remedy. 


Good God did you sum it up perfectly in short paragraph. It’s quite a charade they want you to endure just to end up with the same problem. I have three of the S3’s and all had the same problem no matter where I was in the country. I had one of them back to Samsung three times because I didn’t want a refurbished S3 through at&t, but to no avail. I dropped down to HSPA as outlined by M A S E in earlier pages of this thread, and no more dropped calls. I eventually managed to have at&t agree to a $900 credit to my account for the trouble. I was just happy that after about 30 hours on the phone with them, someone from the deeper level of support finally admitted there was a problem. The front line support was insulting and infuriating to get through… all while listing to their chip cheery at&t commercials while waiting on hold.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]
363 of 499 (2,774 Views)
0
(0)
  • Rate this reply
View profile
Jun 26, 2013 5:50:17 AM
0
(0)
Mentor

I am late to this thread, having just upgraded to the Galaxy S3 this month. However, I have been reporting this exact issue for a long time, since my previous phone, a Motorola Atrix 2, had the same problem. I was always told (besides replacing the SIM card and powering off/on) that it was because my house was between two cell towers and it was fighting over which to connect to. AT&T even gave me a MicroCell to fix this, but I eventually disconnected it because it did not help.

 

I opened a ticket yesterday, and was told it would be resolved Friday (6/28). I assume that there is no resolution yet, from the postings in this thread.

 

I tried the trick to create another APN for wap.cingular, but this is only a short-term workaround as now my data speeds drop to almost "dial-up" levels. I have not tried the *#2263# workaround as it also will drop my speed to almost nothing.

 

I did try the *#197328640# trick to unlock the phone, but that generates an error and does not unlock.

 

I am about to call the number mentioned in a thread at forums.androidcentral.com (also mentioned in this thread, but later redacted, presumably by AT&T) to talk to the engineers there, but I don't have much hope.

 

I have a couple of questions...

 

1) Is there a new AT&T employee to monitor these forums (community manager?) since Jami quit May 1?

2) Does this occur if you root your phone and install Android 4.2.2? Previous postings claimed it did and did not fix the issue. Gizmodo just had an article saying S3 would be getting 4.2.2 Real Soon Now.

3) Does this occur with Galaxy S4?

 

If the S4 works fine, then I will attempt to get the "retention specialist" mentioned earlier to replace my S3's with S4's. The previous posting mentioned getting a $900 credit due to this issue. Since I have been reporting it a long time (check the support records for my number), I may be able to get them to do a deal for a pair of S4's.

 

In the meantime, I assume there is still no fix.

I am late to this thread, having just upgraded to the Galaxy S3 this month. However, I have been reporting this exact issue for a long time, since my previous phone, a Motorola Atrix 2, had the same problem. I was always told (besides replacing the SIM card and powering off/on) that it was because my house was between two cell towers and it was fighting over which to connect to. AT&T even gave me a MicroCell to fix this, but I eventually disconnected it because it did not help.

 

I opened a ticket yesterday, and was told it would be resolved Friday (6/28). I assume that there is no resolution yet, from the postings in this thread.

 

I tried the trick to create another APN for wap.cingular, but this is only a short-term workaround as now my data speeds drop to almost "dial-up" levels. I have not tried the *#2263# workaround as it also will drop my speed to almost nothing.

 

I did try the *#197328640# trick to unlock the phone, but that generates an error and does not unlock.

 

I am about to call the number mentioned in a thread at forums.androidcentral.com (also mentioned in this thread, but later redacted, presumably by AT&T) to talk to the engineers there, but I don't have much hope.

 

I have a couple of questions...

 

1) Is there a new AT&T employee to monitor these forums (community manager?) since Jami quit May 1?

2) Does this occur if you root your phone and install Android 4.2.2? Previous postings claimed it did and did not fix the issue. Gizmodo just had an article saying S3 would be getting 4.2.2 Real Soon Now.

3) Does this occur with Galaxy S4?

 

If the S4 works fine, then I will attempt to get the "retention specialist" mentioned earlier to replace my S3's with S4's. The previous posting mentioned getting a $900 credit due to this issue. Since I have been reporting it a long time (check the support records for my number), I may be able to get them to do a deal for a pair of S4's.

 

In the meantime, I assume there is still no fix.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

364 of 499 (2,468 Views)
0
(0)
  • Rate this reply
View profile
Jun 26, 2013 6:23:22 AM
0
(0)
Mentor

LogicSmith wrote:

I am late to this thread, having just upgraded to the Galaxy S3 this month. However, I have been reporting this exact issue for a long time, since my previous phone, a Motorola Atrix 2, had the same problem. I was always told (besides replacing the SIM card and powering off/on) that it was because my house was between two cell towers and it was fighting over which to connect to. AT&T even gave me a MicroCell to fix this, but I eventually disconnected it because it did not help.

 

I opened a ticket yesterday, and was told it would be resolved Friday (6/28). I assume that there is no resolution yet, from the postings in this thread.

 

I tried the trick to create another APN for wap.cingular, but this is only a short-term workaround as now my data speeds drop to almost "dial-up" levels. I have not tried the *#2263# workaround as it also will drop my speed to almost nothing.

 

I did try the *#197328640# trick to unlock the phone, but that generates an error and does not unlock.

 

I am about to call the number mentioned in a thread at forums.androidcentral.com (also mentioned in this thread, but later redacted, presumably by AT&T) to talk to the engineers there, but I don't have much hope.

 

I have a couple of questions...

 

1) Is there a new AT&T employee to monitor these forums (community manager?) since Jami quit May 1?

2) Does this occur if you root your phone and install Android 4.2.2? Previous postings claimed it did and did not fix the issue. Gizmodo just had an article saying S3 would be getting 4.2.2 Real Soon Now.

3) Does this occur with Galaxy S4?

 

If the S4 works fine, then I will attempt to get the "retention specialist" mentioned earlier to replace my S3's with S4's. The previous posting mentioned getting a $900 credit due to this issue. Since I have been reporting it a long time (check the support records for my number), I may be able to get them to do a deal for a pair of S4's.

 

In the meantime, I assume there is still no fix.


Like you, the APN fix didn't work for me either, only the *#2263# worked for me but like you mention, you will not be on LTE. It will however allow you to not miss calls and sms messages. I demanded AT&T remedy this for me in a two hour call with them. Talk about torture! The final resolution was a new S4 and I have not had any problems with this phone. My wife also has a new S4 from AT&T with no issues. I also hear that 4.2.2 is coming for the S3 but can't guaranty if it cures this issue or noton this phone. The member (M A S E) who posted the work-around has told me that he went to a 4.2.2 rom and it completely cured the problem for him. 

 

So to sum up, your options appear to be to use the work around until July when 4.2.2 comes out for your S3 and see if the new OS cures the problem or deal with AT&T and get an S4 or HTC One, etc.  I know how you feel, either way it will be a work for you and I put it off for months living under the downgraded speeds until I decided to switch my S3 back to LTE hoping that AT&T might have fixed htis. When it yet again failed, I had had enough and made the long, very heated call to them. 

 

Best of luck to you!


LogicSmith wrote:

I am late to this thread, having just upgraded to the Galaxy S3 this month. However, I have been reporting this exact issue for a long time, since my previous phone, a Motorola Atrix 2, had the same problem. I was always told (besides replacing the SIM card and powering off/on) that it was because my house was between two cell towers and it was fighting over which to connect to. AT&T even gave me a MicroCell to fix this, but I eventually disconnected it because it did not help.

 

I opened a ticket yesterday, and was told it would be resolved Friday (6/28). I assume that there is no resolution yet, from the postings in this thread.

 

I tried the trick to create another APN for wap.cingular, but this is only a short-term workaround as now my data speeds drop to almost "dial-up" levels. I have not tried the *#2263# workaround as it also will drop my speed to almost nothing.

 

I did try the *#197328640# trick to unlock the phone, but that generates an error and does not unlock.

 

I am about to call the number mentioned in a thread at forums.androidcentral.com (also mentioned in this thread, but later redacted, presumably by AT&T) to talk to the engineers there, but I don't have much hope.

 

I have a couple of questions...

 

1) Is there a new AT&T employee to monitor these forums (community manager?) since Jami quit May 1?

2) Does this occur if you root your phone and install Android 4.2.2? Previous postings claimed it did and did not fix the issue. Gizmodo just had an article saying S3 would be getting 4.2.2 Real Soon Now.

3) Does this occur with Galaxy S4?

 

If the S4 works fine, then I will attempt to get the "retention specialist" mentioned earlier to replace my S3's with S4's. The previous posting mentioned getting a $900 credit due to this issue. Since I have been reporting it a long time (check the support records for my number), I may be able to get them to do a deal for a pair of S4's.

 

In the meantime, I assume there is still no fix.


Like you, the APN fix didn't work for me either, only the *#2263# worked for me but like you mention, you will not be on LTE. It will however allow you to not miss calls and sms messages. I demanded AT&T remedy this for me in a two hour call with them. Talk about torture! The final resolution was a new S4 and I have not had any problems with this phone. My wife also has a new S4 from AT&T with no issues. I also hear that 4.2.2 is coming for the S3 but can't guaranty if it cures this issue or noton this phone. The member (M A S E) who posted the work-around has told me that he went to a 4.2.2 rom and it completely cured the problem for him. 

 

So to sum up, your options appear to be to use the work around until July when 4.2.2 comes out for your S3 and see if the new OS cures the problem or deal with AT&T and get an S4 or HTC One, etc.  I know how you feel, either way it will be a work for you and I put it off for months living under the downgraded speeds until I decided to switch my S3 back to LTE hoping that AT&T might have fixed htis. When it yet again failed, I had had enough and made the long, very heated call to them. 

 

Best of luck to you!

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

365 of 499 (2,464 Views)
0
(0)
  • Rate this reply
View profile
Jun 26, 2013 8:34:20 AM
0
(0)
Scholar
MN-Android, are you sure that 4.2.2 is coming out next month? Samsung hasn't even finished it for their own International (unlocked) GS3s, and AT&T will surely take longer than a month to "test" the software (as they have always done in the past).
MN-Android, are you sure that 4.2.2 is coming out next month? Samsung hasn't even finished it for their own International (unlocked) GS3s, and AT&T will surely take longer than a month to "test" the software (as they have always done in the past).
Sent from my Galaxy S 3 (i747)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

366 of 499 (2,450 Views)
0
(0)
  • Rate this reply
View profile
Jun 26, 2013 8:55:31 AM
0
(0)
Mentor

Was going on previous info and another search shows that it has been delayed. Looks like this narrows the options even more. 

 

Forum chatter

Was going on previous info and another search shows that it has been delayed. Looks like this narrows the options even more. 

 

Forum chatter

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

367 of 499 (2,448 Views)
0
(0)
  • Rate this reply
View profile
Jun 26, 2013 9:52:35 AM
0
(0)
Mentor

Apparently 4.2.2 has been "leaked", but Cyanogen Mod has it now (dated 6/24, I think). I wonder if it's worth rooting and installing this version, or should I try to convince AT&T to give me free upgrades to S4?

 

The official word on many sites says July or August for the official release.

Apparently 4.2.2 has been "leaked", but Cyanogen Mod has it now (dated 6/24, I think). I wonder if it's worth rooting and installing this version, or should I try to convince AT&T to give me free upgrades to S4?

 

The official word on many sites says July or August for the official release.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

368 of 499 (2,447 Views)
0
(0)
  • Rate this reply
View profile
Jun 26, 2013 10:41:30 AM
0
(0)
Scholar

Guys, 

i am flat out telling you. 

ya'll just waisting your time. ATT will NEVER EVER fix this as this issue resolved in 4.2.2

they will not push new specific update for your current version nor they will ever agree to say they have an issue. 

this site is managed by a 3rd party company that have zero tech knowledge or any power at ATT to change anything. 

 

so either root your phone and get rid of that ATT bloatware to your ROM (which is step number one with ANY phone i get from ATT) and put 4.2.2 from xda-developers site. 

or go with Cyanogen (PS - CM 10.1 works flawlessly on this device). 

 

just check xda site. 

get rid of that awefull really immature of an attempt to customize an OS made by ATT. 

or just get the S4 (like me and the genterlman before). 

 

stop waisting your time openning tickets with AA, they clearly do not value our time. why should we value theirs...

just move on and do ur own thing. 

good luck.

Guys, 

i am flat out telling you. 

ya'll just waisting your time. ATT will NEVER EVER fix this as this issue resolved in 4.2.2

they will not push new specific update for your current version nor they will ever agree to say they have an issue. 

this site is managed by a 3rd party company that have zero tech knowledge or any power at ATT to change anything. 

 

so either root your phone and get rid of that ATT bloatware to your ROM (which is step number one with ANY phone i get from ATT) and put 4.2.2 from xda-developers site. 

or go with Cyanogen (PS - CM 10.1 works flawlessly on this device). 

 

just check xda site. 

get rid of that awefull really immature of an attempt to customize an OS made by ATT. 

or just get the S4 (like me and the genterlman before). 

 

stop waisting your time openning tickets with AA, they clearly do not value our time. why should we value theirs...

just move on and do ur own thing. 

good luck.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

369 of 499 (2,438 Views)
0
(0)
  • Rate this reply
View profile
Jun 26, 2013 1:21:06 PM
0
(0)
Mentor

The Wife says rooting the phone voids the warranty. True? Maybe getting them to upgrade us to S4 is best idea.

The Wife says rooting the phone voids the warranty. True? Maybe getting them to upgrade us to S4 is best idea.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

370 of 499 (2,421 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Jun 26, 2013 2:12:05 PM
0
(0)
Scholar
Your wife is correct. if you do not know what you are dying when rooting you void the warranty. There are ways to root without having the device recognize u rooted it. But u need to know what u r doing. I can't stand a device that is not rooted (except nexus series which are pure Google without the carrier f ing the os...
Your wife is correct. if you do not know what you are dying when rooting you void the warranty. There are ways to root without having the device recognize u rooted it. But u need to know what u r doing. I can't stand a device that is not rooted (except nexus series which are pure Google without the carrier f ing the os...

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

371 of 499 (2,410 Views)
0
(0)
  • Rate this reply
View profile
Jun 27, 2013 6:46:55 AM
0
(0)
Mentor

I got a marketing letter from AT&T yesterday, purporting to be from the Vice President of AT&T Missouri/Kansas, touting their 4G LTE network. It included an email address for this person. So, having no fear of bypassing the chain of command, I composed a nice (large) email telling her I could not use their LTE network due to this issue, and having to fool my phone to use the 3G network in order to reliably get voice calls. I included all the details, including the location of this message thread, workarounds, trouble ticket number,  and what I would consider an acceptable solution.

 

I will post any response I get here.

 

I got a marketing letter from AT&T yesterday, purporting to be from the Vice President of AT&T Missouri/Kansas, touting their 4G LTE network. It included an email address for this person. So, having no fear of bypassing the chain of command, I composed a nice (large) email telling her I could not use their LTE network due to this issue, and having to fool my phone to use the 3G network in order to reliably get voice calls. I included all the details, including the location of this message thread, workarounds, trouble ticket number,  and what I would consider an acceptable solution.

 

I will post any response I get here.

 

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

372 of 499 (2,372 Views)
0
(0)
  • Rate this reply
View profile
Jun 30, 2013 11:20:44 AM
0
(0)
Contributor
Solution!!! Use Google Voice (u need a gmail account) to manage your voicemails!!!! Once I did this, No More missed calls!!!!!!!!! AT&T hasn't learned to fix the problem themselves, unfortunately.
Solution!!! Use Google Voice (u need a gmail account) to manage your voicemails!!!! Once I did this, No More missed calls!!!!!!!!! AT&T hasn't learned to fix the problem themselves, unfortunately.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

373 of 499 (2,279 Views)
0
(0)
  • Rate this reply
View profile
Jun 30, 2013 1:47:43 PM
0
(0)
Mentor

How exactly does using Google Voice make the voice calls ring on the phone? I'm not having a problem with voicemails (other than late delivery notice) - I'm having a problem with the calls going to the phone.

 

So far no response from the VP. Support is balking at giving me S4's. I guess I'll have to speak with a retention specialist after all. Oh, and they seem to have lost any tech support records from when I reported this problem with my Atrix 2 over a year ago.

 

How exactly does using Google Voice make the voice calls ring on the phone? I'm not having a problem with voicemails (other than late delivery notice) - I'm having a problem with the calls going to the phone.

 

So far no response from the VP. Support is balking at giving me S4's. I guess I'll have to speak with a retention specialist after all. Oh, and they seem to have lost any tech support records from when I reported this problem with my Atrix 2 over a year ago.

 

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

374 of 499 (2,270 Views)
0
(0)
  • Rate this reply
View profile
Jul 3, 2013 8:11:18 AM
0
(0)
Community Support

Everyone having issues, please send us a Private Message with your full name, account number, cell number, phone's IMEI, contact information, the exact details of the issue, and the best time you can be reached. 

 

We'll do our best to assist! 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Everyone having issues, please send us a Private Message with your full name, account number, cell number, phone's IMEI, contact information, the exact details of the issue, and the best time you can be reached. 

 

We'll do our best to assist! 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

375 of 499 (2,161 Views)
0
(0)
  • Rate this reply
View profile
Jul 3, 2013 9:17:02 AM
0
(0)
Mentor

ATTJulieCS, if you had been following this thread, you'd know that the solution currently marked as "accepted" does nothing at all, and there is actually no "solution" at all to this problem currently. There is a work-around, where by you can completely disable LTE, but that is not a solution for people who feel they are paying specifically for LTE on an LTE phone in an LTE market. There is apparently also more involved work-arounds, which involve rooting your phone and installing non-AT&T ROMs, which don't contain this problem, but again, this is hardly a solution for the average joe.

 

ATTJulieCS, if you had been following this thread, you'd know that the solution currently marked as "accepted" does nothing at all, and there is actually no "solution" at all to this problem currently. There is a work-around, where by you can completely disable LTE, but that is not a solution for people who feel they are paying specifically for LTE on an LTE phone in an LTE market. There is apparently also more involved work-arounds, which involve rooting your phone and installing non-AT&T ROMs, which don't contain this problem, but again, this is hardly a solution for the average joe.

 

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

376 of 499 (2,142 Views)
0
(0)
  • Rate this reply
View profile
Jul 3, 2013 9:24:41 AM
0
(0)
Mentor

The workaround to revert the phone to 3G apparently does not persist past a reboot, and has its own problems - disconnects and reconnects all the time, and data rate is as bad as the old "dialup" speed.

 

Looks like only way to fix is A) Update this phone to Android 4.1.2 - all other carriers have done this, or B) give us a phone that works, like the Galaxy S4.

 

I sent you my contact info, and open support ticket number, so hopefully you can expedite this. Support has promised to call me back twice but has not. Latest support rep promised to call me back next Monday, so we'll see. After that I'll be speaking to a retention specialist, who seems to be the only ones authorized to send out S4's (new, not refurbished).

 

The workaround to revert the phone to 3G apparently does not persist past a reboot, and has its own problems - disconnects and reconnects all the time, and data rate is as bad as the old "dialup" speed.

 

Looks like only way to fix is A) Update this phone to Android 4.1.2 - all other carriers have done this, or B) give us a phone that works, like the Galaxy S4.

 

I sent you my contact info, and open support ticket number, so hopefully you can expedite this. Support has promised to call me back twice but has not. Latest support rep promised to call me back next Monday, so we'll see. After that I'll be speaking to a retention specialist, who seems to be the only ones authorized to send out S4's (new, not refurbished).

 

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

377 of 499 (2,141 Views)
0
(0)
  • Rate this reply
View profile
Jul 3, 2013 2:06:27 PM
0
(0)
Community Support

Hi LogicSmith,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hi LogicSmith,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

378 of 499 (2,113 Views)
0
(0)
  • Rate this reply
View profile
Jul 3, 2013 4:14:01 PM
0
(0)
Contributor

For all of those who have this problem with your samsung smartphone. what happens is that samsung has an auto reject list function on their smartphones which automatically blocks some contacts to which you deny calls from. This function is activated by defaul, but you can always go to the phone icon on your SG. Then hit the "MENU" key and scroll down to the "CALL SETTINGS" then go to "CALL REJECTION" and set "AUTO REJECT MODE" to OFF. You can always check your auto reject list.

 

Hope this works for all of you. 

For all of those who have this problem with your samsung smartphone. what happens is that samsung has an auto reject list function on their smartphones which automatically blocks some contacts to which you deny calls from. This function is activated by defaul, but you can always go to the phone icon on your SG. Then hit the "MENU" key and scroll down to the "CALL SETTINGS" then go to "CALL REJECTION" and set "AUTO REJECT MODE" to OFF. You can always check your auto reject list.

 

Hope this works for all of you. 

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

379 of 499 (2,093 Views)
0
(0)
  • Rate this reply
View profile
Jul 3, 2013 5:12:51 PM
0
(0)
Mentor

Interesting...never knew this setting existed. I have turned it off, will see if calls now get through.

 

However, on all of the calls that get rejected (that I know about), the same caller rings through sometimes, so if this is the cause, it's sporadic in which callers it rejects.

 

Interesting...never knew this setting existed. I have turned it off, will see if calls now get through.

 

However, on all of the calls that get rejected (that I know about), the same caller rings through sometimes, so if this is the cause, it's sporadic in which callers it rejects.

 

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

380 of 499 (2,089 Views)
0
(0)
  • Rate this reply
View profile
Jul 4, 2013 11:21:47 AM
0
(0)
Contributor

Hi,
Does this mean that having wireless "on" is ok and impacting the phone call reception?
Thx,

riedelox

Hi,
Does this mean that having wireless "on" is ok and impacting the phone call reception?
Thx,

riedelox

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

381 of 499 (2,060 Views)
0
(0)
  • Rate this reply
View profile
Jul 8, 2013 8:17:19 AM
0
(0)
Mentor

I have not noticed a difference in missing calls whether Wifi is on or off. What I have noticed is that having Wifi on really shortens battery life. So now I only turn it on for a short time at home daily to see if I have new app updates available.

I have not noticed a difference in missing calls whether Wifi is on or off. What I have noticed is that having Wifi on really shortens battery life. So now I only turn it on for a short time at home daily to see if I have new app updates available.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

382 of 499 (1,942 Views)
0
(0)
  • Rate this reply
View profile
Jul 8, 2013 1:11:04 PM
0
(0)
Contributor
Had same prob but sorted as phone had added some numbers to a barred number list !! Turned it off and all ok ! Not the easiest to find but if u still have prob it may b this go to settings -accessibility - call answering/ending - next u need to go back using arrow in top left of screen- scroll down select additional settings - call barring- call barring - voice call !! Hope this works took me ages to find with a bit of luck !!
Had same prob but sorted as phone had added some numbers to a barred number list !! Turned it off and all ok ! Not the easiest to find but if u still have prob it may b this go to settings -accessibility - call answering/ending - next u need to go back using arrow in top left of screen- scroll down select additional settings - call barring- call barring - voice call !! Hope this works took me ages to find with a bit of luck !!

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

383 of 499 (1,926 Views)
0
(0)
  • Rate this reply
View profile
Jul 15, 2013 1:37:40 PM
0
(0)
Explorer
 

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

384 of 499 (1,625 Views)
0
(0)
  • Rate this reply
View profile
Jul 25, 2013 3:53:01 PM
0
(0)
Explorer
Edited by jt1019 on Jul 25, 2013 at 4:16:59 PM

I've been dealing with this issue for about a year now. I, however, have noticed it more with my text messaging, as I don't make or get very many calls anymore. It followed me from my Galaxy S2 Skyrocket to the refurbished Galaxy S3 that they finally upgraded me to. I recently had them change my phone number, but that didn't seem to work either. I've been through just about every level of tech support, and so far none of them have helped me. I didn't read through all of the pages in this thread, but I did see something mentioned that the issue was fixed in the 4.2.2 update. Does that mean that the S4 doesn't have this problem? 

I've been dealing with this issue for about a year now. I, however, have noticed it more with my text messaging, as I don't make or get very many calls anymore. It followed me from my Galaxy S2 Skyrocket to the refurbished Galaxy S3 that they finally upgraded me to. I recently had them change my phone number, but that didn't seem to work either. I've been through just about every level of tech support, and so far none of them have helped me. I didn't read through all of the pages in this thread, but I did see something mentioned that the issue was fixed in the 4.2.2 update. Does that mean that the S4 doesn't have this problem? 

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]
385 of 499 (1,245 Views)
0
(0)
  • Rate this reply
View profile
Jul 26, 2013 5:03:17 AM
0
(0)
Mentor

I demanded and received a new S4 from AT&T retention and have had the phone for months now without any issues of any kind. 

I demanded and received a new S4 from AT&T retention and have had the phone for months now without any issues of any kind. 

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

386 of 499 (1,196 Views)
0
(0)
  • Rate this reply
View profile
Jul 27, 2013 12:39:49 PM
0
(0)
Explorer
In May, I was comtacted by AT&T in response to my formal complaint to the FCC, telling me that they were going to switch to voice over LTE in June, which would "fix" this issue. It is now almost August. On July 3rd, ATTjulieCS asked us to private message her with our issues. I did, and was messaged back that a manager would be contacting me shortly. An email did arrive later that day saying I would be I would be contacted in 3 business days. It is now almost August, no contact yet. A few get lucky and catch the right person on the right day, and get large refunds or a new s4, the rest are shown just how valuable we are to AT&T. There is no solution to this problem, only the work around, and that was given to us by a user, NOT AT&T. I just checked the other day if I coild upgrade to the S4, and was told only at a discounted rate, not free.

Sorry, I know I'm not offering any solutions here. Just had to say it to someone besides an uncaring AT&T rep.
In May, I was comtacted by AT&T in response to my formal complaint to the FCC, telling me that they were going to switch to voice over LTE in June, which would "fix" this issue. It is now almost August. On July 3rd, ATTjulieCS asked us to private message her with our issues. I did, and was messaged back that a manager would be contacting me shortly. An email did arrive later that day saying I would be I would be contacted in 3 business days. It is now almost August, no contact yet. A few get lucky and catch the right person on the right day, and get large refunds or a new s4, the rest are shown just how valuable we are to AT&T. There is no solution to this problem, only the work around, and that was given to us by a user, NOT AT&T. I just checked the other day if I coild upgrade to the S4, and was told only at a discounted rate, not free.

Sorry, I know I'm not offering any solutions here. Just had to say it to someone besides an uncaring AT&T rep.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

387 of 499 (1,141 Views)
0
(0)
  • Rate this reply
View profile
Jul 28, 2013 10:49:24 AM
0
(0)
Tutor

I just got a new S4 in June and it does have this problem. Missed calls do not show up in the call log and if they dont leave a voice mail you never know they called.

I just got a new S4 in June and it does have this problem. Missed calls do not show up in the call log and if they dont leave a voice mail you never know they called.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

388 of 499 (1,094 Views)
0
(0)
  • Rate this reply
View profile
Jul 28, 2013 6:38:32 PM
0
(0)
Mentor

Yeah, they finally replaced our S3's with S4's and almost immediately found the S4 also has problems receiving calls. In my case, I checked to make sure the call blocking was disabled, the call forwarding was disabled, and that calls would ring the handset if the handset was in the middle of another call. I talked with the engineering group that was able to check my call history and they had no explanation either. Right now, best guess is that it's the 4G LTE towers themselves. So I'll call support back this week and have them reopen my ticket.

 

In the meantime, it looks like the S4 solved all my other issues, particularly the battery life. I can go all day with wifi and GPS enabled and still have more than 75% power left. And all messages, including those with photos attached, seem to come through immediately.

Yeah, they finally replaced our S3's with S4's and almost immediately found the S4 also has problems receiving calls. In my case, I checked to make sure the call blocking was disabled, the call forwarding was disabled, and that calls would ring the handset if the handset was in the middle of another call. I talked with the engineering group that was able to check my call history and they had no explanation either. Right now, best guess is that it's the 4G LTE towers themselves. So I'll call support back this week and have them reopen my ticket.

 

In the meantime, it looks like the S4 solved all my other issues, particularly the battery life. I can go all day with wifi and GPS enabled and still have more than 75% power left. And all messages, including those with photos attached, seem to come through immediately.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

389 of 499 (1,076 Views)
0
(0)
  • Rate this reply
View profile
Jul 29, 2013 12:52:44 AM
0
(0)
Explorer

Well, I talked to an AT&T tech support rep today, and she said that it's a known issue for Samsung devices after checking with a Samsung rep. They're apparently working on a patch to fix it, but it's taking forever to actually complete for whatever reason. She told me that I could use an upgrade on my account, trade in my S3 for the $100 off deal they're running, and then credit my account the other $100.

Well, I talked to an AT&T tech support rep today, and she said that it's a known issue for Samsung devices after checking with a Samsung rep. They're apparently working on a patch to fix it, but it's taking forever to actually complete for whatever reason. She told me that I could use an upgrade on my account, trade in my S3 for the $100 off deal they're running, and then credit my account the other $100.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

390 of 499 (1,059 Views)
Share this post
Share this post