Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I just received a call from AT&T in response to my FCC complaint. The lady who called seemed unfamiliar with our problem herself, but stated she checked with the technicians and was told by them that in June, AT&T will switch to voice over LTE, eliminating the circuit switch fallback, which is the cause of all this. She also credited my account $100. This is at least a major step toward fixing the problem, so again we wait and hope, but at least there is some hope!
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Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Great going. Got to keep leaning on them. So long as they continue to lose revenue in the form of billing reductions, they'll be 'incentivized' to do the right thing. 

Message 347 of 499 (2,857 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Has anybody switched their band selection back to automatic to see if the issue has been resolved in your area(s)? I did this on Saturday 5/18 and no problems so far but I once went 5 days and prematurely thought it was fixed only to have yet another failure of calls and sms. 

Message 348 of 499 (2,450 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

i personally gave up a long long long time ago. 

ATT support was the worst i ever recieved and after more then 150 phone calls explaining the issue again and again and again only to be asked to replace my sim/phone/toaster/fridge/dog i decided to just go ahead put another ROM on my phone. 

now im on JellyBean 4.2.2 latest from google. 

works flawlesly with zero issues on all bands. 

 

like i said from day one.... 

this is ATT lack of knowledge when they custemize google OS to have their LOGO apear and on the same note break the entire OS. 

 

keep viewing this thread is a complete waist of time, att does NOT listen to any of us. 

Message 349 of 499 (2,450 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

It's absolutely not a waste of time... 

Even if AT&T isn't reading this, numerous people have been helped by it. 

Keep complaining-and keep posting the results and workarounds..... Smiley Happy

Message 350 of 499 (2,428 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Which rom did you go with? What was your install procedure? Wipe, stock, then to rom?


m.a.s.e wrote:

i personally gave up a long long long time ago. 

ATT support was the worst i ever recieved and after more then 150 phone calls explaining the issue again and again and again only to be asked to replace my sim/phone/toaster/fridge/dog i decided to just go ahead put another ROM on my phone. 

now im on JellyBean 4.2.2 latest from google. 

works flawlesly with zero issues on all bands. 

 

like i said from day one.... 

this is ATT lack of knowledge when they custemize google OS to have their LOGO apear and on the same note break the entire OS. 

 

keep viewing this thread is a complete waist of time, att does NOT listen to any of us. 


 

Message 351 of 499 (2,414 Views)
Highlighted
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Cm10.1 based aosp
Jb4.2.2 zero issues
Highly customized
http://forum.xda-developers.com/showthread.php?t=1971952
[ROM]HellFire™ 2.1 [4.2.2/CM10.1] UPDATED 5/12!!
Message 352 of 499 (2,410 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Curious as to why JB 4.2.2 fixes this?
From other posts I got the impression that the "circuit switch fallback" issue was with the 4G LTE/cell towers. Does JB 4.2.2 handle this better so that it gets around the problem?
Message 353 of 499 (2,134 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

The issue here is att own Rom for jb. Their bloatware messed up the Rom and the lte. Switching to other Rom jb4.2.2 fixed that cause art hadn't touched that Rom....
Message 354 of 499 (2,124 Views)
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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

Why does my wife's new AT&T Note II and a neighbors AT&T SG4 not have this issue? They are both running 4.2.2 ? Do these phones design cure the issue or does 4.2.2? Or has AT&T redesigned their rom?

Message 355 of 499 (2,117 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Fixed on 4.2.2
Message 356 of 499 (2,112 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

After a 2 hour phone call with AT&T with front line reps then  with the retention  dept. they are sending me an SG4, running 4.2.2. I hope this is the end of this issue for me. One of the most frustrating phone calls I have ever had to endure! Reps, supervisors, retention, their supervisors, crazy!

 

 

Message 357 of 499 (2,104 Views)
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I had the same issue but now it is gone after I upgraded to 4.2.2.
Message 358 of 499 (2,034 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Hi,

 

I am having this same issue on S3 with AT&T and I live in Tennessee. I do not even see the calls coming in and then after the calls come in they get put on block some how right after and then I have a hard time with calling them back. I can receive text messages fine and check my emails fine. I am stressed out about the fact I cannot receive calls. My doctor had to call the home phone due to the fact he could not reach me on my cell phone. I was relieved he had my home phone but that is not the only important call I've missed.

 

What should I do? My friend in Florida is having the same problem with her S3.

 

Thanks

Message 359 of 499 (1,640 Views)
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Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?


theskyisnotalwaysblue wrote:

Hi,

 

I am having this same issue on S3 with AT&T and I live in Tennessee. I do not even see the calls coming in and then after the calls come in they get put on block some how right after and then I have a hard time with calling them back. I can receive text messages fine and check my emails fine. I am stressed out about the fact I cannot receive calls. My doctor had to call the home phone due to the fact he could not reach me on my cell phone. I was relieved he had my home phone but that is not the only important call I've missed.

 

What should I do? My friend in Florida is having the same problem with her S3.

 

Thanks


As far as having a phone that can receive calls, you can do the work around outlined by M A S E in earlier pages of this thread. When I did this and dropped down to HSPA vs LTE, the phone never failed but that is hardly a suitable fix over AT&T addressing and fixing it. As far as what you an do with AT&T, I wish you good luck. They will have you look at and verify every setting on the phone, send you to your nearest AT&T store for a new sim card and then finally exchange your phone for a refurbished one. None of this will cure ths issue and you will have to start completely over with explaining the issue with each new call to AT&T. The front line techs know nothing of this ongoing LTE issue but deeper levels of tech support do but they too can offer no remedy. 

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