08-09-2012 5:15 PM
I just got a Samsung S3 a week ago. I have received calls and texts on it, but it appears that I am missing calls. Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call. Today, the same thing happened again with two calls, and neither appeared in my missed call log. They sent a text and it didn't appear until about 20 minutes after it was sent.
I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage." In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring. I have a normal amount of bars on my phone.
During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.
Does anybody have any recommendations for solving this?
Solved by: Go to Solution.
04-19-2013 9:38 PM
04-20-2013 5:30 AM
There are remedies listed earlier on in the thread. Another simple option is to turn off WiFi.
All of these are workarounds, and in no way relieves AT&T of their responsibility to fix the issue.
04-20-2013 9:35 AM
04-20-2013 9:37 AM
04-24-2013 6:58 AM
I dont have any issue currently. Atleast, from last month. What I did was, I used to disable my mobile data when connected to wifi. When I am outside with no wifi connection I used to enable my mobile data and it used to work perfectly. I know its a pain. But lately I was on an online chat with ATT and they saw this problem and gave a case # like everyone else. Somehow, now I dont have even go through this extra work. ATT just fixed it I guess. Atleast for the place where I live.
So, another option is totally disable 4GLTE and use it on 3G by using wap or by what m.a.s.e had suggested earlier in earlier posts.
04-24-2013 9:03 PM
hey guys. ya very intimitent issue with me also. i had the HTC Vivid after replacement same problem.....now galaxy S III same problem...back when i had the vivid about a month ago they told me its a problem with there backhaul provider. what should i do? anybody have any recent solutions im in Minneapolis area. which we got the LTE but it bounces back and fourth from 4G to 4G LTE it did on the vivid. anybody know how to see it on the S3? Thanks.
04-25-2013 5:00 PM
04-26-2013 8:35 AM
Hi, my wife and I just joined AT&T about 3 weeks ago. I got the Samsung Galaxy Note 2 and my wife got the S3. To date, neither of us have had this issue. We live in Connecticut and I travel to NY (Grand Central Terminal) and I don't have this issue here. I'm wondering if it's area related.
05-01-2013 11:32 AM - last edited on 05-01-2013 12:00 PM by Phil-101
On the phone w/Debra at AT&T support. I am physically in Pullman, WA. Voice mail was received 3 hours. No indicatation that phone call was missed. Nothing on the log. Phone never rang. Was having the problem in February, but has been working (as much as I can know its working) since 2/22. Rep wanted to replace my phone, and I said, "Why?". She said it's my phone. I read her various posts on this log, tried to give her the URL of this log, and she still insisted that it was my phone, not the network. Case [edited for privacy]. Resolution on 5/6 in the morning.
05-03-2013 10:58 AM
AT&T called. Told them that the issue hasn't happened since 5/1, at least that I know. Explained (yet, again), that I don't know if the issue still exists since I can only know if someone leaves a voice mail. Rep said that he wanted to turn off the LTE. I said 'no'. I have a network monitor and when I receive or place a call, the nettwork switches from 4G to 3G. Rep said that they have had reports that LTE is causing the problem. I'm paying for LTE. If AT&T wants to change my rate, I'm happy to change my features.
05-04-2013 7:03 AM
That was exactly our method of attack.
We contended that we were paying for specific services and functionality. If they couldn't provide that as stared in the contract, they were not holding up their end, rendering the contract as broken from their side.
We asked for, and received, compensatory adjustments.
05-07-2013 2:20 AM
not even a week ago i purchased a Samsung Galaxy s4 and at first i didnt have any problems at all. since yesterday all my calls have been going straight to voice main and ive checked all my settings. this is very weird...i kept hearing that andriod 4.2 would fix it yet im having the problem.
05-11-2013 5:59 PM
4.2.2 should have fixed it, but I guess not.
Follow the methods earlier in the thread, get on the phone to AT&T, and start a ticket....