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Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

j5k
Teacher

Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I just got a Samsung S3 a week ago.  I have received calls and texts on it, but it appears that I am missing calls.  Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call.  Today, the same thing happened again with two calls, and neither appeared in my missed call log.  They sent a text and it didn't appear until about 20 minutes after it was sent.

 

I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage."  In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring.  I have a normal amount of bars on my phone.

 

During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.

 

Does anybody have any recommendations for solving this?

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Message 1 of 499

Accepted Solutions
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Guys,

 

I got this issue fixed. You dont have to remove the battery or even restart your phone for that matter. This problem occurs mainly because of 4G LTE. I dont know if its the phone or the service. So, I have found an alternative.

 

What you need to do is add a new APN and run your device on 3G so that you can still get calls and browse until att or samsung fixes this issue. You can either use 4G toggle which you can download from google play to toggle between 3g and 4g. Or you can add as I have said above the new APN. Please go to Settings -> More settings -> Mobile Networks ->Access point names-> (+ new APN) . Give the Name of your choice but the APN should be defined as wap.cingular and finally save it. Change the existing apn to your newly created apn. Go to you home menu and you will see the 4G is used insted 4G LTE. You can even check your speed by using speed test.

 

Actually now I even have fewer dropped calls and I get the calls as soon as they call it. 

Please watch the below url: http://www.youtube.com/watch?feature=player_embedded&v=TqXFd5aJcuY or read this link : http://forums.androidcentral.com/t-galaxy-s-iii/243505-jelly-bean-4-1-1-phone-calls-bug.html

 

 

 

<CM EDIT:

 

We are researching this but I have marked jan_raghavan's suggestion as an Accepted Solution for the time being because it's worked for a couple people. 

 

I have to note that this is NOT an AT&T solution and it will limit your capabilities on the device because you won't be on 4G but since it's helped a few of you, I want to make sure it's visible.>

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Message 57 of 499

All Replies
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

It's an AT&T issue. I have the HTC one x and have had the same issues for months now. They disabled my LTE and no issues. I however am not happy with the "resolution", but, rather than miss calls, I'll have to deal with it until they figure out how to "fix" it. Hope that helps. I've dealt with engineers, have an open case, have asked about updates and so far, nothing yet, but we are working on it they say.
Message 331 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

There are remedies listed earlier on in the thread. Another simple option is to turn off WiFi. 

All of these are workarounds, and in no way relieves AT&T of their responsibility to fix the issue. 

Message 332 of 499
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Quick question Jan,

How do you then explain that this issue happens to those of use who don't have LTE coverage then? We only have 4G and still have this problem. Unless I am just not understanding your post of course.
Message 333 of 499
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

That reply was for a post back on 17 Jan;

"Guys,

I got this issue fixed. You dont have to remove the battery or even restart your phone for that matter. This problem occurs mainly because of 4G LTE. I dont know if its the phone or the service. So, I have found an alternative."
Message 334 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

What 'alternative' did you go with? 

Message 335 of 499
Highlighted
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Hi,

 

I dont have any issue currently. Atleast, from last month. What I did was, I used to disable my mobile data when connected to wifi. When I am outside with no wifi connection I used to enable my mobile data and it used to work perfectly. I know its a pain. But lately I was on an online chat with ATT and they saw this problem and gave a case # like everyone else. Somehow, now I dont have even go through this extra work. ATT just fixed it I guess. Atleast for the place where I live. 

 

So, another option is totally disable 4GLTE and use it on 3G by using wap or by what m.a.s.e had suggested earlier in earlier posts.

 

Thanks,

Jan

Message 336 of 499
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

hey guys. ya very intimitent issue with me also. i had the HTC Vivid after replacement same problem.....now galaxy S III same problem...back when i had the vivid about a month ago they told me its a problem with there backhaul provider. what should i do? anybody have any recent solutions im in Minneapolis area. which we got the LTE but it bounces back and fourth from 4G to 4G LTE it did on the vivid. anybody know how to see it on the S3? Thanks.

Message 337 of 499
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Today I noticed several of my AT&T bloatware apps update, and under the "what's new" section, all mentioned the ability to work with JB 4.2.x. Maybe the long awaited update is on the horizon, and hopefully a fix to our problem.
Message 338 of 499
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Hi, my wife and I just joined AT&T about 3 weeks ago. I got the Samsung Galaxy Note 2 and my wife got the S3. To date, neither of us have had this issue. We live in Connecticut and I travel to NY (Grand Central Terminal) and I don't have this issue here. I'm wondering if it's area related.

Message 339 of 499
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

On the phone w/Debra at AT&T support. I am physically in Pullman, WA. Voice mail was received 3 hours. No indicatation that phone call was missed. Nothing on the log. Phone never rang. Was having the problem in February, but has been working (as much as I can know its working) since 2/22. Rep wanted to replace my phone, and I said, "Why?". She said it's my phone. I read her various posts on this log, tried to give her the URL of this log, and she still insisted that it was my phone, not the network. Case [edited for privacy]. Resolution on 5/6 in the morning.

Message 340 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Yes... 

It is an issue limited to localized areas. 

Message 341 of 499
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

AT&T called. Told them that the issue hasn't happened since 5/1, at least that I know. Explained (yet, again), that I don't know if the issue still exists since I can only know if someone leaves a voice mail. Rep said that he wanted to turn off the LTE. I said 'no'. I have a network monitor and when I receive or place a call, the nettwork switches from 4G to 3G. Rep said that they have had reports that LTE is causing the problem. I'm paying for LTE. If AT&T wants to  change my rate, I'm happy to change my features.

Message 342 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

That was exactly our method of attack. 

We contended that we were paying for specific services and functionality. If they couldn't provide that as stared in the contract, they were not holding up their end, rendering the contract as broken from their side. 

We asked for, and received, compensatory adjustments. 

Message 343 of 499
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

not even a week ago i purchased a Samsung Galaxy s4 and at first i didnt have any problems at all. since yesterday all my calls have been going straight to voice main and ive checked all my settings. this is very weird...i kept hearing that andriod 4.2 would fix it yet im having the problem.

Message 344 of 499
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

4.2.2 should have fixed it, but I guess not. 

Follow the methods earlier in the thread, get on the phone to AT&T, and start a ticket.... 

Message 345 of 499
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