08-09-2012 5:15 PM
I just got a Samsung S3 a week ago. I have received calls and texts on it, but it appears that I am missing calls. Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call. Today, the same thing happened again with two calls, and neither appeared in my missed call log. They sent a text and it didn't appear until about 20 minutes after it was sent.
I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage." In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring. I have a normal amount of bars on my phone.
During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.
Does anybody have any recommendations for solving this?
Solved by: Go to Solution.
04-05-2013 4:19 PM - edited 04-05-2013 4:20 PM
I spoke to an engineering person - one who actually acknowledged the issue, and was in process of correcting it, NOT a CSR.
As of this afternoon we went back to original settings (did a reset to be sure) and 4G LTE and WiFi and texting seem to be coexisting.
So far - so good ..... At least in our area.
Cautiously optimistic for now...
04-07-2013 9:44 AM
I love how the reps can take the time to remove messages they feel thta are hacks to a propblem we are trying to fix ,But will not take the time to let us know that there is a problem and how or when it can get fixed.
04-07-2013 10:35 AM
The refurb actually came with 4.1.1 and i made sure not to update and then one morning it had updated? Maybe I did it with my butt/pocket or maybe I had too much to drink but I did not consciencly click to update. Anyway it is a mystery to me and it is now working on 4.1.2 after the update?
04-07-2013 10:36 AM
04-07-2013 4:42 PM - edited 04-07-2013 4:43 PM
When did you get the update?
As of this moment I'm still on 4.1.1 and no updates available..
04-08-2013 6:43 AM
04-08-2013 4:31 PM
04-09-2013 3:00 PM
04-09-2013 7:15 PM
04-10-2013 10:02 AM - edited 04-10-2013 10:04 AM
Simply that calls and texts were being missed, and the only recourse was to turn off WiFi, or disable 4G LTE.
Either way, you weren't getting the services for which you were paying or getting full use of the phone and its functions.
They can 'see' the missed calls and texts. In our case, the call would go straight to VM, and the intended recipient would show neither a missed call nor a VM.
It might also have been helpful that we were a new activation, with 3 phones, and within a time frame that would have had us returning everything and going with a different carrier.
Also, we were insistent, but pleasant and polite, asking for escalation as needed.
04-10-2013 11:53 AM - edited 04-10-2013 11:57 AM
I am looking to switch from T-Mobile to AT&T....but now I'm scared to even get the SGS3.....I have similar issues with TM, but also have terible service with them...
04-10-2013 11:57 AM - edited 04-10-2013 11:58 AM
Also looking into the S4 now...too..
04-11-2013 12:25 PM
I just discovered that if I call the Galaxy S3 from another cell phone It will ring and I can receive text. But if I call the Galaxy from a land line phone it will not ring but the Galaxy goes to VM. Suggestions?
04-12-2013 4:31 AM
04-12-2013 5:18 AM