Teacher
•
1 Message
Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?
I just got a Samsung S3 a week ago. I have received calls and texts on it, but it appears that I am missing calls. Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call. Today, the same thing happened again with two calls, and neither appeared in my missed call log. They sent a text and it didn't appear until about 20 minutes after it was sent.
I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage." In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring. I have a normal amount of bars on my phone.
During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.
Does anybody have any recommendations for solving this?
contactparag
Teacher
•
23 Messages
11 years ago
Link ?
Or are you mentioning what CSR told you on phone?
0
0
contactparag
Teacher
•
23 Messages
11 years ago
This... works for sure.
But you would be downgrading from LTE.
0
0
Danvee
Mentor
•
42 Messages
11 years ago
3rd level engineering.
They're sticking with the stated time frame.
0
0
joenyc0
Explorer
•
23 Messages
11 years ago
0
0
vsr8282
Tutor
•
7 Messages
11 years ago
0
0
m.a.s.e
Scholar
•
90 Messages
11 years ago
guys,
its about time we will all finally understand.
we will not see any type of resolution from ATT.
our best bet is simply rooting our phone and removing the amature made ATT version of an OS with all their bloatware.
i did it, put JB 4.2.2 and i have zero issues since then.
sadly ATT had been nothing not even remotly close to helpfull.
their tech level is at a 2 years old.
completely useless.
waiting for my contract to end so i can run as far away from a company that know nothing but take money.
0
wenzelr
Teacher
•
11 Messages
11 years ago
Finally they mailed me a refurb and it worked (amazingly) even though they said it probably would not. I agree it sucks when you paid for new, but after months of use the refurb was in better shape than my original.
Good luck.
0
0
m.a.s.e
Scholar
•
90 Messages
11 years ago
the issue here that ATT messed up with the 4.1.1 update with their bloatware and corrupted the files that control the switch between voice and data.
if all here will update to 4.2.x or even 4.1.2 and above the issue will be resolved.
0
MN-Android
Mentor
•
38 Messages
11 years ago
I too will not sign anymore contracts with AT&T and await my expiration date. My entire family (3 accounts, family plan) is done dealing with this. After much work by me, I elevated my issue to a tech level that was aware of this issue only to be given false appeasement. They acknowledged the LTE issue, gave me a short term case number and never contacted me since. So in essence, they said, yes, we know there is a problem, might or might not get fixed, no idea when, now go away. First tier tech support still has no idea of the LTE problem if you call them so everyday, AT&T is putting people through hoops like new sim cards, refurbs, etc. Why they would want to spend all that money and annoy customers is a mystery to me. Further my wife has a personal phone and a company phone with AT&T and has no intention of remaining with them. This issue is discussed amongst all her co-workers and there is concensus that perhaps they need to go with a more reliable carrier as well. I suspect that if I called higher levels of tech support weekly and demanded some satisfaction for a device that can't do what I contracted for, eventually they might do something for me but as I am sure they are counting on, I simply do not have the time or ambition to deal with them for hours on the phone any longer.
0
vsr8282
Tutor
•
7 Messages
11 years ago
whats to do with April 8, is there any update get pushed for this bug? I don't beleive the CSR words anymore ( because very few of them has upto the mark knowledge on these devices , technology and problems) and also not why sure they don't accept and forward to right person instead of wasting lot time.
0
0