Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

If you want help you must call:

{unpublished number removed}

This will take you directly to the engineering support (Level 3).

They are the only ones who understand or will even acknowledge this issue.  ATT knows of the issue but the lower service people are unaware and will just waist your time (I have spoken with many of them).

It is called a Circuit Switch Fallback issue.

They are very aware of it at the number listed above and will at least try to help.

They are now trying to lock me out of LTE.


I agree the support at ATT is pathetic.  I have waisted so much time with this issue because of their poor communication, lack of concern and denial of the issue (at lower levels).

I am very disappointed in ATT.

 

Message 271 of 499 (4,424 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

I too am having this issue going on three years now. I work from home and it's been horrible lately. When it started I just thought it might be my phone (windows TP2) I have full signal yet my wife will say she's called and texted me several times. I wouldn't get any of my texts until I made an outgoing call. After getting a new phone last year (android captivate glide) I thought the problem might be over but it still keeps up.
Wenzelr, the number you posted was removed. Please send it to me. I need this issue to go away before I do.

Message 272 of 499 (4,277 Views)
Highlighted
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

All I can say: I am ready to switch, Any other provider but ATT now.
Tried calling ATT several times and instead of telling me the real issue, they asked me to contact Samsung!!!
FIX ASAP or you are going to lose your business BIG TIME!! and That's a FREE Advice.
Message 273 of 499 (4,173 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Also if you check this website:

http://forums.androidcentral.com/t-galaxy-s-iii/243505-jelly-bean-4-1-1-phone-calls-bug.html

there is a discussion about the exact same issue.

The telephone number is also listed there under the #2 response as a solution.

Message 274 of 499 (4,152 Views)
Voyager

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

This issue is driving me nuts!  I have done the work around and set up a wap.cingular APN, but when I'm running that I can't receive MMS (picture) texts.  Is there something I can do in the APN to make it so that I can receive pictures via text?

 

As of right now I have to choose between receiving all of my calls and not getting picture texts OR not getting all my calls and getting picture texts.  Of course I keep it so that I can get all calls, but with how many people are experiencing this issue (on ATT and other networks), you would think there would be a fix by now............

Message 275 of 499 (4,047 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Using the hashed-out phone number above, I did get an actual engineer who is going to have somebody call Monday with updates.
Thanks, wenzelr!
Message 276 of 499 (4,029 Views)
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Go back to page 3 of this forum, and almost at the bottom of the page is a workaround by m.a.s.e. It will allow you to receive pictures in texts, no emergency call problems, etc. You phone will work perfectly, just not on LTE, which we are paying for, of course. I have been running this workaround for over a month, and it has been flawless. If I remember correctly, you will have to restart your phone after entering the code, which is not listed in the instructions, but other than that, it should get you through until this is fixed, or you can get out of your contract. Smiley Wink
Message 277 of 499 (4,021 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?


Danvee wrote:
Using the hashed-out phone number above, I did get an actual engineer who is going to have somebody call Monday with updates.
Thanks, wenzelr!

Please report back and news from the engineer.

Message 278 of 499 (4,013 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I will, but, of course it's only going to apply to the S/W NJ - N/W DE area...
Message 279 of 499 (3,980 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

News today via text message is that they're working on it and 'improvements' will be in place by 4/9.
Fwiw.... :/
Message 280 of 499 (3,808 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

I have a ?, for you guys. I have been having the same problem here in Philadelphia, but I usually always  have my wife and data off unless I'm using the internet, and I still miss calls and text messages with my data and wifi off. if i do the code fix will it work with wifi and data turned off. I only get 300mb a month so i use wifi whenever possible.I have called att today and like everyone said the act like they knew nothing about this issue.[Edited to comply with Guidelines]

Message 281 of 499 (3,794 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

How do you turn your wife off? Mine does not have that option?
Can you turn the kids off?
And turn the wife on?
Message 282 of 499 (3,788 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

then i feel sorry 4 u sir
Message 283 of 499 (3,774 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

It will, in fact, work with WiFi and data off.
Message 284 of 499 (3,754 Views)
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

The problem seems to have gone even worse now. I used to be able to get connection and make phone call if I toggle airplane mode on and off. Now doing that or even rebooting the phone wouldn't help. A colleague with an iPhone 5 also has the same issue. So, it not a phone or an OS issue - clearly a network problem. This has done a serious reputational damage on AT&T. Please admit it and fix it soon. 

Message 285 of 499 (3,700 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.