Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I am on a Note 2 experiencing all the same intermittent issues described.

Missed calls (they go direct to Voicemail)

Delayed texts

Emergency calls only

10 seconds until outgoing calls ring

 

I am living/working North of Boston and regularly experience these issues there.

Traveled to Japan last week, no issues (had data turned off).

Returned via Minneapolis and had same issues there.

 

Spoke with ATT, they would not review this forum, would not acknowledge the issue.  Said they were "unaware".

After nearly 1 hour explaining issue to 4 people, finally had someone promise to have "engineer" call me within 1 week.

REALLY ATT?  If there are reps on here acknowledging the issue, why does no one on the phone know about it.  Why must I waste all my time explaining this issue on the phone every time I call?  If this is a known issue, who can I contact to discuss?  Is there a reference number or something?  When will it be resolved?

Please respond.  Please help.  Please.

Message 256 of 499 (3,870 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I lice in Gresham and went thru 3 phones, Atrix HD's all, in one day then did an exchange for the GS3 and still having the same problem. AT&T about as helpful as a politician after elected. Seems to be MAJOR LTE PROBLEM! (LTE not supposed to have any effect on voice but only get calls when DATA is on.) Wife iPhone 4 has no problem with calls at same location.
Message 257 of 499 (3,769 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I have been caught up in this situation for a few months and found this thread.  I have done all discussed, including taking way too much of my personal time to try and solve an issue that if we all pay AT&T for calls, texts and data, they should address & fix.  

 

My solution - After NUMEROUS PHONE CALLS TO CUSTOMER SERVICE, I received quite a few credits.  Finally I was so fed up - I asked the CSR to tell me how much it was to cancel my contract and pay the ETF (early termination fee) - and to my surprise, they had given me more credits than it would have cost for me to pay out of pocket for the ETF.  I then promptly cancelled my contract!  

 

Bottom line - if you are not getting what you are paying for ask for credits to your account and you might find a way out.   Good luck to all and let's hope someone at AT&T gets this issue fixed!!

 

Message 258 of 499 (3,748 Views)
Highlighted
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

called ATT,

set up an APT to get a call from "retention" within 2 days. 

hopefully i can get out of this contract and go somewhere i can actually use my phone and not have a 600$ paperwight (no, i refuse to disable LTE and accept that as a solution" .... 

u get what u pay for.... i paid ALOT for 2 phones, i expect them to work...sincethey were bought full price, they are mine. to go anywhere i want to and have a supprted network. THAT WORKS. 

Message 259 of 499 (3,737 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?


m.a.s.e wrote:

called ATT,

set up an APT to get a call from "retention" within 2 days. 

hopefully i can get out of this contract and go somewhere i can actually use my phone and not have a 600$ paperwight (no, i refuse to disable LTE and accept that as a solution" .... 

u get what u pay for.... i paid ALOT for 2 phones, i expect them to work...sincethey were bought full price, they are mine. to go anywhere i want to and have a supprted network. THAT WORKS. 


Let us know how that call goes...

Message 260 of 499 (3,733 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

@ M.A.S.E lol i saw you in a forum asking about something , just want to say i have being use it for a week now and i love it , but i think lte still might be and issue , the few time i used it was cool, but still not want to risk leaving it on lte all night and miis call.

Message 261 of 499 (3,733 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

m.a.s.e: You paid full price for the phones and still have a contract? I thought when you paid full price for the phones you don't have a contact?

Message 262 of 499 (3,709 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

i had the s2 under contract. and i wanted s3 still under contract. so sold my s2's and bought s3 full price. 

Message 263 of 499 (3,706 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

OMG ATT is the worst company i ever had the un pleasure of talking to tech support. 

i called again to ask status, let me not start that the rep had NO idea what i am talking about and again told me i need to replace my sim,phone,life,car,fridge in order to trouibleshoot this. 

after i begged her to check this forum, check the bazzilion case numbers i have and she kept on refusing i asked for her to simply unlock my phone so i can get the F our of ATT

to my surprise she said "no, u need to pay the ETF in order for me to unlock your phone"

 

there are no words to describe how much i despise ATT right about now. 

luckily there is XDA developers, and we can easily unlock our phones without the need for ATT. 

this is by far the worst experience i EVER had with a customer service. 

and yet ,there is zero help on this matter from ATT. insane

Message 264 of 499 (3,655 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I’ve been battling this problem for several months.  I bought three new Galaxy S3 phones and they all have the same problem.  I’m missing many calls and if someone bothers to leave a voicemail do not get a voicemail alert for several hours.  The phones work fine for outgoing calls, but not for incoming calls.  Incoming SMS and MMS messages are delayed for several hours.  When I place an outgoing call, the phone works fine for a few hours, but eventually locks up and stops receiving calls and messages making it a difficult problem to flush out.

 

I’ve been on the phone with at&t at least 30 hours over the past several months and my energy is drained.  I’ve sent one of the phones back to Samsung for “repair” three times and the problem still exists.  Samsung basically replaced the entire phone by the end of third trip to their service center.  I sent it to Samsung because at&t said their warranty only covers sending me a refurbished phone with possible dents, scratches, and/or blemishes.  I bought three new phones and I will not accept at&t’s refurbished phone policy.  Any replacement phone would have the same issue as well, because the issue is with the at&t network.  I travel extensively and the problem exists no matter where I’ve been in the USA.

 

They have to be aware there is a very serious problem with their network.  I find it almost impossible to believe they don’t know very well about this problem.  It is beyond aggravating to go through the same games on the phone with their tech support every time I call in.  It takes a good 30 minutes to get them to the point where they’re not asking questions such as “is your ringer volume turned down?”.  Verizon should capitalize on this and do a commercial explain at&T’s failing 4G LTE network.

 

I’ve tried many alternative APN’s and configurations, but all have one problem or another.  Some won’t work for hotspot, some are not any better than the factory settings, and some seem to work better, but still drop off the network for 20 seconds every 5 minutes.  If I try to place a call during this dropout period, I get the “EMERGENCY CALLS ONLY” message, and certainly any calls that come in during this drop out period are missed.

 

I’m now trying the “pull the sim card out and dial *#2263# method”.  So far it is working, but I also do not accept this as a solution.  If this fails, I’m flying to their HQ and discuss this face to face.  It’s not a matter of money at this point… I just want my phone to work no matter what the solution.  If another carrier had worldwide coverage, I’d switch in a heartbeat.  I don’t care about ETF or collection agencies… I need a working phone.

Message 265 of 499 (3,524 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

This solution won't work on my S3 because when I pop out the SIM card as instructed, I get a popup telling me my SIM card is out and my only option is RESTART. I'm unable to access the keypad to dial #anything, much less disable LTE. Anyone else have a viable solution?

Message 266 of 499 (3,429 Views)
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Just restart it with the card out and continue the procedure.
Message 267 of 499 (3,421 Views)
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I have the HTC one x and same issue. It's a known issue with ATT and the LTE network is what one of the reps told me, after 14 calls, 3 call backs, an open case to network engineers, and endless drama with them. Their suggestion* disable LTE since
I always use WiFi. How about no, you fix it? And, to my understanding, my phone can't disable LTE. Lol so, keep calling them and referencing this forum, that it's a known issue, and maybe you'll get a time frame. I was told, no time yet, but we'll let you know. Tells me, they don't care. Half of them use Verizon anyway more than likely. Hope this helps anyone.
Message 268 of 499 (3,412 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

My wife and I both started experiencing this issue before either of us had upgraded the OS, so I don't think it's an upgrade issue.

Message 269 of 499 (3,286 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I also don't believe it's a hardware issue because a) I had my S3 replaced and it continues to miss calls and texts, b) my wife's Samsung Captivate has started to do the same thing and c) it started happening before either of us upgraded the OS. It also wasn't happening for the first couple of months I owned the phone - it only started happening after LTE came into my area. And it certainly wasn't happening for the last year that my wife has had her Captivate.

 

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