Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Shawna,

lets back track and do some REAL troubleshooting...

forget all that CSR told u or tried to sell u....

first, lets clarify. 4g and LTE are two different things... 

LTE is data only while 4G (which is really 3G with a logo for 4G) is both data and voice. 

 

the issue here is that the phone while on LTE cant handle the proper change between DATA and voice, 

as mentioned above LTE is for data only. 

so ur phone cant do the switch from data only to voice and data network to accept the call... thats the issue, SMS comes on voice data, not LTE data, so same rules apply. 

 

answer me this please:

right now on ur phone, do u see LTE or 4G? 

do not do the solution on page one, that does not work. 

do this instead: 

1) With phone on, take off back cover and press your SIM card so it releases from the spring. It won't come all the way out as it's blocked by the battery. This seems fine - I didn't bother trying to force it out as I didn't want to break anything...
2) Once you see the message that the SIM card is removed, go to the dialer and dial *#2263#
3) You should see a menu with band selections. The current setting is "Automatic". If you switch to "GSM All", you will be EDGE (2G). If you switch to "WCDMA All", you will be on HSPA+ (3G, though AT&T and others call it 4G).
4) Press the SIM card back into place until it clicks. For whatever reason the phone will not recognize it until you reboot. Upon reboot you should see your new setting in effect

 

 

by doing this u will be forcing ur phone to use 4G only (voice and data),

do that, do some testing (phone calls and SMS) and report back. 

by process of elimination we can check the exact issue on ur phone. 

PS - i am assuming ur suing a samsung galaxy s3 with jelly bean 4.1.1 installed.... 

Message 241 of 499 (4,316 Views)
Voyager

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

@m.a.s.e. No. I have the S2. I stated that in my first post LOL. So far the change of my access point name (APN) that jan_raghavan suggested appears to be working. This is being supported by jamileh of AT&T as an acceptable solution for the time being. Since I made the change the icon went from 4G LTE to 4G only. I won't really know if it's working until I get an E-Mail or someone tells me they kept calling but I couldn't be reached. Thank you for your responses. If the first fix doesn't help I'm sure I'll be back trying yours.

Message 242 of 499 (4,305 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

sure thing Smiley Happy 

have an awesome day,

and remember - ur paying for LTE but cant use it...

gota love ATT

Message 243 of 499 (4,301 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Yeah, but even if/when this issue is fixed (like say, with JB 4.2.x), we're still paying for LTE that we can't use for more than about 4 minutes per month (Google does the math for me: https://www.google.com/search?q=1%20GB%20%2F%2035%20Mbps )

I hardly see the point, compared to the ability to buy phones and just not have a data plan to begin with (because honestly, there is Wifi anywhere I really care to use non-voice/text stuff)

 

Message 244 of 499 (4,299 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Barbara Gish-Case
Could you please tell me why when I text my husband from my iPhone 4S to his galaxy S 3, he never gets it ? We are both in the same area. It appears that my text was successfully and I can see that he never receives it. Sometime we are just a few miles apart and sometime we are together the entire day. It has also been happening with my daughter.
It is extremely annoying.Like · · 51 minutes ago near Greenville, KY

Lisa Nicole Brown likes this.

Alfa Dorid It is the 4glte that is causing this alot of are having that problem
13 minutes ago · Like · 1


Alfa Dorid Go here and you wil see http://forums.wireless.att.com/t5/Android-Discussion-and-Support/Samsung-Galaxy-S3-Not-Receiving-Cal...
AT&T Community Support
forums.att.com

11 minutes ago · Like · 1 · Remove Preview


Barbara Gish-Case I just really wish it didn't appear that they received the text. It's causing a lot of problems
11 minutes ago via mobile · Like


Barbara Gish-Case Thank you
10 minutes ago via mobile · Unlike · 1


Alfa Dorid I know your pain people would call or text me and i get them very late or not at all , in the forum you will find some temp. fi

Message 245 of 499 (4,249 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Like mase i am glad i could help someone today. with no help form any at&t rep at all smh.

Message 246 of 499 (4,247 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I went a step further guys and posted this on samung facebook page guys 

I love my GS3 but AT&T is really making your phone look bad when we are not able to use are 4g lte here is a forum where alot of us are having this problem wish you guys can help them fix this. http://forums.wireless.att.com/t5/Android-Discussion-and-Support/Samsung-Galaxy-S3-Not-Receiving-Cal...

AT&T Community Support
forums.wireless.att.com    https://www.facebook.com/SamsungMobileUSA

Message 247 of 499 (4,242 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Can u please post a direct link too your comment on Samsung facebook? There are so many comments there I'm having a hard time funding yours
Message 248 of 499 (4,233 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

having trouble with a link but on the right side it is alfra dorid second one down

Message 249 of 499 (4,225 Views)
Highlighted
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Called ATT today, asking if there is a solution in the near future, the rep who answered had no idea what i am talkingabout. 

i tried to refer to this thread, but she said they are not allowed to read links, even if they are internal.

 

after suggesting to replace my phone, sim, get a booster, talk to samsung etc i gave up. 

thanks her and hung up. 

 

i trully believe ATT should offer a way out of the contract without paying fees since i am paying for a service that i cannot get. 

my phone is completely a paperwight when on LTE,

all 3 of my phones, all 3 same issue, all 3 started the same time. 

does anyone know of a solution to this issue other then disabeling LTE? 

 

Message 250 of 499 (4,037 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Has anyone tried to upgrade to JB 4.2.x manually to see if it solves the problem?

There is a link here:
http://www.gogadgetx.com/how-to-update-samsung-galaxy-note-2-to-android-4-2-2-jelly-bean-internation...

and it looks like you do not have to be rooted to do this.
Message 251 of 499 (4,008 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

this is for the note. 

this thread is for the SG3

it will not work. 

 

Message 252 of 499 (4,002 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Well, it's been a week since ATT told me it was "fixed" in my area.  I'm happy to report that her phone has continued to work.  The rep called me back today to confirm it was still working.  I tried to get a little more info out of her for you all.  She said that I was the only customer she was assigned in my market and I'm the only one who has reported it working. Customers she has in other markets still report it not working.  She said though that ATT still considers the solution in-test right now and she wasn't sure which markets it had been rolled out to.  Im around STL in case anybody else is in this area and wants to test it.  In an earlier phone call with her, she had said ATT hoped to roll it out by the end of March.   

Message 253 of 499 (3,988 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

What kills me is we are all from different cities,  and we don't know each other, but yet we share the same problems. So       if the peolpe from at&t are using the same phone we are, its know way they can't be aware of this problem. But yet they want to act brand new when we call and address this issue. 

Message 254 of 499 (3,959 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Yea, sorry m.a.s.e. you are right, it is for a Note 2

 

But has anyone tried upgrading Android on the S3 with success/failure?

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