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Posted Aug 9, 2012
5:15:14 PM
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Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I just got a Samsung S3 a week ago.  I have received calls and texts on it, but it appears that I am missing calls.  Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call.  Today, the same thing happened again with two calls, and neither appeared in my missed call log.  They sent a text and it didn't appear until about 20 minutes after it was sent.

 

I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage."  In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring.  I have a normal amount of bars on my phone.

 

During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.

 

Does anybody have any recommendations for solving this?

I just got a Samsung S3 a week ago.  I have received calls and texts on it, but it appears that I am missing calls.  Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call.  Today, the same thing happened again with two calls, and neither appeared in my missed call log.  They sent a text and it didn't appear until about 20 minutes after it was sent.

 

I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage."  In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring.  I have a normal amount of bars on my phone.

 

During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.

 

Does anybody have any recommendations for solving this?

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Jan 17, 2013 5:51:42 PM
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Edited by jamileh on Feb 5, 2013 at 9:33:18 AM

Guys,

 

I got this issue fixed. You dont have to remove the battery or even restart your phone for that matter. This problem occurs mainly because of 4G LTE. I dont know if its the phone or the service. So, I have found an alternative.

 

What you need to do is add a new APN and run your device on 3G so that you can still get calls and browse until att or samsung fixes this issue. You can either use 4G toggle which you can download from google play to toggle between 3g and 4g. Or you can add as I have said above the new APN. Please go to Settings -> More settings -> Mobile Networks ->Access point names-> (+ new APN) . Give the Name of your choice but the APN should be defined as wap.cingular and finally save it. Change the existing apn to your newly created apn. Go to you home menu and you will see the 4G is used insted 4G LTE. You can even check your speed by using speed test.

 

Actually now I even have fewer dropped calls and I get the calls as soon as they call it. 

Please watch the below url: http://www.youtube.com/watch?feature=player_embedded&v=TqXFd5aJcuY or read this link : http://forums.androidcentral.com/t-galaxy-s-iii/243505-jelly-bean-4-1-1-phone-calls-bug.html

 

 

 

<CM EDIT:

 

We are researching this but I have marked jan_raghavan's suggestion as an Accepted Solution for the time being because it's worked for a couple people. 

 

I have to note that this is NOT an AT&T solution and it will limit your capabilities on the device because you won't be on 4G but since it's helped a few of you, I want to make sure it's visible.>

Accepted Solution

Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

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Mar 2, 2013 4:51:19 PM
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"AT&T 4G LTE lets you do more of th things you love, even faster". Well when the ones you love contacts you hours later and say they  called you a fews times and you miss out on dates, work , meeting, parties , and so on . only thing faster it causes is problems. 

"AT&T 4G LTE lets you do more of th things you love, even faster". Well when the ones you love contacts you hours later and say they  called you a fews times and you miss out on dates, work , meeting, parties , and so on . only thing faster it causes is problems. 

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Mar 4, 2013 7:17:32 AM
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ATT Reps, any updates? 

ATT Reps, any updates? 

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Mar 4, 2013 8:32:23 AM
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This is unbelievable! How can AT&T legally get away with charging us for a service that they are not providing? I am a brand new customer. Was with Sprint for 12 years but switched last week because AT&T supposedly has better coverage in my area. Our family has five new lines with five new Galaxy s3 and in several areas, we cannot call, text, or do anythiing at all. No data, no signal, NO roaming even!!

 

I am sick over this. My kids cannot reach me, nor I them, in the areas we spend the most time in... my work, their school, and the town we do all our shopping and errands in.

 

Still within my 14 day grace period but having to pay restocking on five lines is so wrong!!  I am furious!

 

This is unbelievable! How can AT&T legally get away with charging us for a service that they are not providing? I am a brand new customer. Was with Sprint for 12 years but switched last week because AT&T supposedly has better coverage in my area. Our family has five new lines with five new Galaxy s3 and in several areas, we cannot call, text, or do anythiing at all. No data, no signal, NO roaming even!!

 

I am sick over this. My kids cannot reach me, nor I them, in the areas we spend the most time in... my work, their school, and the town we do all our shopping and errands in.

 

Still within my 14 day grace period but having to pay restocking on five lines is so wrong!!  I am furious!

 

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Mar 4, 2013 8:45:02 AM
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muskette wrote:

This is unbelievable! How can AT&T legally get away with charging us for a service that they are not providing? I am a brand new customer. Was with Sprint for 12 years but switched last week because AT&T supposedly has better coverage in my area. Our family has five new lines with five new Galaxy s3 and in several areas, we cannot call, text, or do anythiing at all. No data, no signal, NO roaming even!!

 

I am sick over this. My kids cannot reach me, nor I them, in the areas we spend the most time in... my work, their school, and the town we do all our shopping and errands in.

 

Still within my 14 day grace period but having to pay restocking on five lines is so wrong!!  I am furious!

 


Man do I feel for you. Based on the lack of communication from AT&T on this issue, you will have to decide if you think they will fix this soon or at all. If you do stay with AT&T, you can apply the work-around from this thread and hope for a fix or use your 14 day grace period and go with another carrier. I know both options are far from perfect but you have one more option that I do. My grace period is long gone. If you do decide to wait AT&T out for a fix, the work-around has at least allowed my phone to receive sms and calls. Of course, I am not able to utilize the LTE network that drew me to this phone and contract.


muskette wrote:

This is unbelievable! How can AT&T legally get away with charging us for a service that they are not providing? I am a brand new customer. Was with Sprint for 12 years but switched last week because AT&T supposedly has better coverage in my area. Our family has five new lines with five new Galaxy s3 and in several areas, we cannot call, text, or do anythiing at all. No data, no signal, NO roaming even!!

 

I am sick over this. My kids cannot reach me, nor I them, in the areas we spend the most time in... my work, their school, and the town we do all our shopping and errands in.

 

Still within my 14 day grace period but having to pay restocking on five lines is so wrong!!  I am furious!

 


Man do I feel for you. Based on the lack of communication from AT&T on this issue, you will have to decide if you think they will fix this soon or at all. If you do stay with AT&T, you can apply the work-around from this thread and hope for a fix or use your 14 day grace period and go with another carrier. I know both options are far from perfect but you have one more option that I do. My grace period is long gone. If you do decide to wait AT&T out for a fix, the work-around has at least allowed my phone to receive sms and calls. Of course, I am not able to utilize the LTE network that drew me to this phone and contract.

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Mar 4, 2013 10:10:48 AM
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I just posted my concern on there face book page hopefully other will too.
I just posted my concern on there face book page hopefully other will too.

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Mar 4, 2013 10:11:32 AM
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send link please. 

send link please. 

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Mar 4, 2013 10:36:43 AM
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Edited by fanofcellphones2013 on Mar 4, 2013 at 10:45:30 AM

look under alfa dorid 

 


Alfa Dorid
http://forums.wireless.att.com/t5/Android-Discussion-and-Support/Samsung-Galaxy-S3-Not-Receiving-Cal... minutes ago


Alfa Dorid
Dear At&T: I am sure you aware of the lte 4g issue alot of people are having, where we are missing calls and texts are really late the we have to change from 4g to 3g to get are phones working. It is sad that you seem not to care or keep us updated in the forum. i don't you realize the pain it cause .34 minutes ago



look under alfa dorid 

 


Alfa Dorid
http://forums.wireless.att.com/t5/Android-Discussion-and-Support/Samsung-Galaxy-S3-Not-Receiving-Calls-Phone-issue-or-Android/td-p/327074133 minutes ago


Alfa Dorid
Dear At&T: I am sure you aware of the lte 4g issue alot of people are having, where we are missing calls and texts are really late the we have to change from 4g to 3g to get are phones working. It is sad that you seem not to care or keep us updated in the forum. i don't you realize the pain it cause .34 minutes ago



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Mar 4, 2013 10:40:53 AM
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Not surprised
Not surprised

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Mar 4, 2013 10:47:04 AM
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Edited by fanofcellphones2013 on Mar 4, 2013 at 10:47:26 AM

Sorry it's there , also i just got off the phone them , they said i sould go to a store and get a new sim card.

Sorry it's there , also i just got off the phone them , they said i sould go to a store and get a new sim card.

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Mar 4, 2013 10:48:46 AM
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LOL.
That wont help u.
Save ur self the time and stay Home.
New sim wont help, new phone wont help.
Many before u tried.....
Its a waist of time.

LOL.
That wont help u.
Save ur self the time and stay Home.
New sim wont help, new phone wont help.
Many before u tried.....
Its a waist of time.

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Mar 4, 2013 10:50:33 AM
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Lol i have seen it here enough to know that. 

Lol i have seen it here enough to know that. 

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Mar 4, 2013 10:51:13 AM
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They also put me through those very same hoops! New sim card, new refurb phone,  factory reset, upgrade to JB, etc. Problem still there, it is not your phone.

They also put me through those very same hoops! New sim card, new refurb phone,  factory reset, upgrade to JB, etc. Problem still there, it is not your phone.

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Mar 4, 2013 10:52:43 AM
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Same here
Zero resolution, zero communication, zero support.
Like all waiting for family contract to end and moving elsewhere
Same here
Zero resolution, zero communication, zero support.
Like all waiting for family contract to end and moving elsewhere

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Mar 4, 2013 10:55:56 AM
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Seem like the best solution. i saw where daily you asked any updates, and nothing from the reps.

Seem like the best solution. i saw where daily you asked any updates, and nothing from the reps.

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Mar 4, 2013 10:56:21 AM
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Yup
Yup

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Mar 4, 2013 6:18:05 PM
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Does anyone know how to get this issue across to sites such as Engadget and the likes? Maybe they can help get it resolved sooner.
Does anyone know how to get this issue across to sites such as Engadget and the likes? Maybe they can help get it resolved sooner.

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Mar 4, 2013 6:22:15 PM
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Go to these sites & send them a red mail with info. If enough people will do the same they will notice
Go to these sites & send them a red mail with info. If enough people will do the same they will notice

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Mar 5, 2013 8:10:07 AM
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ATT Reps,

any update????????????

ATT Reps,

any update????????????

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Mar 5, 2013 11:37:57 AM
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Unfortunately, the *#2263# fix does not work for me. At home I am on 2G/Edge, and changing the setting to WCDMA-All does not allow me to connect to 2G. Device Status shows no network and no signal. I had to change it back to automatic.

Unfortunately, the *#2263# fix does not work for me. At home I am on 2G/Edge, and changing the setting to WCDMA-All does not allow me to connect to 2G. Device Status shows no network and no signal. I had to change it back to automatic.

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Mar 5, 2013 11:56:17 AM
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yeah, for u it wont help per my instructions BUT...

the code is to force the phone to use a specific network and not "all" 

per my instructions ur forcing the phone to use 3G 

in ur case since u only get 2G u can force the phone to use 2G only

but that sucks, bad.... 

sorry Smiley Sad

yeah, for u it wont help per my instructions BUT...

the code is to force the phone to use a specific network and not "all" 

per my instructions ur forcing the phone to use 3G 

in ur case since u only get 2G u can force the phone to use 2G only

but that sucks, bad.... 

sorry Smiley Sad

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Mar 5, 2013 11:57:43 AM
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Is there really areas with 2G and 4G coverage, but no 3G? wt...

Is there really areas with 2G and 4G coverage, but no 3G? wt...

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Mar 5, 2013 11:59:41 AM
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LOL
I guess in Lapland
LOL
I guess in Lapland

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Mar 5, 2013 12:07:13 PM
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Thanks though. In my search for solutions I found this info which disables the network lock AT&T forces on our phones. Doing this will enable people to dial *#2263# without taking the phone apart to pop out the sim card. Also eliminates the need for rebooting.

 

Thanks to norbarb on XDA:
From the phone dialer enter: *#197328640#
Umts -> Debug Screen -> Phone Control -> Network Lock -> RAT_FREE_SUPPORITNG ON <- once you choose this option it will say "Now RAT Free Supporting" - this will allow you to change bands freely (no need to pull the SIM card) until your next reboot.

 

Save *#197328640# in your contacts. I wasn't able to call the contact directly but from the dialer you can dial *#1 and it will pop up as a suggestion - you press that and it launches automatically.

Thanks though. In my search for solutions I found this info which disables the network lock AT&T forces on our phones. Doing this will enable people to dial *#2263# without taking the phone apart to pop out the sim card. Also eliminates the need for rebooting.

 

Thanks to norbarb on XDA:
From the phone dialer enter: *#197328640#
Umts -> Debug Screen -> Phone Control -> Network Lock -> RAT_FREE_SUPPORITNG ON <- once you choose this option it will say "Now RAT Free Supporting" - this will allow you to change bands freely (no need to pull the SIM card) until your next reboot.

 

Save *#197328640# in your contacts. I wasn't able to call the contact directly but from the dialer you can dial *#1 and it will pop up as a suggestion - you press that and it launches automatically.

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Mar 5, 2013 12:10:55 PM
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thats awesome.
thanks for that.
only prob its annoying to do that again after each restart... Smiley Happy but whatever works is good Smiley Happy
only funny part is that WE THE USERS do NOT need to go find the tech codes, disable LTE on our phone and be forced to use 2G while paying for LTE....
and get ZERO support.
sucks to be a lil paying user in a multi billion corp that simply dont care...
thats awesome.
thanks for that.
only prob its annoying to do that again after each restart... Smiley Happy but whatever works is good Smiley Happy
only funny part is that WE THE USERS do NOT need to go find the tech codes, disable LTE on our phone and be forced to use 2G while paying for LTE....
and get ZERO support.
sucks to be a lil paying user in a multi billion corp that simply dont care...

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Mar 5, 2013 12:29:03 PM
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Edited by Taylarie on Mar 6, 2013 at 5:30:27 AM

Taylarie and jamileh, where is your insight now please? We are asking for answers and not gettinf any. What good are these forums? Yes I know this is probably a violation of the bylaws but we are customers meaning you work for us. This means we need answers on this issue. Since everytime someone calls they seem to get nowhere what are we to do? [Per Guidelines:  Keep it Relevant and Appropriate].

Taylarie and jamileh, where is your insight now please? We are asking for answers and not gettinf any. What good are these forums? Yes I know this is probably a violation of the bylaws but we are customers meaning you work for us. This means we need answers on this issue. Since everytime someone calls they seem to get nowhere what are we to do? [Per Guidelines:  Keep it Relevant and Appropriate].

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

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Mar 6, 2013 4:57:44 AM
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ATT Reps,
any update????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
ATT Reps,
any update????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

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Mar 6, 2013 11:10:27 AM
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I live in Phoenix, AZ. I have had my Samsung Galaxy S II for over a year. I have had these issues for awhile, not receiving texts and phone calls. Today 3-6-2013 I decided to call AT&T to find out what was going on. I was advised there has been no outages in my area. I was also advised AT&T does not guarantee service inside. What? Really? So 90% of the time your phones might not work and AT&T does not care because they don't guarantee service inside. What am I paying them for? I have a little over a year left on this contract and feel trapped by this horrible service. It's really dishartening as I have been a customer since 2004, despite my family trying to convince me to switch to another carrier. I always said that every cell phone service provider would have some sort of issues. That was when I was only dealing with dropped calls. Now I don't even get the calls or texts. I don't even get notified I missed a call. One time my child's school was trying to reach me. Today I spoke with a customer service representative by the name of Lisa. She is the one who told me that service is not guaranteed inside but that I could spend almost $200, $199 and some change, to have something inside my home that would boost my signal. I have signal, my phone is not working. My husband's phone has the same issues, same make and model. Very frustrated right now. Can't believe AT&T is trying to get more money out of us. I don't pay them enough already?

I live in Phoenix, AZ. I have had my Samsung Galaxy S II for over a year. I have had these issues for awhile, not receiving texts and phone calls. Today 3-6-2013 I decided to call AT&T to find out what was going on. I was advised there has been no outages in my area. I was also advised AT&T does not guarantee service inside. What? Really? So 90% of the time your phones might not work and AT&T does not care because they don't guarantee service inside. What am I paying them for? I have a little over a year left on this contract and feel trapped by this horrible service. It's really dishartening as I have been a customer since 2004, despite my family trying to convince me to switch to another carrier. I always said that every cell phone service provider would have some sort of issues. That was when I was only dealing with dropped calls. Now I don't even get the calls or texts. I don't even get notified I missed a call. One time my child's school was trying to reach me. Today I spoke with a customer service representative by the name of Lisa. She is the one who told me that service is not guaranteed inside but that I could spend almost $200, $199 and some change, to have something inside my home that would boost my signal. I have signal, my phone is not working. My husband's phone has the same issues, same make and model. Very frustrated right now. Can't believe AT&T is trying to get more money out of us. I don't pay them enough already?

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Mar 6, 2013 11:18:06 AM
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the issue ur explaining does not sound like the one in this thread.
this issue here is when you are on LTE only no mater how much u try u will not get a single phone call, u will need to switch to wifi, 3g, 2g or simply disable LTE to get the calls in.....
ur issue sounds like a coverage area issue where they gona sell u a "booster" PS - you can and should get that booster for free.....

its by law,
since they cant give u service in ur area and can only fix it by a booster, you can get 1 of 2 things:
1. ur contract canceled with no fees (since they cant provide the service).
2. get the booster for free.
i suggest calling their useless excuse for a customer service line and tell them u either want the booster free or out of the contract.
good luck


the issue ur explaining does not sound like the one in this thread.
this issue here is when you are on LTE only no mater how much u try u will not get a single phone call, u will need to switch to wifi, 3g, 2g or simply disable LTE to get the calls in.....
ur issue sounds like a coverage area issue where they gona sell u a "booster" PS - you can and should get that booster for free.....

its by law,
since they cant give u service in ur area and can only fix it by a booster, you can get 1 of 2 things:
1. ur contract canceled with no fees (since they cant provide the service).
2. get the booster for free.
i suggest calling their useless excuse for a customer service line and tell them u either want the booster free or out of the contract.
good luck

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Mar 6, 2013 11:49:51 AM
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Voyager

I have signal. I live in Phoenix one of the largest cities in the U.S. A booster will do nothing for me. I have to turn my phone off and then back on to get calls and texts. I had one text come in two hours after it was sent. I don't even know my phone is not working until I get an E-Mail saying someone has been trying to reach me. I'm supposed to be on 4G LTE. I read the improvised solution from the link on pg. 1 of this thread and will try that, but seriously this is horrible. I don't think the CSR Lisa knew what was going on. CSRs are given a set of troubleshooting guidelines. That does not mean they really understand how to help. As soon as the CSR began her sales pitch I ended that call. I could already tell she couldn't help me. Hoping the "solution" helps. I have missed several important phone calls because of this.

I have signal. I live in Phoenix one of the largest cities in the U.S. A booster will do nothing for me. I have to turn my phone off and then back on to get calls and texts. I had one text come in two hours after it was sent. I don't even know my phone is not working until I get an E-Mail saying someone has been trying to reach me. I'm supposed to be on 4G LTE. I read the improvised solution from the link on pg. 1 of this thread and will try that, but seriously this is horrible. I don't think the CSR Lisa knew what was going on. CSRs are given a set of troubleshooting guidelines. That does not mean they really understand how to help. As soon as the CSR began her sales pitch I ended that call. I could already tell she couldn't help me. Hoping the "solution" helps. I have missed several important phone calls because of this.

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

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