08-09-2012 5:15 PM
I just got a Samsung S3 a week ago. I have received calls and texts on it, but it appears that I am missing calls. Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call. Today, the same thing happened again with two calls, and neither appeared in my missed call log. They sent a text and it didn't appear until about 20 minutes after it was sent.
I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage." In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring. I have a normal amount of bars on my phone.
During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.
Does anybody have any recommendations for solving this?
Solved by: Go to Solution.
01-17-2013 5:51 PM - last edited on 02-05-2013 9:33 AM by jamileh
I got this issue fixed. You dont have to remove the battery or even restart your phone for that matter. This problem occurs mainly because of 4G LTE. I dont know if its the phone or the service. So, I have found an alternative.
What you need to do is add a new APN and run your device on 3G so that you can still get calls and browse until att or samsung fixes this issue. You can either use 4G toggle which you can download from google play to toggle between 3g and 4g. Or you can add as I have said above the new APN. Please go to Settings -> More settings -> Mobile Networks ->Access point names-> (+ new APN) . Give the Name of your choice but the APN should be defined as wap.cingular and finally save it. Change the existing apn to your newly created apn. Go to you home menu and you will see the 4G is used insted 4G LTE. You can even check your speed by using speed test.
Actually now I even have fewer dropped calls and I get the calls as soon as they call it.
Please watch the below url: http://www.youtube.com/watch?feature=player_embedded&v=TqXFd5aJcuY or read this link : http://forums.androidcentral.com/t-galaxy-s-iii/243505-jelly-bean-4-1-1-phone-calls-bug.html
We are researching this but I have marked jan_raghavan's suggestion as an Accepted Solution for the time being because it's worked for a couple people.
I have to note that this is NOT an AT&T solution and it will limit your capabilities on the device because you won't be on 4G but since it's helped a few of you, I want to make sure it's visible.>
03-01-2013 8:40 AM
I just question why AT&T and some people on here expect that any update to JB will fix the issue. It has been stated many times that Iphones, any LTE phone, in fact, is having the LTE issue of switching from LTE to voice on the AT&T network. I see what is going to happen. AT&T is going to try to buy themselves time by throwing the JB update to us, saying the problem is fixed, to buy them some more time. Sigh, 11 more months to go before I'm free of AT&T.
03-01-2013 8:49 AM
Well it's not like we need LTE for anything. What good is it for really? Reaching my monthly bandwidth cap in all of 6 entire minutes? Don't even give me crap about people who are grandfathered into unlimited plans... AT&T should stop doing that as soon as people's contract expired. As long as the solution m.a.s.e. posted above really works, then I really don't care about any other fix or JB 4.2 update. I'm pretty sure my Galaxy S3 worked just fine in 2012, before LTE was turned on here, so forcing the phone back to HSPA+ really just makes my phone work exactly the same as it did when I bought it anyway.
03-01-2013 8:51 AM
agree with you, but if i am paying for an LTE service and purchased a phone at full price that support LTE, i want to use LTE.
i advance my self with technology, not go backwards....
the code works fine on my phone as well, but thats not a solution.
my contract ends in may....
03-01-2013 12:41 PM
If the APN fix is not working, just disable the mobile data when you are connected with your wi-fi. This is work. Enable your mobile data when not on wi-fi. That's an other option.
03-01-2013 12:48 PM
03-01-2013 1:30 PM
Passing this on... Received a call from ATT customer care this afternoon telling me that ATT has officially fixed this issue in my area. I asked if it was fixed nationwide or just in and around STL and she could not tell me for sure, only that the "national ticket" for this problem was considered resolved. She will call me back in a few days to ask me if its working. I haven't tested it yet on my wife's phone.
03-02-2013 6:26 AM
Had a chance to play with her phone. Interestingly, she told me her 4G LTE indicator disappeared a few days ago. (We left her phone attached to the 4G LTE network, and not the wap apn due to issues mentioned here with it.). I did a restart on her phone and the LTE appeared. ATT had told me a restart wasn't necessary but I'm assuming the reason for her phone jumping down to 4g was their network "fix". Anyways, after making a few calls to her phone I can report that it seems to be working normally. Where calls to her phone from my phone would ring her phone after 5 or 6 rings (when it actually worked) it rings immediately. I tried it 5 times and all immediately went through. I've never been able that do that before. I don't want to say its fully working just yet, ill give it the weekend... But it looks promising.
03-02-2013 6:35 AM
I hope it continues to work for you. So many times the network fooled me. I would get a "fix" from AT&T and one time the phone went almost 4 days without an issue only to fail three times the following day. If you have no issues after a week, It would appear to be a fix in your area. Hopefully they can apply this new fix to all affected areas, especially mine!
03-02-2013 8:54 AM
03-02-2013 11:00 AM
03-02-2013 4:10 PM
Hello everyone. just want to say that i am also in the detroit area, and i have been having this 4g lte problem also and been using the 3g fix for over a month, with no problems, but like everyone feels we are not getting what we pay for. Just last light i toggled bak to 4g and may have missed calls, but for sure i got my texts really late. Makes you wonder if the people who works for at&t are using 4g lte on there phones, if so i know they are having the same problems we are and just being hush about it. And if not what the world are they using?
03-02-2013 4:22 PM
I'm sure the AT&T folks are required to use a phone which reliably receives phone calls and text messages