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I just got a Samsung S3 a week ago. I have received calls and texts on it, but it appears that I am missing calls. Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call. Today, the same thing happened again with two calls, and neither appeared in my missed call log. They sent a text and it didn't appear until about 20 minutes after it was sent.
I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage." In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring. I have a normal amount of bars on my phone.
During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.
Does anybody have any recommendations for solving this?
I got this issue fixed. You dont have to remove the battery or even restart your phone for that matter. This problem occurs mainly because of 4G LTE. I dont know if its the phone or the service. So, I have found an alternative.
What you need to do is add a new APN and run your device on 3G so that you can still get calls and browse until att or samsung fixes this issue. You can either use 4G toggle which you can download from google play to toggle between 3g and 4g. Or you can add as I have said above the new APN. Please go to Settings -> More settings -> Mobile Networks ->Access point names-> (+ new APN) . Give the Name of your choice but the APN should be defined as wap.cingular and finally save it. Change the existing apn to your newly created apn. Go to you home menu and you will see the 4G is used insted 4G LTE. You can even check your speed by using speed test.
Actually now I even have fewer dropped calls and I get the calls as soon as they call it.
Please watch the below url: http://www.youtube.com/watch?feature=player_embedded&v=TqXFd5aJcuY or read this link : http://forums.androidcentral.com/t-galaxy-s-iii/243505-jelly-bean-4-1-1-phone-calls-bug.html
We are researching this but I have marked jan_raghavan's suggestion as an Accepted Solution for the time being because it's worked for a couple people.
I have to note that this is NOT an AT&T solution and it will limit your capabilities on the device because you won't be on 4G but since it's helped a few of you, I want to make sure it's visible.>
the APN solution is not a solution at all.
the reason why u get the emergency calls is cause the phone is looking for the APN config each time it searches for a network.
and get "confused"
the code i gave is going directly into the phone hard coded configuration, not necessarily the "rom configuration" and disable LTE altogether permanently.
thats why it works.
its like unlocking your phone for any SIM (which can be done for free, if they will allow me to post instructions i will, but something tell me they will not).
but, as you said. both are NOT a solution.
we are being charged for LTE usage, while in fact if we are on LTE it result in a 700$ paperweight.....
JB 4.2 is out for a really long time now, but we all need for ATT to add their bloatware to the ROM before they release it...
that same bloatware that actually broke the LTE on the phone....
Just wanted to add Atlanta market to the list. My wife and I got Samsung Galaxy Express phones back in mid January and have since had constant issues with missing calls and excessively late texts. At times, we can call the other's phone and it won't get the call. We can wait five minutes and the call will go through...wait five more and nothing again. And showing 3+ steady bars the whole time on both phones (and steady LTE).
We've both tried the APN workaround, but it's buggy at best. As several people have already noted, more calls come through, but we're frequently losing data connection. This is not a solution (but thank you to the people who posted it - At least we're consistently getting calls now).
I've contacted ATT customer service and stopped by a store and neither have been helpful. Sim card was replaced in both phones w/ no change. A network ticket was supposedly opened a few weeks ago, but I still haven't heard anything.
Atlanta seems to be pretty well covered by ATT, but we've run into this issue all over north Atlanta. If we were in the boonies, I would expect something like this, but we're in a metro area w/ good coverage.
ATT - you need to fix this! I definitely want a refund for the lack of LTE, but more importantly, I want a functional phone! I bought the phones to make/get calls, emails, texts, AND use LTE data and I'm not able to! We're paying too much money to get shoddy service. I've been a customer for 6+ years and my wife even longer. But if this doesn't get fixed soon, I'm going back to Verizon.
Pretty sure this is happening to me too. Me and my wife both have Galaxy S3s and just yesterday I sent her a few text... no reply.. called... no answer. I waited around for 20 minutes wondering what was going on, since I knew she was at home, and she was expecting me to contact her. I finally opened VNC on my phone, connected to my home computer, and sent her an instant message from my home computer, to which she immediately replied, saying she had no texts or missed calls. Hours later, all of the texts came through to her phone all at once, but no notification of the missed calls.
I requested oh so many tines for this to be escalated.
I am confident 200% we will be hushed until jelly bean 4.2 will be officially released by att.
Just FYI, 4.2.1 had been out for some time now. but att is notorious in being super slow.
In customer service, repair or push updates....
I highly doubt we will hear back with an official response and I highly doubt we will get a resolution before4.2 will be out.
In the meanwhile you can bandaid this issue by temporarily disable lte until a fix is found.
Here is how:
1) With phone on, take off back cover and press your SIM card so it releases from the spring. It won't come all the way out as it's blocked by the battery. This seems fine - I didn't bother trying to force it out as I didn't want to break anything...
2) Once you see the message that the SIM card is removed, go to the dialer and dial *#2263#
3) You should see a menu with band selections. The current setting is "Automatic". If you switch to "GSM All", you will be EDGE (2G). If you switch to "WCDMA All", you will be on HSPA+ (3G, though AT&T and others call it 4G).
4) Press the SIM card back into place until it clicks. For whatever reason the phone will not recognize it until you reboot. Upon reboot you should see your new setting in effect
Does this issue only affect JB 4.1.1, or ICS 4.0 too? I didn't notice it until recently, but only my phone has been updated to JB 4.1.1. My wife's is still on the stock ICS 4.0. Also, LTE was only recently (Jan 1, 2013 I think) turned on in Grand Rapids, MI...
Hmm... So does it affect both sending and receiving of text messages? Or should it only be in one direction?
Huh. I'm (at times) not receiving any calls, but I was also not having my texts go thru either. I'm kinda on the edge of town, so I'm not really sure if I'm on LTE or HSPA+... it bounces between them on its own already, and I don't really pay attention since I'm always on wifi anyway.
It is now March. Let's see if there will be a fix this month as someone has been told by an AT&T rep.
I just question why AT&T and some people on here expect that any update to JB will fix the issue. It has been stated many times that Iphones, any LTE phone, in fact, is having the LTE issue of switching from LTE to voice on the AT&T network. I see what is going to happen. AT&T is going to try to buy themselves time by throwing the JB update to us, saying the problem is fixed, to buy them some more time. Sigh, 11 more months to go before I'm free of AT&T.
Well it's not like we need LTE for anything. What good is it for really? Reaching my monthly bandwidth cap in all of 6 entire minutes? Don't even give me crap about people who are grandfathered into unlimited plans... AT&T should stop doing that as soon as people's contract expired. As long as the solution m.a.s.e. posted above really works, then I really don't care about any other fix or JB 4.2 update. I'm pretty sure my Galaxy S3 worked just fine in 2012, before LTE was turned on here, so forcing the phone back to HSPA+ really just makes my phone work exactly the same as it did when I bought it anyway.
agree with you, but if i am paying for an LTE service and purchased a phone at full price that support LTE, i want to use LTE.
i advance my self with technology, not go backwards....
the code works fine on my phone as well, but thats not a solution.
my contract ends in may....
If the APN fix is not working, just disable the mobile data when you are connected with your wi-fi. This is work. Enable your mobile data when not on wi-fi. That's an other option.
Passing this on... Received a call from ATT customer care this afternoon telling me that ATT has officially fixed this issue in my area. I asked if it was fixed nationwide or just in and around STL and she could not tell me for sure, only that the "national ticket" for this problem was considered resolved. She will call me back in a few days to ask me if its working. I haven't tested it yet on my wife's phone.
Had a chance to play with her phone. Interestingly, she told me her 4G LTE indicator disappeared a few days ago. (We left her phone attached to the 4G LTE network, and not the wap apn due to issues mentioned here with it.). I did a restart on her phone and the LTE appeared. ATT had told me a restart wasn't necessary but I'm assuming the reason for her phone jumping down to 4g was their network "fix". Anyways, after making a few calls to her phone I can report that it seems to be working normally. Where calls to her phone from my phone would ring her phone after 5 or 6 rings (when it actually worked) it rings immediately. I tried it 5 times and all immediately went through. I've never been able that do that before. I don't want to say its fully working just yet, ill give it the weekend... But it looks promising.
I hope it continues to work for you. So many times the network fooled me. I would get a "fix" from AT&T and one time the phone went almost 4 days without an issue only to fail three times the following day. If you have no issues after a week, It would appear to be a fix in your area. Hopefully they can apply this new fix to all affected areas, especially mine!
Hello everyone. just want to say that i am also in the detroit area, and i have been having this 4g lte problem also and been using the 3g fix for over a month, with no problems, but like everyone feels we are not getting what we pay for. Just last light i toggled bak to 4g and may have missed calls, but for sure i got my texts really late. Makes you wonder if the people who works for at&t are using 4g lte on there phones, if so i know they are having the same problems we are and just being hush about it. And if not what the world are they using?
I'm sure the AT&T folks are required to use a phone which reliably receives phone calls and text messages
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