Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

the APN solution is not a solution at all.
the reason why u get the emergency calls is cause the phone is looking for the APN config each time it searches for a network.
and get "confused"

the code i gave is going directly into the phone hard coded configuration, not necessarily the "rom configuration" and disable LTE altogether permanently.
thats why it works.
its like unlocking your phone for any SIM (which can be done for free, if they will allow me to post instructions i will, but something tell me they will not).

but, as you said. both are NOT a solution.
we are being charged for LTE usage, while in fact if we are on LTE it result in a 700$ paperweight.....

JB 4.2 is out for a really long time now, but we all need for ATT to add their bloatware to the ROM before they release it...
that same bloatware that actually broke the LTE on the phone....

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Voyager

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Just wanted to add Atlanta market to the list.  My wife and I got Samsung Galaxy Express phones back in mid January and have since had constant issues with missing calls and excessively late texts.  At times, we can call the other's phone and it won't get the call.  We can wait five minutes and the call will go through...wait five more and nothing again.  And showing 3+ steady bars the whole time on both phones (and steady LTE). 

 

We've both tried the APN workaround, but it's buggy at best.  As several people have already noted, more calls come through, but we're frequently losing data connection.  This is not a solution (but thank you to the people who posted it - At least we're consistently getting calls now). 

 

I've contacted ATT customer service and stopped by a store and neither have been helpful.  Sim card was replaced in both phones w/ no change.  A network ticket was supposedly opened a few weeks ago, but I still haven't heard anything.

 

Atlanta seems to be pretty well covered by ATT, but we've run into this issue all over north Atlanta.  If we were in the boonies, I would expect something like this, but we're in a metro area w/ good coverage. 

 

ATT - you need to fix this!  I definitely want a refund for the lack of LTE, but more importantly, I want a functional phone!  I bought the phones to make/get calls, emails, texts, AND use LTE data and I'm not able to!  We're paying too much money to get shoddy service.  I've been a customer for 6+ years and my wife even longer.   But if this doesn't get fixed soon, I'm going back to Verizon. 

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Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

ATT Reps. any update on this? 

Message 183 of 499 (4,540 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Pretty sure this is happening to me too. Me and my wife both have Galaxy S3s and just yesterday I sent her a few text... no reply.. called... no answer. I waited around for 20 minutes wondering what was going on, since I knew she was at home, and she was expecting me to contact her. I finally opened VNC on my phone, connected to my home computer, and sent her an instant message from my home computer, to which she immediately replied, saying she had no texts or missed calls. Hours later, all of the texts came through to her phone all at once, but no notification of the missed calls.

 

Message 184 of 499 (4,530 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

So the people are starting to realize the officials are acting a little shady, eh?

Anyway, something DOES need to be done... If I knew how to code, or how to compile a rom/radio, I'd be all over this. Its become an aggrivation. I've basically had to turn off my data service, which was the only reliable way to make sure that I receive all the calls that I need to receive.

I agree with the others, we need to hear an exact timeline from AT&T, with a verifiable name attached to it. Sorry, but Jamileh and Taylarie we need someone above you to respond here.
Message 185 of 499 (4,496 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

I requested oh so many tines for this to be escalated.
I am confident 200% we will be hushed until jelly bean 4.2 will be officially released by att.
Just FYI, 4.2.1 had been out for some time now. but att is notorious in being super slow.
In customer service, repair or push updates....
I highly doubt we will hear back with an official response and I highly doubt we will get a resolution before4.2 will be out.

Message 186 of 499 (4,495 Views)
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I live in the Detroit area, and have had 4 Samsung phones in a year's time with this exact same problem. The start was pre LTE rollout in Detroit, with a Captivate Glide running ICS. I then had an S2 Skyrocket with ICS that worked until the LTE rollout in September, then went back to the same issues. AT&T replaced it with a refurbished Skyrocket that had the issue right out of the box. I was then given my S3 in January, running ICS, and it also had the issues right out of the box. I took it in to the service center, where JB was installed. Missed a call from the wife on the way home from the service center. So, I do not hold out much hope that JB 4.2 will solve this. We can hope tho!

I would like to thank m.a.s.e. for the code workaround. For the first time in a year I have a reliable working phone, if not LTE. You have done more for me here than AT&T has in a year.
Message 187 of 499 (4,475 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

You are welcome my friend.
Wish I could do more
Message 188 of 499 (4,473 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?


m.a.s.e wrote:



In the meanwhile you can bandaid this issue by temporarily disable lte until a fix is found.

Here is how:
1) With phone on, take off back cover and press your SIM card so it releases from the spring. It won't come all the way out as it's blocked by the battery. This seems fine - I didn't bother trying to force it out as I didn't want to break anything...
2) Once you see the message that the SIM card is removed, go to the dialer and dial *#2263#
3) You should see a menu with band selections. The current setting is "Automatic". If you switch to "GSM All", you will be EDGE (2G). If you switch to "WCDMA All", you will be on HSPA+ (3G, though AT&T and others call it 4G).
4) Press the SIM card back into place until it clicks. For whatever reason the phone will not recognize it until you reboot. Upon reboot you should see your new setting in effect

 


 

Does this issue only affect JB 4.1.1, or ICS 4.0 too? I didn't notice it until recently, but only my phone has been updated to JB 4.1.1. My wife's is still on the stock ICS 4.0. Also, LTE was only recently (Jan 1, 2013 I think) turned on in Grand Rapids, MI...

Message 189 of 499 (4,450 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

It seems that this issue affect sg3 and 4.1.1
Message 190 of 499 (4,446 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Hmm... So does it affect both sending and receiving of text messages? Or should it only be in one direction?

 

Message 191 of 499 (4,444 Views)
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

The main symptom is your phone will not ring while on LTE.
you will see the icon changes from lte to 4g but the phone it self will not ring.
Lte is data only network and the network and phone can't make the proper change between data and Mobile to make the phone actually rung,
Hope that helps
Message 192 of 499 (4,441 Views)
Mentor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Huh. I'm (at times) not receiving any calls, but I was also not having my texts go thru either. I'm kinda on the edge of town, so I'm not really sure if I'm on LTE or HSPA+... it bounces between them on its own already, and I don't really pay attention since I'm always on wifi anyway.

 

Message 193 of 499 (4,437 Views)
Highlighted
Scholar

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

ATT Reps, Any update????

Message 194 of 499 (4,390 Views)
Explorer

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

It is now March. Let's see if there will be a fix this month as someone has been told by an AT&T rep. 

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