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Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?
I just got a Samsung S3 a week ago. I have received calls and texts on it, but it appears that I am missing calls. Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call. Today, the same thing happened again with two calls, and neither appeared in my missed call log. They sent a text and it didn't appear until about 20 minutes after it was sent.
I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage." In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring. I have a normal amount of bars on my phone.
During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.
Does anybody have any recommendations for solving this?
aaronsv
Teacher
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11 Messages
11 years ago
I might mention I have had this problem with two Galaxy Note 2's that come with Jelly Bean and the issue existed before any updates. The phone came out on Nov 9th on AT&T's network, and had problems out of the box.
Based on what some of my friends have said, I have disabled WIFI for the last two days, and have had no issues. I will keep this thread updated. Has anybody else tried this? This is a horrible work around, even though I have the unlimited data plan, I will be throttled when I reach a certain data cap. But, we will see.
If Samsung acknowledges there is an issue, why won't AT&T? Are there any AT&T moderaters that care enough about their customers monitoring these forums? When my contract is up, which unforunately is quite a ways away, I'm out of here.
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contactparag
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23 Messages
11 years ago
I agree. AT&T should find a solution since we are paying for new LTE phone & locking on 2 years contract.
But LTE is the last thing in the world I would worry about as long as I receive calls & data.
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edo03
Tutor
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4 Messages
11 years ago
That's what I do with my galaxy s3 right now. I have to disable Wifi for my phone to start acting like a phone and receive calls. I don't have unlimited data so this temporary fix has bad consequence. 😞
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bags51
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7 Messages
11 years ago
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aaronsv
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11 Messages
11 years ago
Day Two Since I have turned off data and only have my phone on 4G. I have not had any issues receiving phone calls or texts. Two days ago, before turning off wifi, it was getting so bad, I would have to toggle airplane on my phone 3 or 4 times a day. Not sure if this is coincidence or not, but, if it isn't, then does it really have anything to do with network strength?
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contactparag
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23 Messages
11 years ago
How did you ended up with solution of turing off wi-fi?
Who said it's due to wi-fi?
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AnnoyedAngryUser
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6 Messages
11 years ago
Hello all,
I have been having this issue since last 2 months. I have done everything as per AT&T's guidelines but nothing worked. (changed SIM, changed phones, factory resets) Even after all this AT&T is not ready to admit its fault. And they are treating this issue as "User Issue"
I have posted on AT&T's facebook page and I seem to be getting responce from AT&T. I also received a call from AT&T public relations this morning. If you all can comment about your frustration on the link provided below and describe that you are having the same issue, we can get good visibility and hopefully solve the issue. If not, we can include media like Engadet, The Verge and others to get media coverage. Please comment your issue on the link below. Thanks a lot in advance.
http://www.facebook.com/ATT/posts/10151354193843909
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aaronsv
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11 Messages
11 years ago
I have posted on the facebook link above. I also urge everybody else to do the same. It's time that people are made aware of AT&T's LTE networks inability to receive calls.
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kxn9801
Tutor
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8 Messages
11 years ago
Update on the options I tried to get my phone to work correclty
1) Factory Data Reset
2) Take out SIM and Battery and put them back
3) Change to a new SIM card
4) Trade in Phone at the warranty center for a new phone
5) Put phone in and out of airplane mode
6) Turn off Wifi
7) Have Att device support install JB from thier machines
😎 Called ATT support and they "re broadcast" my phone number.
Well..all of the above FAILED. I will also update the facebook link with this issue.
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aaronsv
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11 Messages
11 years ago
Sorry I am posting so much, but, I am livid that AT&T is ignoring us. Every option they have offered me will cost me money (such as adding another line to my family plan and trying a different phone AT MY EXPENSE). "Too bad, you're past the 14 day warranty period." I want this to receive as much publicity as it can. I have submitted an email to consumerist, and hopefully, they will run with it.
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