Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

j5k
Teacher

Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I just got a Samsung S3 a week ago.  I have received calls and texts on it, but it appears that I am missing calls.  Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call.  Today, the same thing happened again with two calls, and neither appeared in my missed call log.  They sent a text and it didn't appear until about 20 minutes after it was sent.

 

I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage."  In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring.  I have a normal amount of bars on my phone.

 

During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.

 

Does anybody have any recommendations for solving this?

Message 1 of 499 (195,145 Views)
Professor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Did you call AT&T to activate the phone? They have to activate the phone before it becomes fully functional, but if you have, Try this

 

1. Turn Your Phone off

2. Take out the SIM Card for about 5 seconds

3. Put it back in

4. Turn the phone on

 

Message 2 of 499 (192,634 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

I am facing the same issue too. Not resolved yet. Even though my phone shows a good network, if some one calls it goes directly to voice mail.

This is an intermittent issue and does not happen always.

Message 3 of 499 (192,026 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I'm really upset that this is happening....and I know exactly what it is.

 

The AT&T network forces you to 3G when you receive a voice call.  Your phone switches networks as fast as it can...and on certain times of the day, takes a few too many seconds to jjump from LTE to 3G to receive the call.  The person calling you then experiences the exact same symptoms of you driving in a tunnel....it rings a few times, goes to voicemail and you have no idea. 

 

What makes this so bad, is if you're like me and use your phone for business, you have NO IDEA that someone called you unless they leave a voicemail.  Since getting the SGS3 my accounts have noticed that I'm not as responsive to their calls and have said something.

 

PLEASE HELP AT&T, this is on  you and your network.

Message 4 of 499 (191,760 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Hello Sir,

 

I have the EXACT issue as you too... Do you know if there is a fix? I have a feeling it may be the phone itself because both my father and brother has the same phone and same plan but yet, they are not experiencing this issue.. I'm no with AT&T but with Wind Mobile..

 

Did you find any solution to this? I have already updated the software to the latest version but still no luck... It should be like this! Very frustrating when people can't call in and you have no idea...

 

Do let me know.. Thanks!

Message 5 of 499 (191,301 Views)

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

It shows that I'm connected with full bar signals but yet, it's not able to receive calls!
Message 6 of 499 (191,297 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I am having the exact same issue after moving from an iphone to GS3.

Planning to return the phone back and cancel my upgrade in a couple of days, if I dont find a resolution.

 

Googled all over, I see a lot of people having the same problem, but none with a solution.

 

Can someone help?

Message 7 of 499 (189,854 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

[ Edited ]

Same here.  My wife is very annoyed and so am I.  Also, they (AT&T) charge an upgrade fee to your account now, around $40 If I remember.  I upgraded to the S3 from my iPhone 4.  I miss phone calls all the time and sometimes voicemails don't appear for hours.  The thing about missing my wife's calls is that she's a physician and has very little time during the day to talk.  So by the time I get her message, if she leaves one, is she's not available to talk.  Thought this was a superior phone and quality network.  Having my doubts.  This needs to be remedied ASAP! 

Message 8 of 499 (189,532 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

This issue is blowing my mind.

 

My Galaxy s3 has been working fine since I got it. But the past 2 weeks have been terrible.

 

I am ON CALL during the night on Monday's and the past two Monday's... in the middle of the night when I need to hear my ringer and have a call come through... there has been nothing.

 

I wake up with no missed calls and a few angry text messages that don't wake me up. I'm at a loss of what to do. I'm going to take my phone to the AT&T store but after reading this I'm doubtful they will have a clue what to do about it.

Message 9 of 499 (189,343 Views)
Contributor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I am having the same issue and very frustrated. Thought after upgrading to JB might resolve the issue but no luck, still have the issue. I don't have any other phone to use so not sure what to do....ATT PLEASE HELP
Message 10 of 499 (188,695 Views)
Highlighted
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Same issue here!

Full network but still don't receive calls sometimes (tested from home phone to GS3)

 

Let's see whether Costco can give me another device.

Or else have to go to AT&T service center.

Message 11 of 499 (188,535 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

I had bought phone 2 months back so Costco exchanged for new one.

In the evening I had same issue of not receiving calls! (testing from home phone to mobile)

I left voicemail - that too was received after 10-15 mins on mobile.

 

I am using the Urban Armor Gear case & the issue might be because of case (or SIM).

Which case are you all using?

 

If the issue occurs again then I will try removing case & see.

Message 12 of 499 (188,301 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Tested without the case & phone is still going to voicemail (not always)

I have data connection off, wi-fi on (but on power saving mode).

Message 13 of 499 (188,289 Views)
Teacher

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Today I replaced SIM card (ATT store) - no luck !

I have to go to Costco again - Let's see if they replace the phone 2nd time!

I am testing from my home phone to mobile.
I am leaving voicemails for testing - that too are received very late.
Message 14 of 499 (187,715 Views)
Tutor

Re: Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?

Hi

I have the same issue and I found one of my office teammate and another friend has the same issue. I think this might be a known issue to AT&T or Samsung. When my wife said she was not able to reach me, I have tested myself and found the issue by calling from her phone. Network shows full coverage but I was not receiving call. I tried calling from my S3 to my wife and it worked. Then I tried calling back from my wife I was getting calls. I think there might be something which gets disabled and when we call from S3 that might get enabled and start getting calls. If anyone knows the permanent fix, please let me know.

Thanks!

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