08-09-2012 5:15 PM
I just got a Samsung S3 a week ago. I have received calls and texts on it, but it appears that I am missing calls. Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call. Today, the same thing happened again with two calls, and neither appeared in my missed call log. They sent a text and it didn't appear until about 20 minutes after it was sent.
I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage." In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring. I have a normal amount of bars on my phone.
During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.
Does anybody have any recommendations for solving this?
Solved by: Go to Solution.
01-17-2013 5:51 PM - last edited on 02-05-2013 9:33 AM by jamileh
I got this issue fixed. You dont have to remove the battery or even restart your phone for that matter. This problem occurs mainly because of 4G LTE. I dont know if its the phone or the service. So, I have found an alternative.
What you need to do is add a new APN and run your device on 3G so that you can still get calls and browse until att or samsung fixes this issue. You can either use 4G toggle which you can download from google play to toggle between 3g and 4g. Or you can add as I have said above the new APN. Please go to Settings -> More settings -> Mobile Networks ->Access point names-> (+ new APN) . Give the Name of your choice but the APN should be defined as wap.cingular and finally save it. Change the existing apn to your newly created apn. Go to you home menu and you will see the 4G is used insted 4G LTE. You can even check your speed by using speed test.
Actually now I even have fewer dropped calls and I get the calls as soon as they call it.
Please watch the below url: http://www.youtube.com/watch?feature=player_embedded&v=TqXFd5aJcuY or read this link : http://forums.androidcentral.com/t-galaxy-s-iii/243505-jelly-bean-4-1-1-phone-calls-bug.html
We are researching this but I have marked jan_raghavan's suggestion as an Accepted Solution for the time being because it's worked for a couple people.
I have to note that this is NOT an AT&T solution and it will limit your capabilities on the device because you won't be on 4G but since it's helped a few of you, I want to make sure it's visible.>
08-09-2012 7:46 PM
Did you call AT&T to activate the phone? They have to activate the phone before it becomes fully functional, but if you have, Try this
1. Turn Your Phone off
2. Take out the SIM Card for about 5 seconds
3. Put it back in
4. Turn the phone on
09-19-2012 10:22 AM - edited 09-19-2012 10:24 AM
I am facing the same issue too. Not resolved yet. Even though my phone shows a good network, if some one calls it goes directly to voice mail.
This is an intermittent issue and does not happen always.
09-28-2012 11:29 AM
I'm really upset that this is happening....and I know exactly what it is.
The AT&T network forces you to 3G when you receive a voice call. Your phone switches networks as fast as it can...and on certain times of the day, takes a few too many seconds to jjump from LTE to 3G to receive the call. The person calling you then experiences the exact same symptoms of you driving in a tunnel....it rings a few times, goes to voicemail and you have no idea.
What makes this so bad, is if you're like me and use your phone for business, you have NO IDEA that someone called you unless they leave a voicemail. Since getting the SGS3 my accounts have noticed that I'm not as responsive to their calls and have said something.
PLEASE HELP AT&T, this is on you and your network.
10-09-2012 10:07 AM
I have the EXACT issue as you too... Do you know if there is a fix? I have a feeling it may be the phone itself because both my father and brother has the same phone and same plan but yet, they are not experiencing this issue.. I'm no with AT&T but with Wind Mobile..
Did you find any solution to this? I have already updated the software to the latest version but still no luck... It should be like this! Very frustrating when people can't call in and you have no idea...
Do let me know.. Thanks!
10-09-2012 10:10 AM
12-10-2012 12:15 PM
I am having the exact same issue after moving from an iphone to GS3.
Planning to return the phone back and cancel my upgrade in a couple of days, if I dont find a resolution.
Googled all over, I see a lot of people having the same problem, but none with a solution.
Can someone help?
12-16-2012 9:52 AM - edited 12-16-2012 9:53 AM
Same here. My wife is very annoyed and so am I. Also, they (AT&T) charge an upgrade fee to your account now, around $40 If I remember. I upgraded to the S3 from my iPhone 4. I miss phone calls all the time and sometimes voicemails don't appear for hours. The thing about missing my wife's calls is that she's a physician and has very little time during the day to talk. So by the time I get her message, if she leaves one, is she's not available to talk. Thought this was a superior phone and quality network. Having my doubts. This needs to be remedied ASAP!
12-18-2012 8:03 AM
This issue is blowing my mind.
My Galaxy s3 has been working fine since I got it. But the past 2 weeks have been terrible.
I am ON CALL during the night on Monday's and the past two Monday's... in the middle of the night when I need to hear my ringer and have a call come through... there has been nothing.
I wake up with no missed calls and a few angry text messages that don't wake me up. I'm at a loss of what to do. I'm going to take my phone to the AT&T store but after reading this I'm doubtful they will have a clue what to do about it.
12-25-2012 5:48 PM
12-27-2012 12:28 PM
Same issue here!
Full network but still don't receive calls sometimes (tested from home phone to GS3)
Let's see whether Costco can give me another device.
Or else have to go to AT&T service center.
12-30-2012 8:21 AM
I had bought phone 2 months back so Costco exchanged for new one.
In the evening I had same issue of not receiving calls! (testing from home phone to mobile)
I left voicemail - that too was received after 10-15 mins on mobile.
I am using the Urban Armor Gear case & the issue might be because of case (or SIM).
Which case are you all using?
If the issue occurs again then I will try removing case & see.
12-30-2012 11:20 AM
Tested without the case & phone is still going to voicemail (not always)
I have data connection off, wi-fi on (but on power saving mode).
01-06-2013 6:55 PM
01-07-2013 7:37 AM
I have the same issue and I found one of my office teammate and another friend has the same issue. I think this might be a known issue to AT&T or Samsung. When my wife said she was not able to reach me, I have tested myself and found the issue by calling from her phone. Network shows full coverage but I was not receiving call. I tried calling from my S3 to my wife and it worked. Then I tried calling back from my wife I was getting calls. I think there might be something which gets disabled and when we call from S3 that might get enabled and start getting calls. If anyone knows the permanent fix, please let me know.