Helpful Links

Samsung Galaxy Note 3 GPS Issue

Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

Tags (1)
80,581 Views
Message 1 of 914
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

Downloaded the 4.4.2 update yesterday, did a Helium backup and performed a cache wipe and factory reset. Haven't have ONE GPS issue as of yet and the battery seems to be running on par with my 4.3 usage. Will tell the whole story soon enough.

 

Thanks, ATT for the update that actually fixed the issue. Next time, keep your customers posted. I almost dumped you for T-Mobile simply to stay on the GSM network.

Message 781 of 914
Contributor

Re: Samsung Galaxy Note 3 GPS Issue

Google maps works after the update. But, nothing else does. Android Device manager cant even find the phone.

Message 782 of 914
Explorer

Re: Samsung Galaxy Note 3 GPS Issue

My wife just drove about 180 miles.  Said it was stable the whole way.  Not an issue to be seen.

 

I think we are seeing good things.

Message 783 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

It works. Thanks.

In the future...

Please acknowledge there is a problem.

Please communicate with owners who have the problem.

Please communicate with FUTURE owners who are buying INTO the problem.

Please don't take 4+ months to fix a major problem.

You've needlessly lost customers over the way you handled this issue. However, you lost far less than you deserved. When contract time comes again, many of us will remember how we were treated.

But at least it's now fixed.
Message 784 of 914
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

Well I'm back. For those that remember, I was the one that did a week long test and found out the issue only started around 24 hours after inserting the sim card on a factory reset.

 

Anyways, I downloaded and installed the update last night about 9ish. I did not do a factory reset, just installed the update and went from there. During the download, I verified the plug/unplug issue and LTE to 4G switch issue was still there.

 

Update installed and everything seems to work great.

 

Well so far after a long day of testing the gps and trying everything I could to get it to fail, it is still working. Now I have yet to hit the 24 & 48 hour marks, but so far things look good.

 

I have my fingers crossed that the issue is fixed and this is not the 24 fake fix we saw after a factory reset.

 

I'll update tomorrow and again on Sunday (which will be the 48 hour mark)...

 

On the even more plus side, I love the new GPS settings

Message 785 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

My GPS still works more than 24 hours later. Knock on wood. But I found one problem so far. My Plantronics Voyager Legend Bluetooth headset is now causing a wake lock killing my battery at a much faster rate. This only happened after the KitKat update.
Message 786 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

My other Bluetooth headset from another brand still works fine.
Message 787 of 914
Highlighted
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

Go to Bluetooth Share in application in app list . Clear it out and restart on pairing devices back to phone. Had this happen to my headset ....on 4.3 though. Hope it works bud!
Message 788 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Thanks @mastaofdacat! That did it.
Message 789 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Only negative I notice since the update to kitkat are text messages are quite often out of order both sending and receiving. I'll see text #4 before I see #2 in order and so forth. However I think this is a general kitkat issue as a Google search reveals this issue with other models and carriers on kitkat.
Message 790 of 914

Getting the Update

Since you did a Factory Reset, not sure if this will help, but try this.

 

 

Go to Settings > General > Application manager

Swipe over till you can see "ALL" apps

Scroll down to AT&T Software update

Clear cache and clear data

Then go to Google Services Framework

Clear cache and clear data

Then Restart and see if that works

 

I don't know about Samsung AT&T updates, but this works for my NExus 7 when I want to force an update most of the time.

 

Message 791 of 914
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

Same here, after the 24 hour mark. Still working perfectly.

Message 792 of 914
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

If you changed the time or date on your phone to do the update it will confuse the text messaging app. Mine did that. I cleared everything out deleted all messages and it works fine now. 

Message 793 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Sadly I did not so that is not the issue here, their are however several reported cases of this on kitkat (not model or carrier specific) may try a reset next.
Message 794 of 914
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

Mine is working fine. so far I think this is the first update att didn't mess up 

Message 795 of 914
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support