Samsung Galaxy Note 3 GPS Issue

Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

Tags (1)
79,976 Views
Message 1 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Looking forward to the update!

Message 706 of 914
Moderator

Re: Samsung Galaxy Note 3 GPS Issue

Dear Community Members,

This thread appears to be taking a different direction. Please avoid any personal attacks or criticism.

While we encourage debates and discussions, we would like it to be carried out in a climate of mutual respect.

Let's remember to stay on topic.

Thanks,

Phil-101
Community Moderator

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

Message 707 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

@Phil-101

In following your suggestion, could you please please please please get someone from AT&T to give us an official update on how the progress of their fix? Please?


Please?
Message 708 of 914
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

Sweet baby Jesus, AT&T has once again acknowledged the existence of this thread!  There truly is light at the end of the tunnel.  I can't wait for the fine folks at AT&T to release the update to fix GPS soon after the Note 4 is released in October.  Bless you Phil, and bless you AT&T... a truly benevolent master!

 

Smiley Indifferent

Message 709 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Annnnnnnnd silence.
Message 710 of 914
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

Samsung has repaired the phone that AT&T sent me in hopes it would fix to the GPS issue. This is what Samsung said about the phone:

 

Original Problem:
CONNECTIVITY - GPS - WEAK SIGNAL/COVERAGE ERROR DISPLAY 

Problem found:
LCD BLANK/SEG. MISSING/LINES 

Solution:
REPLACED LCD

 

This is the second time I had Samsung repair a phone under warranty, and the second time they replaced the LCD instead. (The last problem was a headphone issue with my Note2 --- a long, horrible experience up-to, and including, Samsungs warranty repair....).

 

I think they write that when they replace the mainboard too.

I have no idea if this will fix the GPS issue.

but I will receive it and test Friday (hopefully 1 day after AT&T release kitkat?)

Message 711 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Good luck Smartfast. Let us know what you find out.
Message 712 of 914
Contributor

Re: Samsung Galaxy Note 3 GPS Issue

Just finished a call with ATT support.  

 

  1. Claimed they did not know of an issue.
  2. Then claimed Samsung sent them an advisory stating that Samsung knew about the issue and a fix date was to be dermined.
  3. Implied it was a Samsung issue and not carrier specific.

Regardless of how (or if) this issue is resolved the process has shown me that ATT has improperly trained tech support and/or very bad procedures in tracking and dealing with customer issues.

 

Message 713 of 914
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

Well I'm sure they know of it.  For instance you can go on Twitter or FB and say "Yo my billz is wrong" you get a response from AT&T.  If you give a thoughful comment about the Note 3 and having GPS trouble you get nothing but crickets.  That in my world means they're happily avoiding the issue.  And why would you avoid an issue unless you already knew it was a problem.

Message 714 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Contacting at&t will only frustrate you more, the employee's at the customer service level have no clue and are not given any useful information, their job is to deal with customers and give canned responses.

Message 715 of 914
Tutor

Re: Samsung Galaxy Note 3 GPS Issue

If you buy a new PC you have control of whatever you decide to be installed on it. Why the heck they block their stupid ATT apps bloatware that you dont need, use and what?  If they install pure vainilla stock roms every user can decide what to install.

 

This is my last contract with ATT.

Message 716 of 914
Explorer

Re: Samsung Galaxy Note 3 GPS Issue

I went through this same garbage waiting for Jelly Bean with the HTC one x. I was hoping for better support from at&t this time around. At&t has once again proved to me that they couldn't care less about their customers.
Message 717 of 914
Explorer

Re: Samsung Galaxy Note 3 GPS Issue

I bought my Note 3 in November and have this issue. It is pretty annoying. I love the phone but this gps issue is really frustrating. When I was driving around using Google Maps, gps would lose signal and I would have to park aside until I could get it running again. Not reliable what so ever. Hopefully the fix comes out soon.
Message 718 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

March 27th 720 am and software update on my phone says my phone is up to date. I can't check again until tomorrow. 

 

Message 719 of 914
Highlighted
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Told y'all so. Vetdoctor, sorry it wasn't available to you when you checked this morning. I checked at 8 AM CDT.

Message 720 of 914
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support