11-18-2013 8:12 PM
Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.
Solved by: Go to Solution.
03-26-2014 9:46 AM
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03-26-2014 10:39 AM
Sweet baby Jesus, AT&T has once again acknowledged the existence of this thread! There truly is light at the end of the tunnel. I can't wait for the fine folks at AT&T to release the update to fix GPS soon after the Note 4 is released in October. Bless you Phil, and bless you AT&T... a truly benevolent master!
03-26-2014 1:40 PM - edited 03-26-2014 1:43 PM
Samsung has repaired the phone that AT&T sent me in hopes it would fix to the GPS issue. This is what Samsung said about the phone:
CONNECTIVITY - GPS - WEAK SIGNAL/COVERAGE ERROR DISPLAY
LCD BLANK/SEG. MISSING/LINES
This is the second time I had Samsung repair a phone under warranty, and the second time they replaced the LCD instead. (The last problem was a headphone issue with my Note2 --- a long, horrible experience up-to, and including, Samsungs warranty repair....).
I think they write that when they replace the mainboard too.
I have no idea if this will fix the GPS issue.
but I will receive it and test Friday (hopefully 1 day after AT&T release kitkat?)
03-26-2014 2:08 PM
Just finished a call with ATT support.
Regardless of how (or if) this issue is resolved the process has shown me that ATT has improperly trained tech support and/or very bad procedures in tracking and dealing with customer issues.
03-26-2014 3:36 PM
Well I'm sure they know of it. For instance you can go on Twitter or FB and say "Yo my billz is wrong" you get a response from AT&T. If you give a thoughful comment about the Note 3 and having GPS trouble you get nothing but crickets. That in my world means they're happily avoiding the issue. And why would you avoid an issue unless you already knew it was a problem.
03-26-2014 4:28 PM
Contacting at&t will only frustrate you more, the employee's at the customer service level have no clue and are not given any useful information, their job is to deal with customers and give canned responses.
03-26-2014 4:36 PM
If you buy a new PC you have control of whatever you decide to be installed on it. Why the heck they block their stupid ATT apps bloatware that you dont need, use and what? If they install pure vainilla stock roms every user can decide what to install.
This is my last contract with ATT.
03-26-2014 10:05 PM
03-27-2014 3:01 AM
03-27-2014 6:04 AM
Told y'all so. Vetdoctor, sorry it wasn't available to you when you checked this morning. I checked at 8 AM CDT.