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58 Messages
Samsung Galaxy Note 3 GPS Issue
Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.
pdqgp
Mentor
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42 Messages
10 years ago
^^ in 2014 the above is unacceptable. There's no need to begin on page 1 of the troubleshooting guide when so many have already proven the problem is real. It's quite simple to show it's related to AT&T towers and signal. Just turn off the phone portion of the device and the GPS works flawlessly. I've traveled all this week in and out of poor reception areas, 4g, LTE, etc. and if the phone is off, it works.
The coworker I was with has a Verizon Note 3 and side by side his works fine when traversing signal / tower areas on Verizon. Mine would not.
I don't have time to waste. AT&T can eat the return of my phone that was sold with knowlege of it being broken. (Think GM and the ignition switches), only in their case people died. Either way, guilty. Eat my phone, give me a different one of my choosing (I'll pay the difference or accept the refund) and move on. If they do not have a phone I want, then in my case, I didn't have to renew a contract, cancel what is in place and allow me to move on to another carrier. Forcing me to stay is going to be more costly in many ways.
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toja3
Teacher
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18 Messages
10 years ago
All these delays with fixes and be on time with customers needs are fruits of outsourcing American jobs to remote countries.
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raiu
Scholar
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131 Messages
10 years ago
Get a load of this crap:
Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Frank ***'
Frank ***: Hi I’ll be glad to help you today with your gps Justin.
justin: k
Frank ***: What does the signal icon indicate on the device?
justin: right now since im sitting in a room nothing
justin: but on my vacation to disney i used it for or tried to use it for directions and it would lose signal every 2 mins
justin: or so
justin: we tried my wifes phone and it did the same thing. Thinking it was an app that we had i reset my phone when we got to the hotel eventually and lost everything because i couldnt back it up
justin: used it to find our way back home and it worked for a few miles and then it would just stop and we got lost.
Frank ***: Thank you for those details. My apologies for that Justin. That would be why you lost the signal if you have no signal now. Turn wifi off, Wifi can make the gps lose signal like that. Then turn the phone off and back on to get the signal back please.
justin: again, if i step outside it will connect
justin: but when you start to move it will lose signal
Frank ***: Lets test it out with Wifi off. Once you turn the phone back on, leave wifi off and test the gps pleased Justin.
justin: yep says connected
Frank ***: Ok good, set it to walking mode and stat moving.
Frank ***: Be sure to leave wifi off
justin: yep drops signal
Frank ***: Thank you
Frank ***: What gps app are you using?
justin: google maps
Frank ***: Thank you.
Frank ***: Remove the app then go back and reinstall it.
justin: lol
justin: it comes preinstalled
Frank ***: You can still uninstall it.
justin: nope
justin: cant
justin: ...
Frank ***: What options do you see?
justin: uninstall updates
justin: force stop
justin: clear cash
justin: allready did all that on our trip
justin: nothing worked
Frank ***: Ok good, lets clear the cashe then force it to stop please.
justin: lol
justin: justin: allready did all that on our trip justin: nothing worked
justin: I did some searching looks like its a major issue with just the att version of the phone
justin: http://forums.att.com/t5/Android-Discussion-and-Support/Samsung-Galaxy-Note-3-GPS-Issue/td-p/3824953
justin: http://motoringcrunch.com/news/att-samsung-galaxy-note-3-is-in-a-heap-of-trouble/10010181/
justin: http://www.androidpolice.com/2014/03/03/multiple-users-reporting-att-galaxy-note-3-gps-issues-kitkat-update-could-be-coming-soon/
justin: also
justin: http://www.gottabemobile.com/2014/03/17/samsung-galaxy-note-3-problem-frustrates/
Frank ***: Thank you for trying. I was hoping that would resolve this Justin. Thank you for those forums as well. With that information what I can do now is file a technical case to get the area reviewed for you. Once the technicians review this case I am sure you will start to notice a difference.
justin: ok
Frank ***: Let me get that started. Please stay online for your case ID or i can just text it to the phone if you do not have time to wait.
[Edited for privacy.]
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mastaofdacat
Scholar
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102 Messages
10 years ago
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raiu
Scholar
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131 Messages
10 years ago
I was pretty much told they didnt even know about the issue.
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daines1
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39 Messages
10 years ago
Dear AT&T - Why are you still selling the Note 3 without informing your customers that there is a GPS problem with the phone? Do you feel this is an acceptable business practice and do you plan on continuing it?
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toja3
Teacher
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18 Messages
10 years ago
We should apply "soon" to our billing statements. Due to soon.
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Smartfast
Scholar
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56 Messages
10 years ago
I have devised a test to prove without a shadow of a doubt that any Note3 has the GPS problem, or not. Unfortunately it does involve 20 minutes of driving with GPS being logged. However, it proves the problem EVERY SINGLE TIME!!!
Download the free app called My Tracks (by Google, Inc). Get in your car, turn on your GPS and click the record button to start recording your GPS track. Note the odometer reading on your car.
Next go run errands / drive around for 20 minutes or more. When you're done, return to My Tracks, hit Stop, and save it. Now click the STATS tab. Compare the distance you drove with your car's odometer. Look at the Chart (speed/elevation vs time). Check out your track on the map. Does any of this seem acceptable to you???
Let me show one of my example tests:
Work-issued Verizon Galaxy S4 (android 4.3) vs AT&T Note 3 Refurb (android 4.3, Just sent to me by AT&T to replace my own Note 3 due to the GPS problem)
This is the result of a run from my home to my storage unit and back (4 miles round trip according to my car's odometer). I simply hit the record button on both phones, put the phone in my pocket, went about my business, and when I got home I hit STOP and saved both tracks.
On the left is my Verizon s4, with a ton of apps on it.
On the right is the AT&T Note 3 .... refurb just sent to me, with no applications installed aside MyTracks and no other changes aside from updating all the apps in the playstore that needed it. (Almost completely still in fresh factory restored/reset mode)
Verizon s4 reports the trip perfectly fine. The note 3 says I went almost half the distance. It says my "moving time" was 5m 40s on the Note 3! Clearly that is false, I was in my car driving for at least 20 minutes round trip.
Looking at the chart you can see what was going on... (Blue graph is speed) the Note3 thought I was not moving at some points ..................... huh??
again, Verizon s4 on the left -- AT&T Note 3 on the right
It is also CLEARLY evident when I look at the "Map" of this trip. On the Note 3, it is basically a dashed line! At some points it went 3 minutes without a signal at all.
The Verizon S4 shows my line as completely solid .. even while I was inside the metal building that is my storage unit, which doesnt allow me to get cell coverage, let alone GPS.
So what the heck AT&T?
I complained on twitter about this, and AT&T had the nerve to give me Samsung's phone number. The only way I can get help from samsung is to send them my phone (and be without my phone in the interim).
I am tempted to downgrade back to my Note 2 and do that .... just to prove this is AT&T's issue. It's not Samsung... But I have had a bad experience when sending a phone into Samsung .. and I am not too keen on running that risk again while holding the $550 purchase price of this phone over my head......
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daines1
Mentor
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39 Messages
10 years ago
The pace of people signing the petition at the change website has really picked up. If you know an email address that you think it should go to within AT&T, please PM it to me. Every time someone signs the petition, it will send that email address a message. Wonder if we could set it up to send out a twitter message as well. Hmmmm....
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mastaofdacat
Scholar
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102 Messages
10 years ago
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