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Samsung Galaxy Note 3 GPS Issue

Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

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Message 1 of 914
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

^^^nope wont fix issue . Every at& t note 3 has this issue !
Message 466 of 914

Re: Samsung Galaxy Note 3 GPS Issue

Att should issue refund or give credit to all note 3 holders.

Also Google messed up with latest navigation. Good news you can get NimaGL2 version of old one on the web.

 

[Legal discussions are not permitted per the Guidelines]

Message 467 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Cnet has an article called: Why you can't sue your wireless carrier in a class action

 

We are basically unable to join together in a suit because of an arbitration clause in our contract we signed. So... each of us would have to file separately in order to even try to legally challenge anything AT&T decides to do. And AT&T knows this, which allows them to confidently exert their force on any who would question them.

So the message we are hearing is this: "sit down, be quiet and be glad we are working on it."

Message 468 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

NHzero:   Nope..  will not fix the issue......

 

...   but look at the bright side..  they are sending you a "factory referbished" replacement, to replace that brand new phone you have...     so..  someone else has already broken it in for you .....

 

 

LBDanny

Message 469 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

@ daines1    I suspect you r post will be censored fairly quickly...  people memtioned that stuff on here..  but it gets pulled down really quickly....

 

....  I would point out to everyone that the arbitration information is on the AT&T website....     and we do not need to talk about it on here.

 

Message 470 of 914

Re: Samsung Galaxy Note 3 GPS Issue

I hate having to reset gps while driving on freeway at 70mph or on busy residential street. Did not have to do it with any other of dozen devices. Unlike texting which can wait gps is mostly to be used while driving.

Did anyone try to call and request credit in terms of contract duration or credit to account? This may get message sooner.
Message 471 of 914
Highlighted
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Why wouldn't AT&T approve my review every time I mention the word GPS in the review text? There's only one review that didn't get filtered. LOL. Fix our phone AT&T. This is ridiculous.
Message 472 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

@ Thomasedison

 

to your questionDid anyone try to call and request credit in terms of contract duration or credit to account? This may get message sooner"

 

 

I did...  I called Customer Service, and talked for a long time...   got them to awknoldge that there was a problem...   Thier solution was to ofer to switch my phone out, with one that does not have that issue.   He suggested the Samsung MEGA ,   since I liked a large screen.

 

MEGA!?!?!? 

 

MEGA!?!?!?!?    as compared to the NOTE 3 !!?!?!?!??

 

I ..um.. literaly laghed in his face.    

 

compared tot he Note 3, the Mega   is slower, bad screen resolution, no s-pen...   the list goes on.

 

 

Message 473 of 914
Tutor

Re: Samsung Galaxy Note 3 GPS Issue

Just called customer service, was on hold for nearly 30 minutes and eventually hung up.  Used online support chat and of course the ATT rep had never heard of the issue and it is still not in their main database as a known issue.  I asked for a service credit and he said the only way to get that would be to go through trouble shooting steps of basically setting phone to factory resets and all that crap. Not going to waste my time doing that based on the information in this forum.  At this point ATT has us, they can fix or not fix whenever they want to knowing we can do very little about it and continue to give out vaugue answers like an update is coming soon.  I fault Samsung equally for letting ATT get away with this damaging their brand.

Message 474 of 914

Re: Samsung Galaxy Note 3 GPS Issue

Appears our issue (and specifically this thread) is now getting media attention.  A simple web search on this topic title will show which media outlet has picked up this forum topic concern.

Message 475 of 914
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

Message 476 of 914
Contributor

Re: Samsung Galaxy Note 3 GPS Issue

The Factory Reset does not solve my issue.

I have been having "GPS Signal Lost" messages that appear at random, no correlation to a location, use-case, or otherwise.

This issue occurs in any app that uses the GPS signal to determine location.

 

As far as I can tell, this is a software issue and I am hopeful that AT&T/Samsung can push a fix soon. Whether or not this gets fixed will influence my decision to switch to Verizon and to a different hardware provider when my contract is up.

Message 477 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

AT&T replied to my post via the official AT&T Facebook page stating they are actively investigating reports of the GPS issue and will provide an update as soon as they learn more.
Message 478 of 914

Re: Samsung Galaxy Note 3 GPS Issue

I just joined this forum to say I've been having the same problem with my note 3 GPS. Google maps is worthless and I used to rely on it when I had my iPhone5. I use the google maps exclusively for finding places and getting around and now I am stuck without a GPS. This is sickening that I'm paying for this and not being able to use it. Something needs to be done ASAP. I wish I saw this thread before I bought this useless phone or I would have kept my iphone. My wife has a note 3 through Verizon and hers works flawlessly and is the reason I bought the note3. What a joke.
Message 479 of 914
Voyager

Re: Samsung Galaxy Note 3 GPS Issue

I have a note 3 also and having the same issue. Hopefully with the new update 4.4 kikat the problem will get resolved if not a lot of people are going to be very unhappy to say least.
Message 480 of 914
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