11-18-2013 8:12 PM
Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.
Solved by: Go to Solution.
02-28-2014 5:43 PM - last edited on 02-28-2014 7:25 PM by Phil-101
Att should issue refund or give credit to all note 3 holders.
Also Google messed up with latest navigation. Good news you can get NimaGL2 version of old one on the web.
[Legal discussions are not permitted per the Guidelines]
02-28-2014 6:29 PM - edited 02-28-2014 6:52 PM
Cnet has an article called: Why you can't sue your wireless carrier in a class action
We are basically unable to join together in a suit because of an arbitration clause in our contract we signed. So... each of us would have to file separately in order to even try to legally challenge anything AT&T decides to do. And AT&T knows this, which allows them to confidently exert their force on any who would question them.
So the message we are hearing is this: "sit down, be quiet and be glad we are working on it."
02-28-2014 9:17 PM
NHzero: Nope.. will not fix the issue......
... but look at the bright side.. they are sending you a "factory referbished" replacement, to replace that brand new phone you have... so.. someone else has already broken it in for you .....
02-28-2014 9:20 PM
@ daines1 I suspect you r post will be censored fairly quickly... people memtioned that stuff on here.. but it gets pulled down really quickly....
.... I would point out to everyone that the arbitration information is on the AT&T website.... and we do not need to talk about it on here.
03-01-2014 4:50 AM
03-02-2014 3:26 PM
03-03-2014 8:58 AM
to your question" Did anyone try to call and request credit in terms of contract duration or credit to account? This may get message sooner"
I did... I called Customer Service, and talked for a long time... got them to awknoldge that there was a problem... Thier solution was to ofer to switch my phone out, with one that does not have that issue. He suggested the Samsung MEGA , since I liked a large screen.
MEGA!?!?!?!? as compared to the NOTE 3 !!?!?!?!??
I ..um.. literaly laghed in his face.
compared tot he Note 3, the Mega is slower, bad screen resolution, no s-pen... the list goes on.
03-03-2014 10:02 AM
Just called customer service, was on hold for nearly 30 minutes and eventually hung up. Used online support chat and of course the ATT rep had never heard of the issue and it is still not in their main database as a known issue. I asked for a service credit and he said the only way to get that would be to go through trouble shooting steps of basically setting phone to factory resets and all that crap. Not going to waste my time doing that based on the information in this forum. At this point ATT has us, they can fix or not fix whenever they want to knowing we can do very little about it and continue to give out vaugue answers like an update is coming soon. I fault Samsung equally for letting ATT get away with this damaging their brand.
03-03-2014 11:20 AM
Appears our issue (and specifically this thread) is now getting media attention. A simple web search on this topic title will show which media outlet has picked up this forum topic concern.
03-03-2014 11:27 AM
03-03-2014 12:08 PM
The Factory Reset does not solve my issue.
I have been having "GPS Signal Lost" messages that appear at random, no correlation to a location, use-case, or otherwise.
This issue occurs in any app that uses the GPS signal to determine location.
As far as I can tell, this is a software issue and I am hopeful that AT&T/Samsung can push a fix soon. Whether or not this gets fixed will influence my decision to switch to Verizon and to a different hardware provider when my contract is up.
03-03-2014 12:20 PM
03-03-2014 2:03 PM
03-03-2014 3:36 PM