Helpful Links

Samsung Galaxy Note 3 GPS Issue

Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

Tags (1)
80,598 Views
Message 1 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Looks like Reddit has a GalaxyNote3 area.
Message 451 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

xda forums- search for the Note3 list and there should be a long thread. There are hyperlinks directly further back in the posts here. 

Message 452 of 914
Highlighted
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

@ ranmaniac I agree .. Hind sight is 20/20 ...

...but really.. think about it. "making. a. phone-call. on. a. phone."

I think that it is fairly easily predictable that a user MIGHT MAKE or GET a phone call while using the GPS.

.... so.. yes, it MIGHT be some really convoluted combination of software that AT&T puts on the phone causes the problem.... BUT IT IS A PRETTY EASY AND OBVIOUS TEST to figure out there is a problem!!!

.... like... make a phone call....!!!!


and AGAIN! They BROKE it!!! it WORKED before with the Samsung drivers... just PUT THE SAMSUNG DRIVERS BACK ON!!! and then the problem is fixed.

I can sympathise with the hardware and software developers that put a lot of time and effort into makeing what I still think is the best phone out there.....

.

 

... but i have NO sympathy for a company that:

.


1) takes MONTHS to even grudgingly admit that there is a problem....
2) ignores its customers
3) Censors/removes negative reviews from its sales page for the product.

.

Yes, this forum thread is being used as a place to vent. Thats because there is NOTHING eles we CAN do!! (unless we root)

WE (the customers) have:
1) Found the problem.
2) Tested mulitple solutions/combination to confirm the problem.
3) FOUND A SOLUTION.. (replacing 6 GPS driver files)
4) TESTED the solution.... (those willing to root)
5) CONFIRMED that it fixes the problem...

What more can we do?

We can vent,
We can try to get AT&T to pay attention and fix it
We can file complaints
We can warn other people NOT to get the NOTE 3 (on AT&T), until they fix the problem.

Message 453 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Your "What more can we do?" is what we are doing.

I'm frustrated and tired of waiting. I have been quietly thinking it was me this whole time.

Now I'm trying to get the word out to others. Join me. =)
Message 454 of 914
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

 
Message 455 of 914
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

That's surprisingly accurate. It's amazing we get the same thrashing about our gps issues from our significant others. Especially me, coming from a much hated iphone, loved to spout off about what I could do that couldn't be done on the iPhone. From the camera, to interface, video quality, ir transmitter, I could be accused of bragging. My wife and I are always in "competition" to get the best new tech, then become annoying as we jokingly ask the other person if their device could "do that" Sadly, I have been losing lots of bragging rights when she replies "how's that gps working?".
Message 456 of 914
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

^ sad thing is the Note 3 is most amazing peice of hardware out .....well except for the AT& T version as they made into a piece of JUNK !

I have lots of people that ask for advice as they trust my opinion . At work ,friends ,family ...their freinds asking "thinking about joining AT& T or what about the Note 3 on AT& T ?? My reply is "If you want the Note 3 stick to your carrier and renew your contract with them ." Then I show them why with my phone . I wouldnt recommend this phone to anybody !
Message 457 of 914
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

...and already stopped some people joining AT& T . Sorry being bitter ! My word means alot to me and I'll speak only the truth !
Message 458 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Once again I have no idea what this means (customer service is unaware and actually told me to tighten the screws on my device), but hopefully soon actually means soon and this will be fixed. If nothing else they're publicly acknowledging it. I'm cautiously optimistic, I just wish I knew more. 

Note3GPS.png

Message 459 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

I received a direct phone call from AT&T executive customer relations in response to my FCC complaint. He assured me they are aware of the issue and should have a fix soon. He still couldn't give me a timeframe, which is understandable, but he hinted that they're looking to get it out in March. Nice guy, good conversation. It was a refreshing change of pace. Looks like there's some hope on the horizon for all of us. Smiley Happy

Message 460 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Now if they could properly inform the rest of the company about the issue specially their customer service department.
Message 461 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Funny you should mention that. I told him that CS was still telling people to replace their phones and seemed unaware a fix was in the works. His response was "I'll have to talk to them about that." He said that it is listed in the system with this solution in the works.

Message 462 of 914
Contributor

Re: Samsung Galaxy Note 3 GPS Issue

Have a friend with the Note 3 on Verizon with no problems.. and if the Verizon doesn't have the GPS issue where AT&T and TMobile does..   it would seem that they only need to look at whatever mechanical or software code differences there are.. ie between ATT and Verizon phones to determine where the problem lies.   Or is that too simplistic.   Samsung and ATT do NOT CARE and won't until enough customers just STOP buying their products and get their attention.   Money talks and the rest is Horse Dew Pucky (get past censors)

Message 463 of 914
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

I know that it appears that AT&T is not posting negative reviews, but I did get my phone on Amazon.

 

My friend with a Note 3 on Verizon isn't having a problem at all.

Message 464 of 914
Contributor

Re: Samsung Galaxy Note 3 GPS Issue

I'm actually waiting on a replacement being shipped right now for this exact same issue. So this won't fix it and AT&T is wasting their money?

 

It took me 2 hours of stupidity and horrible "troubleshooting" for them to admit there was a problem on my phone at all!

Message 465 of 914
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support