Samsung Galaxy Note 3 GPS Issue

Btw, in case you dont know how to mark that you have the same issue. If not mistaken it can be found on the beginning of the post entered by BlackJack ||. It has a "Me too" button in there. Just click it to vote.

For me the trigger to losing signal is plugging power in.  Guaranteed, once the issue starts, plugging power in (and out) causes it to lost signal lock.

Here is what I did in the past.

-  Took the phone to an AT&T Service Location.  They reset the phone.  BTW the process for that is: (1)  Power the phone off.  (2)  Holding down Vol up, Home and Power till you see "booting recovery" in blue letters in the top left.  Then use vol down to go to factory reset and press the Pwr button as the "enter" key.  The phone will reset.

-  This worked for about a day, then the issue started again.

-  I got a replacement (my third now) and same issue.  Once I do a factory reset it works for anywhere between hours to a day then the pronmem starts again.

For me the problem manifests itself as follows:

-  Starts by taking longer than normal to lock.

-  Then plugging power in or getting a phone call makes it lose lock.

Yes toggline the GPS on and off reestablishes lock, but as soonas I apply power, signal is lost.

I hope this is a SW fix.  I am willing to wait.  If this is a HW problem, it's too late to get my money back.  I would need a HW replacement.  My 4th.

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@james27007 wrote:

I had fun this afternoon, I stopped by 3 AT&T stores and asked to play with the display units. All of them had the GPS issue, even one of the manager's Note 3 had the issue. She was not too happy about that. 

 

Anyways, this is a wild goose chase but worth a shot. Some people are reporting that the T# 2-3 and T# 2-4 versions do not have the issue [EDIT question removed] it is confirmed below that the T# 2-3 and T# 2-4 has the issue

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Where do you find this T#?

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@Blackjack II wrote:

 

Here is what I did in the past.

-  Took the phone to an AT&T Service Location.  They reset the phone.  BTW the process for that is: (1)  Power the phone off.  (2)  Holding down Vol up, Home and Power till you see "booting recovery" in blue letters in the top left.  Then use vol down to go to factory reset and press the Pwr button as the "enter" key.  The phone will reset.

 

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This is the same as reset within the OS (phone booted normally) in Settings.  All a factory reset does is wipe user data (/data partition).

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@Blackjack II wrote:

Where do you find this T#?

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It is just to the right of the sim card (stamped into the plastic), but just like @kirk-icap said, we have confirmed with users here and on XDA, that people with the T# 2-3 & T# 2-4 have this issue.

An FYI for those listening -

I called ATT again today to confirm the case number (cm201******). I confirmed they (a network operations tech) will be calling me with an update sometime tomorrow afternoon (Jan 29th PDT).  I dont know what they will tell me, but I can only hope all the notes I've passsed on as well as this thread will lead them to some sort of resolution.  I've also told them countless times that all the hard troubleshooting work so many in this thread have done has in fact isolated the problem (ie, the specific GPS related files from the notes of goldendrag0n ) along with several others very detail troubleshooting efforts ( james27007 ).

I'll post the results of the conversation as soon as I hear from them.  

[edited for privacy]

ATT called me back ... and they closed the ticket and said "its not an ATT issue".  I absolutely lost my cool and blew my lid! 

I can't take this kind of incompetence and will be switching carries this weekend.

Good luck folks.

TESTING COMPLETE - ISSUE RETURNED W/SIM CARD (22 Hrs)

It has been aprox 22 hours since I put the SIM card in and the GPS issue has returned. The FACT that the issue did not exist from 1/22/14 19:59 PST to 1/27/14 19:07 PST (which is the time frame that the SIM card was removed). And in less than 24 hours of putting the SIM card back in, the issue has returned makes it 100% clear this is an AT&T issue

One last test would be to get the new secured sim card. I think I may try that tomorrow and do a factory reset; why the heck not. I really don't want to root my phone, but I need my GPS... Decisions Decisions...