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Posted May 13, 2014
12:18:23 PM
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Samsung Galaxy 5 touchscreen doesn't work after software update

I updated the new software for my Galaxy 5 today and now have no touchscreen capability. I can't even power it off.

I updated the new software for my Galaxy 5 today and now have no touchscreen capability. I can't even power it off.

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May 13, 2014 8:08:58 PM
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ACE - Professor

You can remove the battery to power off your phone to see if that clears up the issue for you.  If the issue persists, you can do a hardware factory data reset on your phone.  This will delete everything stored on your phone's internal storage and reset your phone to the factory state.  The recent update will still be there, however.

 

I could only find written instructions from another carrier's website, but it will apply to your phone, as well.  See the link below:

 

http://support.t-mobile.com/docs/DOC-10404

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Samsung Galaxy 5 touchscreen doesn't work after software update

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May 13, 2014 8:08:58 PM
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ACE - Professor

You can remove the battery to power off your phone to see if that clears up the issue for you.  If the issue persists, you can do a hardware factory data reset on your phone.  This will delete everything stored on your phone's internal storage and reset your phone to the factory state.  The recent update will still be there, however.

 

I could only find written instructions from another carrier's website, but it will apply to your phone, as well.  See the link below:

 

http://support.t-mobile.com/docs/DOC-10404

You can remove the battery to power off your phone to see if that clears up the issue for you.  If the issue persists, you can do a hardware factory data reset on your phone.  This will delete everything stored on your phone's internal storage and reset your phone to the factory state.  The recent update will still be there, however.

 

I could only find written instructions from another carrier's website, but it will apply to your phone, as well.  See the link below:

 

http://support.t-mobile.com/docs/DOC-10404

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Samsung Galaxy 5 touchscreen doesn't work after software update

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May 14, 2014 4:18:37 AM
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Thanks. Removing the battery worked.

Thanks. Removing the battery worked.

Re: Samsung Galaxy 5 touchscreen doesn't work after software update

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Sep 24, 2014 8:37:23 AM
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I'm having the same problem and can't get my case off to take out the battery...

I'm having the same problem and can't get my case off to take out the battery...

Re: Samsung Galaxy 5 touchscreen doesn't work after software update

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