Tutor
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4 Messages
Note 9 not unlocking
Received the unlock code from att and it saying invalid code...it is paid off . .purchased att version through sansung
Tutor
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4 Messages
Received the unlock code from att and it saying invalid code...it is paid off . .purchased att version through sansung
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
6 years ago
Hey there @Abc12348,
We would be glad to provide insight to the unlocking process!
In order to unlock a device, it does have to meet our Device Unlock Requirements. Once they have been met, you can submit the device unlock request through our Unlock Portal.
If you have any further issues, please don't hesitate to reach out!
Trace, AT&T Community Specialist
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Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @Abc12348,
There will still be a waiting period, strictly because of our policies on device unlocks. You can view more information about this on our Device unlock info page. Here, you can find out what's required in order to unlock your device. Please let us know if you have any further questions.
Collin, AT&T Community Specialist
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Abc12348
Tutor
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4 Messages
6 years ago
Yeah I'm well aware of the unlocking process. I have read others experiencing the same issue with the same phone.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
I think the phones samsung sold have a bad list of unlock codes because I keep reading about this problem.. as per ATT policy you are suppose to have to wait 14 days before they will unlock the phone from time of purchase. Which is why this is all so hinkey
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
@GLIMMERMAN76
@Abc12348
Ive seen several posts like this. I’m also thinking something is wrong on the Samsung end.
Even if the code is correct, it shouldn’t be valid until after the buyers remorse.
@GLIMMERMAN76 I know how iPhones unlock, by connecting with Apple servers. The unlock is actually on Apples end. But I don’t know how android works, can you enlighten?
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jmj155
Tutor
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12 Messages
6 years ago
i received my unlock code from at&t it says incorrect code entered. are you saying after i receive my code i still have to wait ?. if so how long do i have to wait and why wouldn't they tell you that.
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jmj155
Tutor
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12 Messages
6 years ago
did you get our problem solved im in the same boat
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
the code you got was no good. Contact Samsung as they will have to warranty the device because the unlock codes dont work
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jmj155
Tutor
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12 Messages
6 years ago
ok but how do i get it unlocked at this point ?
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Abc12348
Tutor
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4 Messages
6 years ago
Although not at all clear in their so called device unlock eligibility literature the phone must be at least two weeks old ( since day of activation meaning imei must be updated on your att account) Samsung has nothing to do with it. The unlock code should work then . After the experience I understand why Samsung's trade in conveniently gives you 15 days to ship the trade in phone . Hope this helps. I ended up returning and forgoing the $350 off and buying the unlocked
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