08-25-2018 8:25 PM
Hey, I just purchased (and fully paid off) a Note 9 that is locked to the AT&T network, and was successful in getting my unlock request approved for my device, and yes I triple-checked to make sure that I entered the correct IMEI number from both the sticker on the back and the "about phone" section of the settings app). The unlock code was tagged as an incorrect unlock code when trying to enter it both from the encrypted unlock screen and after the un-encryption sequence after bootup. I don't think I've tried the code 5 times (probably around 4), and I've been putting in the exact same unlock code each time I tried (the exact one from the confirmation email), but have been completely unable to get the authorization to pass.
I do not have AT&T as a service provider, but wanted to get the phone unlocked so that I could use it with my current service provider (T-Mobile).
08-25-2018 9:22 PM
Why in God's.green Earth did you not buy the TMobile version?
08-25-2018 9:40 PM
08-25-2018 9:43 PM
And now your seeing the problem with it. If you miss one more time with the code it's locked to att forever. I would contact Samsung because the unlock codes they provided att are wrong.
08-25-2018 9:48 PM
08-25-2018 11:09 PM
the phones are locked at the factory... Samsung does have the keys and they do provide ATT and Tmobile with the unlock codes for the phones... Every phone that leaves the factory has a set of unlock codes and yes its a has of the IMEI and other things.. Apple does not since they control their own activation servers.
- edited 09-01-2018 2:03 PM
+1 on this.
I received my unlock code from AT&T for my Note 9 and it is incorrect. Contacted Facebook social support, we will see if they can help.
09-01-2018 3:20 PM
Since I posted the first time, here's what happened:
I contacted AT&T through the phone, they told me to call Samsung to get a new code since they handle that. Samsung rep said that AT&T handles literally 100% of the network unlock codes past the initial generation, so there's absolutely nothing that Samsung can do in this specific situation. Called AT&T like 5 more times after getting the runaround every time. At one point they said they re-verified / "refreshed" the network code, so their new code should work. It just so happens that the new code is the exact same as the original one (hint: they did absolutely nothing). I called in a handful more times before needing a network SIM PUK for my SIM card. AT&T couldn't give me one, said Samsung could (which is incredibly stupid, since a PUK or personal unlock code is 100% handled through the carrier), T-Mobile told me to look on the back of the SIM card holder that it was originally given to me in, which after inputting, did nothing. Called up AT&T yet again, this time threatened to leave a BBB complaint and an FCC claim since I am within my legal rights to an unlocked phone, and nothing. Figured that I may as well just report the internal SIM card reader as broken (since it may as well be) and get a full return due to a manufacturing defect.
I looked into it more on my own, and what it looks like is that the initial batch of network unlock codes were either incorrect on Samsung's end or were incorrectly tied to their respective IMEI numbers, so either way I'm screwed.
There is absolutely nothing AT&T customer support
can will do, and if you're out of options for getting a new handset, then maybe filing an FCC complaint / BBB claim will help, but I'm not certain about that. One thing's for certain: this entire situation has left a very sour taste in my mouth from AT&T corporate (and a handful of reps, but I don't want to let one bad apple soil the bunch) and their very heinous business practices.
Solution: returned the device as defective, because AT&T inadvertently / purposefully structured their support system to solve this specific problem by just ignoring it until they get enough small claims court filings to make it a problem.
09-08-2018 4:04 PM
I've had the same problem and have had the run around from both AT&T, and Samsung. Neither can help me with this. The unlock code they gave me will not work. And I know if you enter it more than 5 times it will lock your phone to the network. I've only done it twice.
09-08-2018 10:18 PM
09-09-2018 8:40 AM
09-18-2018 7:29 AM
Same Problem i pre-ordered from samsung and was approved to unlock but code is Incorrect. If any solution is found please let me know i am already at 4 attemps
09-18-2018 1:53 PM
Per what I heard Samsung provided at&t the wrong codes. And they havent acknowledged they are wrong. If you do one more your phone is permanently locked with at&t. You will not be able to unlock it after that once you hit 5. I'd get at&t to exchange it honestly
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