For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
Ky1duck's profile

Contributor

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3 Messages

Wednesday, July 20th, 2016 9:13 PM

No/bad signal after marshmallow update

I have a Samsung s6 edge and a s6 edge+ both after updating to marshmallow 6.0.1 both phones no have poor signal or no signal. Do sent material where we are. Have powered cycled both phone multiple times. So what's up with this issue. Thanks

ACE - Sage

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117.2K Messages

8 years ago

Try resetting network settings.  This will require signing into wifi again.

if that doesn't help....

If you have a Best Buy near you, have the experience desk diagnose.  You can also try new SIM cards.   

 

 

Contributor

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3 Messages

8 years ago

I am referring to cell signal (4g and 4g lte) not my WiFi it works fine.

Contributor

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2 Messages

8 years ago

Same here.  This is complete bull crap.  

Extortion, is it what it is.  And you've been doing it for quite sometime.  


Galaxy S6 Edge+

ACE - Guru

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987 Messages

8 years ago

Have you tried wiping the system cache?

 

  1. Turn off your Galaxy S6.
  2. Press and hold Power, Volume Up and the Home button.
  3. You'll see a blue screen with the Android on it, then you'll be taken to the recovery menu.
  4. Use the volume buttons to scroll and highlight Wipe Cache Partition.
  5. .................

 

see more here 

Contributor

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3 Messages

8 years ago

Wiping the cache is a joke..

When the update first hit (I have an S6 active), EVERYTHING was dead and phone kept restarting... only fix was up login to google play and update every app. That helped with the restarts but the cell signal still drops.  It was a lot better than before but a subsequent OTA update make it spottier again.

ATT makes us wait MONTHs for an update the world saw in the spring... only to have it be garbage. Not sure why we put up with it.

Contributor

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3 Messages

8 years ago

 

I've also noticed my bluetooth connections also drop periodically without touching the phone

ACE - Guru

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987 Messages

8 years ago

Both BT and  cellular have their own hardware with antennas however there is software associated with each of these.

Unless the phone suffered some kind of trauma affecting these wireless systems the last resort would be a factory reset.

Contributor

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3 Messages

8 years ago

Factory reset do nothing to help that was the first thing I done.....AT&T just needs to get off there butt and fix there software issue.

Contributor

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2 Messages

8 years ago

I can't even send the smallest of picture messages, via text, email,
facebook, etc... My whole family is getting sick of this crap. Before the
year is over, every year, AT&T forces an update slowing our phones down
with the worst reception ever. Why? What you think were all gonna go buy
a new phone and renew our agreement?

I have one bar right now.

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