Helpful Links

My Samsung S7 did an auto update, when I turned it on this morning, it won't go on past the AT&Tlogo

Highlighted
Contributor

My Samsung S7 did an auto update, when I turned it on this morning, it won't go on past the AT&Tlogo

it is on, and can't reboot it.  It won't go past the logo on reboot.  I was just getting comfortable with the last update!  Can't turn it off or remove battery....now what?

71 Views
Message 1 of 2
Administrator

Re: My Samsung S7 did an auto update, when I turned it on this morning, it won't go on past the AT&Tlogo

Hello @Mrspc1,

 

Not being able to use your device can be quite disheartening. I’m very sorry to hear the phone cannot fully boot. I will be more than happy to assist you!

 

The first step to try would be to press and hold your Power Key for 10 seconds. This should cause the device to perform a restart. If this does not work, you may need to perform an alternate factory reset. Please visit our Device Support page, select your make and model phone > Tutorials > Troubleshooting > Reset. Scroll down and complete steps 7-10. This will cause the device to wipe all information, so only do this as a last resort.

 

We also have a handy Troubleshoot & Resolve Tool to help! Select your make and model device, then your problem. This will provide personalized troubleshooting, which should resolve your issue!

 

I hope this information helps you. Please let me know if you have any additional questions or concerns. Have a fantastic weekend!

 

Jonathan, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support